Call Force Global

Nearshore call center and virtual assistant operations across the Caribbean and Latin America. Remote-first teams in Jamaica, Trinidad, and Colombia delivering scalable customer support, sales, and back-office operations for Canadian and US companies.

What Call Force Global offers its clients

Nearshore call center and virtual assistant operations across the Caribbean and Latin America. Remote-first teams in Jamaica, Trinidad, and Colombia delivering scalable customer support, sales, and back-office operations for US companies.

How Call Force Global outshines the competition

Call Force Global is built differently from traditional BPO providers. We are 100% remote, which means no physical call center overhead, lower costs passed directly to clients, and access to a wider talent pool across four Caribbean and Latin American countries. While most offshore providers operate on graveyard shifts 12 time zones away, our agents work in the same time zones as our US clients. Jamaica, Trinidad, and Colombia all sit within zero to two hours of Eastern Time, which means real-time collaboration, same-day problem resolution, and no overnight shift fatigue dragging down call quality.

We invest heavily in performance infrastructure that mid-market BPOs typically cannot afford. Every agent is tracked through real-time QA monitoring and daily performance dashboards, not monthly random call samples. Our voice analysis screening during recruitment filters for communication quality before an agent ever takes a live call. The result is agent attrition well below the 30-45% industry average, which translates directly into more consistent service quality and lower replacement costs for our clients.

We also operate as part of an established North American operations network, which gives us enterprise-grade playbooks, compliance frameworks, and training systems from day one. Clients get the agility and pricing of a nearshore startup backed by the operational maturity of a much larger organization.

Call Force Global company structure

Call Force Global operates as a remote-first nearshore BPO with a distributed team across Jamaica, Trinidad and Tobago, Guyana, and Colombia, with corporate operations based in Toronto, Canada.

Leadership: Co-founded by Miki Furman (CTO) and Alex Bershadsky (COO), both with deep experience in high-volume outbound and inbound call center operations across North America.

Operations Layer: Dedicated operations managers oversee campaign execution, supported by QA specialists who run real-time call monitoring and daily calibration sessions, and training leads who manage structured 30-60-90 day onboarding programs for every new agent.

Agent Teams: 100% remote agents organized into campaign-specific pods. Each pod has a team lead responsible for day-to-day performance coaching, schedule adherence, and escalation handling. Agents are recruited locally in each country, screened through voice analysis and culture-fit assessments, and matched to campaigns based on vertical experience and language skills.

Technology: Proprietary performance dashboards provide clients with real-time visibility into KPIs including service level, CSAT, FCR, AHT, and agent-level metrics. Automated QA scoring flags calls for human review rather than relying on random sampling.

Sample highlight service offering of Call Force Global

Nearshore Outbound Sales and Appointment Setting

High-volume outbound calling campaigns staffed by trained, native English-speaking agents in the Caribbean. We handle the full lifecycle: recruitment, training, dialer management, QA monitoring, and performance optimization.

Locations: Jamaica, Trinidad, Colombia (EST/AST aligned)
Languages: English (native), Spanish (bilingual teams in Colombia)
Industries Served: Healthcare, insurance, financial services, real estate, SaaS, home services, and 30+ additional verticals
Deployment Speed: New agents producing within 1-2 weeks of engagement
Pricing: All-inclusive per-agent-hour rates, no hidden fees for management, QA, or technology
Compliance: TCPA compliant, HIPAA-ready, PCI DSS aware
Performance Tracking: Real-time dashboards with daily reporting, weekly QBRs, and monthly business reviews
Scalability: Flex from 5 to 100+ agents based on campaign demand with no minimum commitments