Call Force Global

Call Force Global is a nearshore business process outsourcing company that builds dedicated support teams for US businesses. Our agents work from the Caribbean and Latin America, speak native English, and cover US time zones. We handle inbound customer support, answering and reception, outbound calling, appointment setting, lead qualification, and live transfers.

What makes us different: every call is scored by AI and reviewed by a human, so quality is measured, not assumed. Pricing is transparent at $12 to $18 per hour all-inclusive, with real-time SLA dashboards. Teams start at ten seats and typically go live in about seven days.

We are a staffing and fronting partner. Our agents are trained support staff, not licensed professionals, and warm-transfer anything requiring a licensed rep to your team.

What Call Force Global offers its clients

Call Force Global is a nearshore BPO for US companies. We staff native-English customer support, answering, and outbound teams from the Caribbean and Latin America, on US time zones, at $12 to $18 per hour all-in. Every call gets AI quality scoring plus human review. Ten-seat teams, roughly seven-day go-live.

Services:
- Inbound customer support (voice, chat, email)
- Answering service and virtual reception
- Outbound calling and telemarketing
- Appointment setting and lead qualification
- Live transfers
- Back-office and data entry
- Nearshore staff augmentation

How Call Force Global outshines the competition

- Native-English agents in US time zones (Caribbean + LatAm)
- AI QA on 100% of calls plus human review
- Transparent all-inclusive pricing, $12 to $18/hr
- Real-time SLA dashboards
- Ten-seat team model, roughly seven-day go-live
- No long lock-in and no money-back gimmick; risk reversal is structural (start small, scale on results)

Call Force Global company structure

Call Force Global Inc. is headquartered at 375 University Avenue, Suite 3268, Toronto, ON M5G 2J5, Canada. Client programs are delivered by remote, native-English agents based in the Caribbean and Latin America, working US time zones.

Leadership: Co-founded by Miki Furman (CTO) and Alex Bershadsky (COO), both with deep experience in high-volume outbound and inbound call center operations across North America.

We are a staffing and fronting partner. Our agents are trained support staff, not licensed professionals, and warm-transfer anything requiring a licensed rep to your team.

Sample highlight service offering of Call Force Global

Appointment Setting and Lead Qualification with Live Transfers

Native-English nearshore agents handle outbound calling, appointment setting, and lead qualification, with live transfers to your team. Every call is scored by AI and reviewed by a human. Pricing is transparent at $12 to $18 per hour all-inclusive, with real-time SLA dashboards. Teams start at ten seats and typically go live in about seven days.