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DDM Interaction Agency

3.7/5 • Glassdoor rating


We are a company with more than 30 years of experience on the BPO industry, having worked through our whole career with a variety of highly ranked clients all over the globe.

What DDM Interaction Agency offers its clients

We are present throughout the life cycle of a client.
From generation through loyalty to retention.

How DDM Interaction Agency outshines the competition

W are flexible, we have a BA area, 30 years of experience.
We work under COPC, ISO standards.

DDM Interaction Agency company structure

We are a company with more than 30 years of experience on the BPO industry, having worked through our whole career with a variety of highly ranked clients all over the globe.

At the moment, we are displaying our services in more then 15 countries all over Latin America, we provide the possibility to interact with your customers through the usage of multiple contact channels in a sole Omnichannel Contact Center, achieving a solid and uniform message and registering each interaction in a centralized database.

Sample highlight service offering of DDM Interaction Agency

mass consumption industry
IT industry
health industry


San Martin 439, 1004, CABA, CABA

Public or Private


Seats or staff



$25 mil. - $50 mil.

  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Financial Services
  • Food & Beverage
  • Healthcare
  • Retail


Year Founded


Countries of fulfillment
  • United States
  • Agency Contract Partner
  • Customer Service
  • Digital & Content Marketing
  • Full service BPO
Contact information


About DDM Interaction Agency: Review and comparison

DDM Interaction Agency has provided BPO services for over 30 years and has established itself as a leader in the industry. They provide services to high-ranking clients globally and have locations in more than 15 countries throughout Latin America.

DDM Interaction Agency works under COPC and ISO standards, so you can be assured that they are a reputable company. DDM Interaction Agency is an Omnichannel Contact Center that helps businesses deliver a consistent user experience to customers across multiple channels, from phone calls to chatbots.

As a leader in the industry, DDM Interaction Agency is a full-service BPO with a reported revenue of $1 million. They provide customer service in multiple languages, and their agents are available in numerous time zones.

DDM Interaction Agency Outsourcing

DDM Interaction Agency is a data-driven agency that uses the latest technology to create interactions with clients that are high-quality and responsive. They analyze their customers’ data in order to provide them with better service, which they can do thanks to state-of-the-art tools.

DDM Interaction Agency uses their in-house developed CRM called X-SIT. X-SIT manages customer interactions and provides online reports. The system provides intelligent, custom interactions for clients. DDM Interaction Agency uses state-of-the-art tools to actively analyze data and improve interactions.

DDM Interaction Agency’s BPO services and pricings

DDM Interaction Agency offers the following BPO services:

  • Business intelligence analysis
  • Digital and telephone marketing
  • Collections
  • Customer service
  • Sales (cross-selling, upselling, inbound, outbound)
  • Training
  • Custom CRM
  • IT security
  • Quality assurance
  • Real-time data reports
  • Performance management
  • Personalized staffing services

The firm focuses on the mass consumption industry, IT industry, and health industry, along with offering many other BPO services.

DDM Interaction Agency’s pricing

DDM Interaction Agency offers a wide range of BPO options, and each will vary in cost. Whether you’re looking to plan a large-scale event or just need a few extra hands to help with an upcoming project, DDM can help.

For a more personalized estimate, you can request a free quote from them online.

How DDM Interaction Agency outshines its competition

DDM Interaction Agency is a firm that depends on three factors for success: intelligence, interactions, and innovation. They help their clients provide consistent messaging while improving performance—their methods include:

  • Constantly striving to improve and adapt to new developments in technology
  • An analytical examination of very detailed data
  • Proud to be recognized for customer loyalty and retention
  • Training in and supervision of self-management
  • Numerous points of contact

Clients and peers alike have praised DDM Interaction Agency for its ability to “exceed expectations“—from paying attention to detail and putting clients first, the company has built a reputation as an excellent BPO service provider.

Key executives

Juan Sebastian Martinez has a Masters degree in Business Management and Sales from School of Business Management – UADE. He is currently the leader of IDEA network, and has extensive experience with BtoB sales and consulting.

DDM Interaction Agency reviews and comparisons

DDM Interaction Agency has been reviewed as “the best experience guaranteed”. One client saw a 64% increase in productivity thanks to DDM’s methods, which are based on skilled analyses of historical data.

DDM Interaction Agency’s contact information

DDM Interaction Agency’s main headquarters is located in:

San Martin 439, 1004, CABA, CABA

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 08102222336.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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