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Rock Connections

3.1/5 • Glassdoor rating


ock Connections is a contact services provider that makes consumer interactions easier for businesses. With omnichannel communications, data-driven marketing and specialized client service, Rock Connections is devoted to strengthening brand reputation and evolving the customer service experience.



Public or Private


Seats or staff



$50 mil. - $100 mil.





Jessica Krug, Director of Communications

Year Founded


Countries of fulfillment




Contact information

(313) 338-1000

About Rock Connections: Review and comparison

Rocks Connections is a call center service provider that helps other companies with customer interactions. Rock Connections is committed to improving its client’s customer service experience and enhancing brand reputations via data-driven marketing, omnichannel communications, and customized client care.

Rock Connections presently has about 418 staff and is hoping to have a staff base of 1001 – 5000 within the next few years. The company has an estimated annual revenue of $125.5M/year.

Rock Connections Outsourcing

Rock Connections’ services in the US are driven by its mission to connect brands and their prospective clients in Detroit and the entire US in the simplest possible ways. The company seeks to provide a quality customer experience through its competent marketing team, which uses innovative thinking and deep analytics to give you value for your money.

The company also harnesses its combined strengths to develop unique solutions that promote your business, attract, and convert potential leads to sales with a higher chance for success.

Rock Connections’s BPO services and pricings

Rock Connections uses its custom technology to optimize its services to help industries such as home & personal security, community initiatives, real estate, automotive, financial services, and health care. Apart from being a telecommunications company, Rock Connections offers the following services:

  • Appointment Setting & Transfers
  • Outsource Sales
  • Omnichannel Communications
  • Customer Service
  • Customer Relationship Management
  • Salesforce
  • Call Center
  • Five9
  • Communications Technology
  • Sales Lead Generation
  • Lead Nurturing
  • Lead Marketing
  • Inbound Call Services
  • Outbound Call Center
  • Email Customer Service
  • Financial Services Call Center
  • Automotive Call Center
  • Sales

Rock Connections’ pricings

Rock Connections’ prices are unmatched by most of its competitors. Their services are incredibly affordable, and you’ll get the best out of every dollar you pay. Their prices often depend on your business’s specific needs.

How Rock Connections outshines its competition

Rock Connections has a team of experts who are dedicated to making more conversions than competing companies. The company’s workforce management is second to none, and they guarantee accelerated sales at cheaper costs.

Rock Communications also partners with other trusted brands and businesses like Quicken Loans to provide quality training that helps their team provide excellent call center services to their clients. With Rock Connections’ customized services, companies and businesses that partner with them get custom training, workforce, technology, and strategy to meet their specific needs.

Key executives

Jessica Krug (Director of Communications)

Jessica doubles as the regional vice president and director of communications at Rock Connections. She’s been working with their partner company, Quicken Loans FOC, for over a decade. She has vast and extensive knowledge and experience in real estate, mortgages, and leadership.

Ashley Cirilli (Director, Training, and Development)

Ashley has an extensive background working in the financial services industry and has an established experience as an operation team lead. She’s also skilled in time management, training, public speaking, team building, and leadership.

Brad Sovlansky (Executive Quality Assurance Specialist)

Brad has been working with Rock Connections since November 2014 and has played a significant part in helping the company achieve its goals.

Rock Connections reviews and comparisons

Rock Connections provides innovative call center solutions in Michigan. We do not have any reviews for the Rock Connections presently, but you can compare this business with other top midsize BPO providers in the US. 


Rock Connections’s contact information

Rock Connections’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (313) 338-1000.


Rock Connections news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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