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2.6/5 • Glassdoor rating


At Professional Communications Messaging Service, Inc (PCMSI), we are the knowledgeable, courteous voice that reliably answers your phone – and so much more. We pride ourselves in providing high quality custom professional answering service and have done so for over 55 years. Our service is easy to set up, affordable, and completely customized to fit your needs. We are proud to be nationally recognized as one of the Top 10 Answering Services.



Public or Private


Seats or staff



$50 mil. - $100 mil.





Debra Uht, President

Year Founded


Countries of fulfillment




Contact information


About PCMSI: Review and comparison

PCMSI is a professional answering service with a history stretching back to its foundation in 1962. Headquartered in Erie, Pennsylvania, with other Pittsburgh, Rochester, Buffalo, New York City, and Cleveland, PCMSI provides high-quality and customizable services. 

It allows businesses of all sizes to outsource their answering services to friendly, knowledgeable professionals, thus saving time while still connecting with customers promptly. It has been named “the most innovative and technologically advanced, U.S.-based customer call center service available” on the market today.

Currently, PCMSI employs more than 100 people and generates a revenue of between one and five million dollars. It’s been a stable presence in the telecommunications industry for decades.

PCMSI Outsourcing

PCMSI prides itself on working with various industries, including IT, healthcare, real estate, transportation, and more. The amount of knowledge required to serve different sectors successfully means many similar companies specialize. PCMSI does not. 

The company recognizes that its clients’ reputations depend on the quality of its employees’ service, which is why team members are well-informed and highly trained professionals. 

PCMSI’s BPO services and pricings

PCMSI offers a range of services, including:

  • A virtual receptionist 
  • Call answering 
  • Call center 
  • Order taking, 
  • Order entry,
  • After-hours answering service
  • Lead capture, 
  • Emergency dispatch
  • First level help desk

By offering the ability for clients to customize their protocols, PCMSI ensures team members direct calls to the person they need to reach in a timely, efficient manner. 

PCMSI’s pricing

PCMSI is affordable. The company offers a best rate guarantee and bills by one-second increments rather than rounding up to the nearest 30-second or one-minute mark. The exact cost depends on the services a client uses, but the billing structure is simple. There aren’t surcharges for service during the weekend or holidays. 

How PCMSI outshines its competition

Because telecommunications is an incredibly dynamic industry, it’s unusual for a company to maintain such a fixed, reliable presence for so long. PCMSI has managed and sets itself apart through:

  • Its business model, which centers on being family-owned and operated.
  • HIPAA compliance.
  • The best rate guarantee program.
  • 24/7/365 service.
  • Customization options.

PCMSI is one of the top 10 answering services in the country, and all calls are answered domestically rather than being routed overseas. The company has more than 2,000 satisfied customers to its name. 

Key executives

Debra Uht (President)

Debra Uht has been the president of PCMSI since 2008. She has dedicated herself to maintaining the company’s reputation for excellence and continuing to adapt as the telecommunications industry evolves in the 21st century. Uht has a nursing background, and under her leadership, PCMSI began offering HIPAA compliant services for the healthcare industry. 

PCMSI reviews and comparisons

The Better Business Bureau awards PCMSI an A+, which is the highest possible rating. In addition, identifies PCMSI as the best affordable option for those looking for an answering service. When comparing PCMSI to similar businesses, focus on BPO customer service and call center companies in the Great Lakes region. 

PCMSI’s contact information

PCMSI’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 814-459-2000.


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