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2.7/5 • Glassdoor rating


SMART-CONNECT is a near shore call center, possesses a highly respected group of telemarketing and customer relations specialists who have more than 15 years of combined experience with this industry.

We are experts at what we do and will hire only the best fully bilingual Spanish and Native English speaking agents after a proven recruitment process.

The company is physically located in Tijuana, Baja California, Mexico, just a 5-minute drive from San Diego CA, U.S. Border and a distance of 18 miles from the San Diego Airport, avoiding the cost of international flights. Most of our agents are ex-pats or were raised in the United States, also having the same time zone and culture affinity due to a close proximity to the U.S. gives us an advantage versus overseas call centers services.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Luis Avilez, Co Founder - CEO

Year Founded


Countries of fulfillment




Contact information

01152 664-210-1878

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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