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4.2/5 • Glassdoor rating


LTVplus is a global outsourcing company that empowers businesses with exceptional customer service to rid the world of bad customer experiences and increase the lifetime value of brands.
Our dedicated teams of live chat agents, customer support agents, shopping cart abandonment experts, and payment recovery specialists are expertly trained and managed to ensure unparalleled support for your business.

At LTVplus, we understand the challenges of managing customer interactions across multiple channels, including live chat, email, phone, social media, voice, and SMS. We take customer service off your plate, seamlessly handling all aspects of 24/7 customer support management.

Confidently shift your focus to your core business growth objectives, knowing that our efficient customer support team is diligently operating in the background.

“LTVplus has been nothing short of amazing! They have helped our company provide excellent customer service and improve our Service Level tremendously.”

– Tori Gerbig, Co-founder & CEO, Pink Lily

What LTVplus offers its clients

- Managed customer service 24/7
- Remote staffing
- Virtual assistants
- Customer service agents
- Voice agents
- Failed payment recovery specialists
- Shopping cart abandonment specialists

How LTVplus outshines the competition

LTVplus is your strategic partner in driving business growth by maximizing Customer Lifetime Value, boosting sales, and ensuring strong customer retention. We achieve this through our dedicated team of world-class customer support agents who seamlessly integrate with your business without any hidden fees, commissions, or revenue sharing.

Our comprehensive suite of services encompasses omnichannel customer support strategies, shopping cart recovery, and failed payment recovery across multiple channels. With LTVplus, you can enjoy the full potential of our highly-trained agents at a fixed rate, ensuring you receive the best service value without compromising on quality. The average CSAT score of our customer service agents is 95%.

LTVplus is officially recognized as a Great Place to Work by

LTVplus company structure

We are a 100% remote company co-founded by 2 entrepreneurs with a passion for ridding the world of bad customer experiences.

Sample highlight service offering of LTVplus

10% off our list pricing for the first 3 months


1032 E Brandon BLVD #1003, 33511, Brandon, Florida

Public or Private


Seats or staff



$1 mil. - $5 mil.

  • Ecommerce
  • Education
  • Educational Businesses
  • Entertainment
  • Food & Beverage
  • Game Dev & Support
  • Hospitality
  • Retail
  • SaaS
  • Software Tech/IT
  • Travel



GQ Fu, Co-founder & CEO

Year Founded


Countries of fulfillment
  • Australia
  • Canada
  • Germany
  • United Kingdom
  • United States
  • Admin Support
  • Customer Service
  • Full service BPO
  • Seat Leasing BPO
  • Specialized BPO Vertical
Contact information


About LTVplus: Review and comparison

LTVplus provides customers around the world with outsourced eCommerce business management services. The company dedicates itself to providing affordable solutions and boosting its clients’ sales and reach. 

LTVplus is a jack of all trades in the eCommerce business process outsourcing (BPO) world. They offer a variety of services, ranging from sales management to 24/7 customer support and everything in between. 

This company’s mission is to rid the world of negative customer experiences, and its client base can vouch for its success. The company partners with a number of global high-profile firms, including Zendesk, LiveChat, Pink Lily, and Gorgias. 

The company spans the globe with over 400 employees distributed across Asia, UK, and Europe. Employees are highly experienced and skilled in both customer support and their respective fields which allow them to deliver nothing but exemplary performance.

LTVplus Outsourcing

The company’s headquarters are in Brandon, Florida in the United States. While this is the location of the headquarters office, all business is conducted remotely from all around the world. 

Executive board members at LTVplus come from all over the globe. There are members from the Philippines, Germany, Serbia, Singapore, Ukraine, and the United Kingdom. 

Thanks to its 100% remote operations, agents from the company are available 24/7. Agents also speak multiple languages, which helps service a broader client base.

LTVplus’s BPO services and pricings

LTVplus provides a wide range of business process outsourcing services to the eCommerce industry. Some of the services that the company provides include:

  • Omnichannel customer support
  • Failed payment recovery
  • Cart abandonment recovery
  • Inbound and outbound calling
  • Back-office support
  • Sales management
  • Live chat
  • Customer outreach and acquisition 
  • Email support
  • Content marketing
  • Technical support
  • SMS support
  • Social media marketing
  • Multilingual support

LTVplus’ pricing

LTVplus recognizes the importance of saving its clients money without sacrificing service quality. That’s why the company offers several pricing options that can meet any budget. These options are as follows:

  • A dedicated agent starts at $1,980 for four weeks
  • A dedicated failed payment recovery agent starts at $2,500 for four weeks

To further discuss specific prices, fill out a form to get a personalized quote from a representative.

How LTVplus outshines its competition

LTVplus is a large company, but each employee is aligned with the same core values and culture. All teams and departments go above and beyond to provide clients with outstanding customer service experience. LTVplus is on a mission to rid the world of bad customer experiences, and they are well on their way there. High-profile partners and clients can vouch for their success.

Key executives

GQ Fu (Co-founder and CEO)

GQ Fu helped found LTVplus in 2018 and has been the company’s CEO since. He graduated from Temasek Polytechnic in 2007 with a degree in interactive media design.

David Henzel (Co-founder)

David has been building in the saas and e-com space for over 20 years.

Currently, he has a small portfolio of companies including LTVplus, (Outsourcing for e-commerce & saas), TaskDrive (Sales Development), (Digital Marketing Agency), and his passion project Managing Happiness (Peak Performance Group Coaching for entrepreneurs).


LTVplus reviews and comparisons

LTVplus is a great option for eCommerce businesses seeking to outsource their day-to-day tasks. According to Glassdoor, the overwhelming majority of employees are happy with their jobs and would even recommend the company to a friend seeking employment.

LTVplus’s contact information

LTVplus’s main headquarters is located in:

1032 E Brandon BLVD #1003, 33511, Brandon, Florida

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call NA.


LTVplus news, podcast & articles

LTVplus videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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