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LTVPLUS

About

LTVplus provides world-class customer service outsourcing to help brands increase their Customer Lifetime Value. We recruit and train agents from all over the world to give your business the right people, skills, and languages for success.

What LTVPLUS offers its clients

Omnichannel Customer Service: Increase your sales and customer satisfaction with a fully managed service that takes care of your live chat, help desk, social media, calls and text messages.

Failed Payment Recovery: Reduce involuntary churn and recover lost revenue with skilled failed payment recovery specialists. We manage emails and outbound and inbound calls.

How LTVPLUS outshines the competition

LTV-Driven Approach: Increasing your Customer Lifetime Value is always the main goal when we work together. We help increase sales and reduce churn to drive growth.

Highly-Trained Dedicated Agents: Every agent undergoes extensive training before going live. Agents assigned to your brand work only for your brand. 100% dedication means 100% focus.

Consultations & Playbooks: Our Customer Success Managers provide optimization strategies to ensure your contact center is a profit center.

LTVPLUS company structure

LTVplus is a remote BPO owned by two entrepreneurs based in different parts of the world. Headquartered in the US, we are on a mission to rid the world of bad customer experiences.

Sample highlight service offering of LTVPLUS

Dedicated agents starting at US$1,780 for 1 agent per 4 weeks, providing 160 hours of support coverage.

Headquarters

-

Public or Private

Partnership

Seats or staff

11-50

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

192,946

Domain Authority

63

Site traffic

122

OA ranking

-

Glassdoor rating

4

CrunchBase ranking

-

Details

Executive

GQ Fu, Co-founder & CEO

Year Founded

2017

Countries of fulfillment
  • Canada
  • United Kingdom
  • United States
Sectors
  • Specialized BPO Vertical
Contact information

NA

https://www.ltvplus.com/

Social media

About LTVPLUS: Review and comparison

LTVPLUS provides customers around the world with outsourced eCommerce business management services. The company dedicates itself to providing affordable solutions and boosting its clients’ sales and reach. 

LTVPLUS is a jack of all trades in the eCommerce business process outsourcing (BPO) world. They offer a variety of services, ranging from sales management to 24/7 customer support and everything in between. 

This company’s mission is to rid the world of negative customer experiences, and its client base can vouch for its success. The company partners with a number of global high-profile clients, including Zendesk, LiveChat, Pink Lily, Gorgias, and many more. 

The company is a relatively small company with anywhere from 11-50 estimated current employees. Though the number is small, the company makes sure that its employees are highly skilled in both their fields of expertise and customer service, ensuring that clients have a high-quality experience with the company

LTVPLUS Outsourcing

The company’s headquarters are in West Palm Beach, Florida in the United States. While this is the location of the headquarters office, all business is conducted remotely from all around the world. 

Executive board members at LTVPLUS come from all over the globe. There are members from the Philippines, Germany, Serbia, Singapore, Ukraine, and the United Kingdom. 

Thanks to its 100% remote operations, agents from the company are available 24/7. Agents also speak multiple languages, which helps service a broader client base.

LTVPLUS’s BPO services and pricings

LTVPLUS provides a wide range of business process outsourcing services to the eCommerce industry. Some of the services that the company provides include:

  • Omnichannel customer support
  • Failed payment recovery
  • Cart abandonment recovery
  • Inbound and outbound calling
  • Back-office support
  • Sales management
  • Live chat
  • Customer outreach and acquisition 
  • Email support
  • Content marketing
  • Technical support
  • SMS support
  • Social media marketing
  • Multilingual support

LTVPLUS’ pricing

LTVPLUS recognizes the importance of saving its clients money without sacrificing service quality. That’s why the company offers several pricing options that can meet any budget. These options are as follows:

  • Shared agents starting at $880 for four weeks
  • Dedicated agents starting at $1,780 for four weeks
  • Failed payment recovery agent starting at $2,500 for four weeks

To further discuss specific prices, fill out a form to get a personalized quote from a representative.

How LTVPLUS outshines its competition

LTVPLUS may be a relatively small company, but its quality of employees exceeds that of similar-sized companies. This company’s employees go above and beyond to provide its customers with outstanding customer service experiences. 

The company’s mission is to get rid of bad customer service, and their high-profile partners and high-quality employees can vouch for their success.

Key executives

GQ Fu (Co-founder and CEO)

GQ Fu helped found LTVPLUS in 2018 and has been the company’s CEO since. He graduated from Temasek Polytechnic in 2007 with a degree in interactive media design.

LTVPLUS reviews and comparisons

LTVPLUS is a great option for eCommerce businesses seeking to outsource their day-to-day tasks. According to Glassdoor, the overwhelming majority of employees are happy with their jobs and would even recommend the company to a friend seeking employment.

LTVPLUS’s contact information

LTVPLUS’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call NA.

References

https://www.glassdoor.com/Overview/Working-at-LTVplus-EI_IE3551053.11,18.htm

https://www.crunchbase.com/organization/ltvplus

LTVPLUS news, podcast & articles

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LTVPLUS videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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