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LTVplus

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About

LTVplus is a world-class outsourcing company that provides customer service for eCommerce, SaaS, Educational Businesses, Gaming companies, and more. We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management.

As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly.

What LTVplus offers its clients

We offer dedicated customer support agents that work exclusively on your brand - this means that they become an integrated extension of your customer service team. Your agents will only work on your brand and become experts in your products and services.

How LTVplus outshines the competition

LTVplus helps businesses grow by increasing Customer Lifetime Value, sales, and customer retention. We are able to provide dedicated world-class customer support agents that integrate flawlessly with your businesses- with no hidden fees, commissions and no revenue share.

This includes omnichannel customer support strategies, shopping cart recovery, and failed payment recovery across various channels. At a fixed rate, you get the best of what our dedicated and highly-trained agents can offer.

LTVplus company structure

We are a boutique BPO co-founded by 2 entrepreneurs with a passion for ridding the world of bad customer experiences.

Sample highlight service offering of LTVplus

10% off our list pricing for the first 3 months

Headquarters

-

Public or Private

Partnership

Seats or staff

400

Revenue

Unknown / Non-Applicable

Industries
  • Ecommerce
  • Educational Businesses
  • Game Dev & Support
  • SaaS

Highlights

Domain Authority

63

Site traffic

122

OA ranking

-

Glassdoor rating

4

CrunchBase ranking

-

Details

Executive

GQ Fu, Co-founder & CEO

Year Founded

2015

Countries of fulfillment
  • Australia
  • Canada
  • United Kingdom
  • United States
Sectors
  • Specialized BPO Vertical
Contact information

NA

https://www.ltvplus.com/

Social media

About LTVplus: Review and comparison

LTVplus provides customers around the world with outsourced eCommerce business management services. The company dedicates itself to providing affordable solutions and boosting its clients’ sales and reach. 

LTVplus is a jack of all trades in the eCommerce business process outsourcing (BPO) world. They offer a variety of services, ranging from sales management to 24/7 customer support and everything in between. 

This company’s mission is to rid the world of negative customer experiences, and its client base can vouch for its success. The company partners with a number of global high-profile clients, including Zendesk, LiveChat, Pink Lily, Gorgias, and many more. 

The company spans the globe with over 400 employees distributed across Asia, UK, and Europe. Employees are highly experienced and skilled in both customer support and their respective fields which allow them to deliver nothing but exemplary performance.

LTVplus Outsourcing

The company’s headquarters are in West Palm Beach, Florida in the United States. While this is the location of the headquarters office, all business is conducted remotely from all around the world. 

Executive board members at LTVplus come from all over the globe. There are members from the Philippines, Germany, Serbia, Singapore, Ukraine, and the United Kingdom. 

Thanks to its 100% remote operations, agents from the company are available 24/7. Agents also speak multiple languages, which helps service a broader client base.

LTVplus’s BPO services and pricings

LTVplus provides a wide range of business process outsourcing services to the eCommerce industry. Some of the services that the company provides include:

  • Omnichannel customer support
  • Failed payment recovery
  • Cart abandonment recovery
  • Inbound and outbound calling
  • Back-office support
  • Sales management
  • Live chat
  • Customer outreach and acquisition 
  • Email support
  • Content marketing
  • Technical support
  • SMS support
  • Social media marketing
  • Multilingual support

LTVplus’ pricing

LTVplus recognizes the importance of saving its clients money without sacrificing service quality. That’s why the company offers several pricing options that can meet any budget. These options are as follows:

  • Dedicated agents starting at $1,980 for four weeks
  • Failed payment recovery agent starting at $2,500 for four weeks

To further discuss specific prices, fill out a form to get a personalized quote from a representative.

How LTVplus outshines its competition

LTVplus is a large company, but each employee is aligned with the same core values and culture. All teams and departments go above and beyond to provide clients with outstanding customer service experience. LTVplus is on a mission to rid the world of bad customer experiences, and they are well on their way there. High-profile partners and clients can vouch for their success.

Key executives

GQ Fu (Co-founder and CEO)

GQ Fu helped found LTVplus in 2018 and has been the company’s CEO since. He graduated from Temasek Polytechnic in 2007 with a degree in interactive media design.

LTVplus reviews and comparisons

LTVplus is a great option for eCommerce businesses seeking to outsource their day-to-day tasks. According to Glassdoor, the overwhelming majority of employees are happy with their jobs and would even recommend the company to a friend seeking employment.

LTVplus’s contact information

LTVplus’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call NA.

References

https://www.glassdoor.com/Overview/Working-at-LTVplus-EI_IE3551053.11,18.htm

https://www.crunchbase.com/organization/ltvplus

LTVplus news, podcast & articles

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LTVplus videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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