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Call Center Sales Pro

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About

Call Center Sales Pro was formed by Janet Livingston to help outsource call centers and telephone answering services take the pain out of growing their business. They do this by providing sales and marketing services, as well as in helping clients maximize the value of their existing customer base. “We can find money by optimizing our clients’ current customer base to help pay for our sales and marketing services,” says Janet.
First, Call Center Sales Pro helps their clients find lost revenue. They analyze billing rates, individual customer profitability, and the amount of work required to service each account. Armed with specific information they implement a new rate structure, on an individual customer basis, to make each customer profitable. They also look to sell them additional services that will benefit the customer. Sometimes they do both. The result is increased revenue for their clients.
Then Janet and her team look at bringing in new business. They take a consultative approach. They look at the client’s operation, their current service rates, the inherent strengths they have in serving their customers, and their operational, growth, and revenue goals. Based on this information, a profile of their client’s ideal customer is developed. Then the Call Center Sales Pro team targets customers who are a good fit to match that profile. With this approach Janet largely functions as a consultant, but she prides herself in being “the closer.” In finding these accounts, a key paradigm is that they do not sell based on price. All new accounts must be profitable from the beginning.

Headquarters

-

Public or Private

Private

Seats or staff

11-50

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

17

Site traffic

116

OA ranking

-

Glassdoor rating

3.1

CrunchBase ranking

-

Details

Executive

Janet (McMillan) Livingston, President

Year Founded

2014

Countries of fulfillment

-

Sectors

-

Contact information

1-800-901-7706

http://www.callcenter-salespro.com/

Social media

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About Call Center Sales Pro: Review and comparison

Apart from being an excellent contact center service provider, Call Center Sales Pro has a track record of helping clients with sales and marketing needs. Headquartered in Seymour, Tennessee, CCSP has served numerous clients building top-notch customer relationships and cementing a reputation for reliable business processes outsourcing.

CCSP focuses on helping clients increase their profit margin “by optimizing answering services and contact center solutions”, so your business can focus on what it does best. Founded by Janet Livingston, CCSP has grown into a recognized call center and BPO service provider across the country.

Call Center Sales Pro Outsourcing

The firm focuses on flexibility, personalization, and individuality to create customer-centric solutions for its clients. Aside from making calls to customers, CCSP offers consulting services to help clients plan their day-to-day operations.

The company offers boutique-answering service that combines technology solutions, customer service, and U.S.-based agents that handle calls with an excellent level of professionalism. CCSP believes in settling each client’s demand individually, and they have been doing that for over 40 years.

Call Center Sales Pro’s BPO services and pricings

The services on offer from CCSP mean they’re more than just a contact center. Their array of solution-focused offerings include:

  • Inbound and outbound answering services
  • Messaging
  • Translation services
  • Website Portal management 
  • Oncall management
  • Gap analysis
  • Scriptwriting
  • Agent training
  • Infrastructure and IT
  • Lead generation
  • Sales support
  • Appointment service
  • BPO Service

The firm offers other services like nurse triage, appointment setting, among others, to different clients in diverse industries.

CCSP’s pricing

CCSP service costs will depend on the service required and the service delivery process. To make pricing and budgeting more straightforward, the company offers clients a free, zero-obligation quote from its team.

How Call Center Sales Pro outshines its competition

Over the years, Call Center Sales Pro has constantly worked with the right tools and people to “provide solutions that serve each client’s specific needs and deliver exceptional outcomes.”  From their website, part of what the team does is:

  • Providing a custom solution to every client’s need
  • Choosing, recruiting, training, and motivating a highly efficient team to handle customer care
  • Using technology to create transparency via web portal services
  • Working all through the year 
  • Providing a monitoring platform for clients to measure and follow up processes.

Likewise, CCSP has served diverse clients — big and small, which testifies to great service.

Key executives

Janet Livingston (CEO and Founder)

Janet Livingston is a veteran in the contact center servicing industry. She’s a customer relationship consultant to numerous companies. She founded CCSP in 2014. 

Lisa Phillips (Vice President of Operations)

Lisa helps to liaise between clients and the team at CCSP. She ensures quality service and great operational management at the company.

Call Center Sales Pro reviews and comparisons

Call Center Sales Pro may be a growing contact center and BPO service provider, but its future is super bright. We couldn’t lay hands on any customer reviews, but we would advise that you compare CCSP with other growing BPO and contact center services in the United States of America.

Call Center Sales Pro’s contact information

Call Center Sales Pro’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-800-901-7706.

References

https://www.glassdoor.com/Overview/Working-at-Call-Center-Sales-Pro-EI_IE1868134.11,32.htm

https://www.crunchbase.com/organization/call-center-sales-pro

Call Center Sales Pro news, podcast & articles

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Call Center Sales Pro videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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