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One Contact

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About

OCC is a U.S. based full service business process outsource (BPO) company with operations in Manila, Philippines. We’ve been in business since the year 2000 and specialize in customer service and support services for our clients. Our client is our number 1 priority. Our diverse workforce allows us to adapt to whatever client needs are. We can deliver quality, cost-effective solutions and exceptional results focusing on the customer service experience.

What One Contact offers its clients

OCC specializes in specialize in customer service and support services for our clients. We helped a client earn the Stella Service Elite award in 2015 and 2016. We also secured and maintained the #1 benchmark ranking for customer service in live chat and e-mail support.

For years, we’ve provided back office support like mystery shopping projects for major companies like Verizon, State Farm, Krispy Kreme, Toyota and Cartier.

How One Contact outshines the competition

Our management team identifies, analyzes, plans, and establishes operational processes to effectively meet our client’s goals consistently. We are conducting a thorough analysis of what our client needs are, create processes and metrics. These are then gathered to serve as a guide in recruiting the right candidates for your company and in creating training modules to make sure the standards are met right before agents work closely with your customers.

One Contact company structure

We own 6 floors with a total of 60,000 square feet of office space in Ortigas, Manila where our call center facility is located. We have over 1,700 workstation capacity operating on a 24/7/365 basis. All our data are utilizing cloud servers to ensure security and ease of access. Our office building is highly secured and fully redundant in terms of power supply, data lease lines, and cooling system. We’ve never had a single day of downtime since our inception.

Sample highlight service offering of One Contact

ONE Contact Center offers 24/7 customer support services to companies as well as to small businesses. We have a team of professional agents who are already trained for this task. We can increase the level of customer service and improving your customer satisfaction while helping you save 40% of your current operating cost. In fact, our average customer satisfaction ratings (CSAT) exceed 95%.

Headquarters

-

Public or Private

Private

Seats or staff

501-1,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

6

Site traffic

75

OA ranking

-

Glassdoor rating

4.4

CrunchBase ranking

-

Details

Executive

Butch Nievera, CEO

Year Founded

2000

Countries of fulfillment

-

Sectors

-

Contact information

1-818-337-1271

https://www.onecontactcenter.com

Social media

About One Contact: Review and comparison

One Contact is an innovative customer and contact service center solutions and Business Process Outsourcing (BPO) services provider located in Malmö, Sweden. The company has provided cost-effective outsourcing solutions to a global market since 2002.

This BPO company is well-known for tailoring its services to meet its client’s specific needs in a way that saves them money. Efficient customer handling and strategic consulting help enhance clients’ profits and competitiveness.

One Contact has over 300,000 monthly client interactions in more than ten languages, thanks to its years of experience in the sector and subsequent expansion into Spain. There are currently 200 people working for the company, and their last stated revenue was $5 million.

One Contact Outsourcing

The firm takes pride in its approach to preparation, integration, and training combined with optimized BPO solutions, state-of-the-art technology, and detailed reporting. One Contact also caters to customer needs like staffing, and engagement channels, including phone, email, and live web chat initiated from web properties.

As members of Sweden’s Call Center Union (Kontakta), One Contact is committed to the highest standards of customer care. Their professionals are trained in various disciplines, including sales, service, and technical support.

One Contact’s BPO services and pricings

One Contact offers a wide range of services to businesses, including:

  • Email marketing
  • Market analysis
  • BPO Service
  • Telemarketing
  • Customer Service Outsourcing and Overflow
  • Human Resources
  • Office Staffing
  • Employment
  • Administration
  • Contact Center
  • Customer Experience Management

One Contact is an international contact center that offers a full range of services, such as customer support, sales, marketing, and technical support.

One Contact’s pricing

One Contact’s pricing is very competitive, and the company can tailor its prices based on your specific needs. One Contact’s pricing model is flexible, so you can choose exactly what services you want for your business.

How One Contact outshines its competition

Sweden has more call centers than any other country in Scandinavia. The call-center industry in Sweden is growing at a rate of 15-20%, so One Contact is well-positioned to take advantage of this opportunity.

One Contact’s competitive advantage over its competitors includes:

  • Achieving a high level of customer satisfaction through training
  • Inspiring and equipping their representatives
  • Recruiting and evaluating top talent
  • Putting the right technology to good use
  • Multi-lingual support, including nordic languages, Spanish, German, and English
  • Locations in Spain and Sweden to serve clients’ needs

The company also offers services to various industries, including cable TV and broadband internet providers, vehicle inspection services, medical device manufacturers and distributors, home security systems providers, and more.

Key executives

  • Daniel Selling (CEO)

Daniel Selling has been the co-owner and One Contact’s Chief Executive Officer (CEO) since 2008. He has a degree in marketing and economics from the University of Alcalá in Madrid.

  • Josef Wallgren (CTO)

Josef Wallgren has been One Contact’s Chief Technology Officer (CTO) since 2012. Wallgren started as a Senior System Developer at One Contact and has degrees in computer science from Mid Sweden University and Informatics from Umeå University.

One Contact reviews and comparisons

One Contact does not currently have public reviews from clients on their website. However, you can compare their services and pricing with other customer and contact services in Sweden.

One Contact’s contact information

One Contact’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-818-337-1271.

One Contact news, podcast & articles

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One Contact videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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