$25 mil. - $50 mil.
Butch Nievera, CEO
About One Contact: Review and comparison
One Contact is an innovative customer and contact service center solutions and Business Process Outsourcing (BPO) services provider located in Malmö, Sweden. The company has provided cost-effective outsourcing solutions to a global market since 2002.
This BPO company is well-known for tailoring its services to meet its client’s specific needs in a way that saves them money. Efficient customer handling and strategic consulting help enhance clients’ profits and competitiveness.
One Contact has over 300,000 monthly client interactions in more than ten languages, thanks to its years of experience in the sector and subsequent expansion into Spain. There are currently 200 people working for the company, and their last stated revenue was $5 million.
One Contact Outsourcing
The firm takes pride in its approach to preparation, integration, and training combined with optimized BPO solutions, state-of-the-art technology, and detailed reporting. One Contact also caters to customer needs like staffing, and engagement channels, including phone, email, and live web chat initiated from web properties.
As members of Sweden’s Call Center Union (Kontakta), One Contact is committed to the highest standards of customer care. Their professionals are trained in various disciplines, including sales, service, and technical support.
One Contact’s BPO services and pricings
One Contact offers a wide range of services to businesses, including:
- Email marketing
- Market analysis
- BPO Service
- Customer Service Outsourcing and Overflow
- Human Resources
- Office Staffing
- Contact Center
- Customer Experience Management
One Contact is an international contact center that offers a full range of services, such as customer support, sales, marketing, and technical support.
One Contact’s pricing
One Contact’s pricing is very competitive, and the company can tailor its prices based on your specific needs. One Contact’s pricing model is flexible, so you can choose exactly what services you want for your business.
How One Contact outshines its competition
Sweden has more call centers than any other country in Scandinavia. The call-center industry in Sweden is growing at a rate of 15-20%, so One Contact is well-positioned to take advantage of this opportunity.
One Contact’s competitive advantage over its competitors includes:
- Achieving a high level of customer satisfaction through training
- Inspiring and equipping their representatives
- Recruiting and evaluating top talent
- Putting the right technology to good use
- Multi-lingual support, including nordic languages, Spanish, German, and English
- Locations in Spain and Sweden to serve clients’ needs
The company also offers services to various industries, including cable TV and broadband internet providers, vehicle inspection services, medical device manufacturers and distributors, home security systems providers, and more.
- Daniel Selling (CEO)
Daniel Selling has been the co-owner and One Contact’s Chief Executive Officer (CEO) since 2008. He has a degree in marketing and economics from the University of Alcalá in Madrid.
- Josef Wallgren (CTO)
Josef Wallgren has been One Contact’s Chief Technology Officer (CTO) since 2012. Wallgren started as a Senior System Developer at One Contact and has degrees in computer science from Mid Sweden University and Informatics from Umeå University.
One Contact reviews and comparisons
One Contact does not currently have public reviews from clients on their website. However, you can compare their services and pricing with other customer and contact services in Sweden.
One Contact’s contact information
One Contact’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 1-818-337-1271.