$1 mil. - $5 mil.
Patty Vitagliano, General Manager
About Signius Communications: Review and comparison
Signius Communications is an answering service and call center services company created to serve organizations of every size and budget. This US-based company offers clients affordable, innovative solutions backed by decades of experience in the industry.
The business uses a “proprietary call handling platform” to provide clients with services tailored to their needs. From the legal firm that needs to handle inquiries with the utmost confidence to healthcare businesses that need HIPAA-compliant solutions, Signius serves nearly every industry and consistently receives five-star ratings from its customers.
Most clients indicate that the company’s attention to detail exceeds their expectations, while others have expressed delight in their friendly and courteous staff, as well as their professionalism and ability to manage complicated assignments.
Signius Communications Outsourcing
Based in the Chicago suburb of Park Ridge, Illinois, this BPO industry leader has 12 call center locations across nine states and serves many large and small businesses. Additionally, some of the most high-profile companies in the United States trust these experts with their call answering services. Such clients include ExxonMobile, McDonald’s, Sturgis Hospital, and the University of South Alabama.
This call answering service business employs a diverse population of 200-500 employees, contributes to the local economies in twelve different cities, and supports local causes.
Signius Communications’s BPO services and pricings
Signius’ solutions are designed to fit businesses of all sizes and are customized to fit the unique needs of each client and its industry. Solutions include:
- After Hours/Overflow Answering
- Customer Care Call Center
- Disaster Backup
- Help Desk
- Lead Generation Call Center
- Medical Answering Services
- Order Taking
- Virtual Receptionist
The company offers a three-tiered pricing structure based on the number of minutes needed. The plans range from $45 per month to $213 per month, with additional options available for those who experience higher call volumes.
Every plan includes 24-hour coverage, month-to-month agreements, secure online account access, 800 or local numbers nationwide, and several other competitive features.
The company also offers customized pricing plans designed to fit specific client requirements.
How Signius Communications outshines its competition
Thanks to the company’s rigorous screening and onboarding process, its strong retention rates far outshine its competitors. The company empowers its employees through continuous improvement and training culture to perform above industry standards and deliver exceptional customer service.
In addition to allowing its clients to count on consistent and excellent service, Signius’ proprietary process and individualized service mean call scripts are customized to fit each client and provide a seamless transition for the customer.
Clients never have to worry about answering service productivity, thanks to many features that help them provide oversight and real-time feedback to improve results. These include:
- 24/7 access to a secure online portal allowing clients to monitor performance at any time
- Powerful call analytics and metrics that measure the success of call agents
- Bill-pay capabilities to keep service metrics and payment information in one convenient location
Patty Vitagliano (General Manager)
Patty has served as the General Manager of Signius since 2014 and has 13 years of call center industry experience. Patty is responsible for working with a team of 200-500 employees, overseeing a rigorous hiring and orientation process, and operating a well-developed training program.
Marlene Krueger (General Manager)
Marlene serves as the General Manager in Signius’ Indiana location, which she’s held for the past 21 years. According to her colleagues, Marlene “guides her team to learn and grow,” and her passion shines through in her work and leadership.
Signius Communications reviews and comparisons
With over 7,000 call centers in the US, Signius is by far the best choice for anyone seeking medical answering services, virtual receptionists, after-hours or overflowing answering services, or disaster backup services.
Signius Communications’s contact information
Signius Communications’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 295-7000.