$1 mil. - $5 mil.
Mark Wormwood, Owner
About A&A Communications: Review and comparison
As a telecommunications-focused business process operations (BPO) company, A&A Communications offers phone support for clients and the businesses they operate. Headquartered in Silver Springs, Maryland, the company employs a small team to provide high-quality service to their region.
Per their company website, A&A Communications works with companies and clients to extend their business call center hours by providing 24/7 telephone support. The support provided includes 365 days per year availability, with holidays included.
A&A Communications is located in Maryland but provides services to surrounding areas of Washington, D.C., and Virginia.
A&A Communications Outsourcing
With native English speakers and highly talented staff, the firm can increase sales and boost customer satisfaction by providing extended service hours for regional companies. Although the companies they serve are within the same time zone, the company offers 24/7 availability.
Companies wishing to partner with A&A Communications work with their telephone providers to forward their incoming phone calls to the firm. This action allows the firm to answer the calls on behalf of the company and eliminate unanswered inquiries.
A&A Communications’s BPO services and pricings
As a telecommunications BPO, the company offers a variety of services to fit the needs of phone call management. To aid companies in this feat, the firm provides the following options:
- Live Receptionist Service
- Call Forwarding Services
- Messaging System
- Call Transferring
- Dispatch Services
- Interactive Voice Response Service
- Customer Service Management
- After Hours Support
- Extended Service Hours
A&A Communications’ pricing
A&A Communications offers two separate pricing ladders for call services. The first is the live response receptionist option with a rate of $110 per month. This plan allows 100 minutes to the company, and additional fees will occur for minutes that go past the limit.
The second option is the interactive voice response service option. With this plan, customers will pay a base rate of $99 per month for three department addresses and unlimited voice mail messages and calls.
Should you require additional options, it is best to reach out to the company to get a custom quote for services.
How A&A Communications outshines its competition
With the competitive rates and unique service offerings, A&A Communications offers a place in the BPO sector that others haven’t ventured into. With continued demand for 24/7 support over 365 days, companies like this will likely continue to grow due to an increase in demand.
Mark Wormwood (Owner)
Mark Wormwood founded A&A Communications in 1984. He is passionate about the communications industry and its adaptation to technology over his decades in the sector. Although he is in semi-retirement, he still takes on projects to remain involved in the industry.
A&A Communications reviews and comparisons
With a minimal online presence and service offerings limited to three states within the USA, there aren’t reviews on which to base the quality of A&A Communications’ work. However, their company website offers many testimonials from current and past clients and insight into which services A&A Communications provided to those clients.
A&A Communications’s contact information
A&A Communications’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 800-787-2026.