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0.0/5 • Glassdoor rating


As a customer care service provider, getaline GmbH has been developing target group-specific customer dialogue concepts for its clients since 1994. The focus here is on the customer with his wishes, requirements and contact behavior.

Since the beginning we have focused on high quality and cost-efficient service offers, so that today getaline has an excellent standing in the market and excellent references.

With our 6 connected service centers and a total of 1,200 employees, we offer our employees a wide range of perspectives for a successful professional future.

Our long-term cooperation with well-known clients and our position in the market open up a wide range of development opportunities for you in a fast-growing and dynamic industry.

Find your new challenge in our job offers.



Public or Private


Seats or staff



$100 mil. - $250 mil.





Ralf Tiedemann, CEO

Year Founded


Countries of fulfillment




Contact information

040 64 60 46 0

About Getaline: Review and comparison

With its headquarters in Germany, Getaline (pronounced Get a Line) offers a business process outsourcing (BPO) approach to call center operations. While the firm has a home base in Germany, its services are international, with clients from all areas of the world.

Getaline has been operating since 1994 and currently employs nearly 5,000 staff members globally. With many years of experience under its belt, the firm has numerous memberships with industry associations that account for its success.

When Getaline began its operations, its sole focus was on call center management. As the years have gone on and industry trends have changed, they have adjusted their service offerings to meet the needs of the clients and customers they serve.

Getaline Outsourcing

As an example of their placement in the BPO rankings regarding telecommunications, Getaline enjoys membership in eight industry-leading organizations. Within that count are those specific to call center companies, some representing retail options and others speaking to travel affiliation.

Getaline prides itself on orienting its employees to the internal structure of those they serve. As an extension of the client’s staff pool, the firm’s associates conduct their behaviors and work as if they are representing the client’s company themselves.

Getaline’s BPO services and pricings

In order to offer the best possible outcomes for their clients, Getaline provides a surplus of products and services.

  • Social Media Management
  • Call Center Operations
  • Business Process Outsourcing
  • E-Commerce Assistance
  • Back Office Administration
  • Email Integration
  • Training Management and Facilitation
  • Consulting
  • Chat Support

Since the company operates in many countries, they are sure to offer services and products that cater to cultural and geographical needs. Prospective customers are not restricted to what is listed above.

Getaline’s pricing

For a prospective customer to get a service quote, it is necessary to reach out to a customer service representative at the firm. Individuals can complete this task by sending an email through the company website. Due to the individualized nature of the BPO industry, generic pricing guidelines are unavailable.

How Getaline outshines its competition

Having their hands in many different organizations while serving clients on a global scale gives Getaline a different perspective on the telecommunications BPO industry. With the knowledge they gain by affiliation, they can move forward with cutting-edge approaches that other companies don’t currently possess. 

Key executives

  • Ralf Tiedemann (CEO)

Located in Hamburg, Germany, Ralf Tiedemann oversees operations at Getaline in his role as CEO. In this position, he monitors all global markets and affiliated teams.

  • Martin Szymanski (Business Development Manager)

With an extensive history in sales, Martin Szymanski came to Getaline in 2021 to fulfill the position of Business Development Manager. In his role, he oversees sales and service.

Getaline reviews and comparisons

With its long-standing duration in operations, Getaline has proven they have what it takes to make a splash in the telecommunications market. With a highly talented staff and a diverse skill set, the firm has expanded tremendously since its inception in 1994 and has garnered phenomenal reviews along the way. 

Getaline’s contact information

Getaline’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 040 64 60 46 0.

Getaline news, podcast & articles

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