Eckoh

Eckoh provides customer engagement and payment security. Since 1997, their self-service and voice channel technologies have helped leading organizations to exceed their customer service goals. 

Eckoh has specialized not just in improving customer experience but also in increasing contact center efficiency and reducing operational costs. 

As an IT Services and IT Consulting company, they know that data security is everything. Eckoh ensures a low risk of fraud by securing sensitive data within their contact center and IT environments.  

With Eckoh’s omni-channel contact center, you can enhance your customer service through all major modes of communication. Agents can manage multiple systems and shift easily between preferred channels. 

Eckoh focuses on compliance for their clients’ contact centers. They currently cater to 130 clients for their PCI DSS compliant secure payment solutions in the US, UK, and Europe. 

Eckoh specializes in three main service areas: Secure Payment solutions, Customer Self Service channels, and Cloud Customer Engagement.  

Their powerful PCI DSS Level One compliant platform is used by many leading organizations around the world for its ability to adapt with the payments landscape. The payment process is made easy whether it’s online or through call agents. 

Their self-service automation works well for modernized contact centers dealing with high volumes of calls. Clients will see faster results, higher revenue generation, and more satisfied customers. 

Eckoh’s Cloud Customer Engagement service connects customer channels quickly, making for a seamless agent and customer experience. With a high advocacy of transition to the cloud network, they help transition your contact center agents to better engage your customers. 

Eckoh’s pricing

Contact Eckoh through their website to inquire about their pricing structure. 

Eckoh promotes itself as a people business with a delivery approach that clients love. The company has a very strong customer focus, putting them at the heart of everything they do. Expect the employees to be passionate and dedicated to meeting your goals. 

Nik Philpot, CEO 

Nik Philpot has served as CEO of Eckoh since 2006, making use of his over 30 years of experience in Customer Engagement to bring a vision that is transforming the way customers and brands are protected all over the world. 

Eckoh has won multiple industry awards for their people, business, project delivery, solutions, and innovation. They are also notable for performing the world’s first secure payment using Apple Pay over the telephone, and taking the world’s first secure PCI DSS compliant payment within a Web Chat session.   

On Glassdoor, the company has a high score of 4.0. Reviews praise the company culture and work atmosphere. An extensive list of trusting clients is also displayed on the Eckoh website. 

Eckoh’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.eckoh.com

LinkedIn http://www.linkedin.com/company/eckoh-plc

Facebook https://www.facebook.com/EckohPLC/

In addition, you may email them at [email protected] or call 01442 458 300.

https://www.glassdoor.com/Reviews/Eckoh-Reviews-E11920.htm