Customer Direct

Customer Direct is a call center solutions and Business Process Outsourcing (BPO) headquartered in St. Louis, Missouri. The company has been providing customer care, business processing, and business intelligence since its establishment in 1997. While the BPO has numerous locations throughout the United States, its over 300 staff work from around the world.

The company is privately owned and has reported over ten million USD in revenue.

Customer Direct boasts over 20 years of experience in offering customer service outsourcing and analytics for various industries, including hospitality, technical support, and healthcare. This has allowed the BPO to learn the ebb and flow of their clients’ customer bases as they have absorbed changes in call volume.

Customer Direct promises their systems are “engineered with cloud-based redundancies, backup systems for power and internet access, and location diversity to ensure the highest performance and continuity of service.”

Due to the variety of industries they serve, their services, where appropriate, include:

• Upselling and cross-selling
• Manage subscriber databases
• Increase conversion rates across social media platforms
• Data capture during customer service
• Loyalty programs
• Survey services

Services can be particular, like following up with patients after procedures, or very commonplace, like managing customer service on social media profiles.

Customer Direct’s pricing

Due to the highly customized nature of their services, customers must discuss pricing directly.

Customer Direct is a singular BPO described as “a boutique contact center that builds custom solutions for unique brands.” One can see this in their client onboarding process, which has five steps. 

The first step is a thorough business “discovery” phase which allows their team to understand their new client’s company and needs inside and out before beginning work. The second step involves workflow engineers and managers planning how best to serve the new company utilizing their proprietary software. 

Once they know what they’re going to do to streamline workflow, their engineers work with their client’s IT staff to integrate the systems quickly and effectively. This integration allows Customer Direct to provide their services and capture all of the data their new client needs to succeed, producing them in an easily accessible and secure online report.

Finally, they hire staff catered for their individual client’s needs by creating profiles for their unique needs, including temperament and education. They then give the staff the necessary training to meet and exceed client expectations.

Rob Nolan (CEO)

Rob Nolan is the co-founder of Customer Direct and has experience in various fields, including software development, organizational leadership, and mergers and acquisitions.

Dale McManness (COO)

Working with the BPO for five years, Dale McManness has over a decade of experience 

in implementing a variety of cutting-edge call center technologies.

Cyndi Frost (Director)

Cyndi Frost has more than 35 years of experience in the customer service industry and 

has worked for Customer Direct for nearly a decade.

We currently have no reviews for Customer Direct and, due to the highly unique offerings the BPO provides, are unable to offer clear comparisons. We recommend comparing it to other customer service and call center-oriented BPOs. 

Customer Direct’s main headquarters is located in:

United States

Further, you may virtually reach out the company through the following contact information:

Website https://www.customerdirect.com

LinkedIn https://www.linkedin.com/company/customer-direct/

Facebook https://www.facebook.com/Customer.Direct/

In addition, you may email them at [email protected] or call (800) 332 3756.

https://www.glassdoor.com/Overview/Working-at-Customer-Direct-EI_IE227482.11,26.htm

https://www.crunchbase.com/organization/customer-direct