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Direct Interactions

3.5/5 • Glassdoor rating


Fast-growing BPO based in Seattle with employees in every state. We operate customer service teams that work from home. Our clients include large non profits, governments and high growth technology companies.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Jonas Nicholson, CEO

Year Founded


Countries of fulfillment




Contact information

1 866-773-3622


About Direct Interactions: Review and comparison

Direct Interactions is a business process outsourcing (BPO) company that works with non-profit organizations, government institutions, and large corporations to provide quality customer call services. The company operates as an extension of each client’s business, growing and changing as clients need.  

Direct Interactions works with various businesses with a focus on nurturing customer growth. The company prioritizes customer service and satisfaction with each interaction. Direct Interactions takes great pride in each staff member’s emotional maturity and intelligence who works from home across the United States. 

Direct Interactions Outsourcing

Direct Interactions offers quality solutions at affordable prices as an outsourcing and offshoring company. The company is passionate about helping customer-focused organizations meet goals and reach milestones. Each customer interaction is designed for optimal satisfaction. The company is headquartered in Seattle, Washington.  

Direct Interactions’s BPO services and pricings

With Direct Interactions, clients receive quality services at affordable rates. The company strives to align with client goals utilizing agents based in the United States who are highly skilled, professional and carefully trained. These agents represent the company’s quality service structure. These services include:

  • Call center services
  • Contact center services
  • Virtual call center
  • Customer service
  • Customer support
  • Disability support
  • Home-sourcing
  • Public sector call center services
  • Complementary strategy session
  • Disaster response call center services
  • Outbound call services

The company provides cost-effective call center services that are scalable to meet specific, customized client needs. The company focuses on creating a worthwhile return on investment for its customers. 

Direct Interactions pricing

Direct Interactions offers a variety of pricing packages, each one customized to meet specific customer requests. While no public pricing information is available, the company provides information concerning product prices over the telephone. Calling for a consultation will quickly provide clients with the knowledge they need.  

How Direct Interactions outshines its competition

Direct Interactions works with small businesses, non-profits, government entities, and large corporations. The company provides quality solutions to complex problems, offering practical solutions that focus on client growth. The company outshines its competition in a few crucial ways:

  • The company is committed to social responsibility, investing in local communities whenever viable.
  • Customer satisfaction is of the highest order in company priorities.
  • Each agent is highly skilled and educated in customer contact center services.
  • The company focuses on fostering an environment of growth and sustainability. 
  • Simple solutions come at affordable prices with Direct Interactions.

Key executives

Matt Storey (Founder & President): Founding the company in 2004, Storey envisioned creating a network of agents who could work from home and still provide quality services to clients worldwide. With a background in enterprise communication and software, Storey was able to turn his vision into a reality. He manages the culture of the company, the social responsibility initiatives, and the corporate structure. 

Direct Interactions reviews and comparisons

Direct Interactions is a BPO company that works with non-profit organizations, government institutions, and large corporations to provide quality customer call services. This award-winning company is known for its quality services, professional customer interactions, and dedication to client growth and success. 


Direct Interactions’s contact information

Direct Interactions’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Website https://

In addition, you may email them at [email protected] or call 1 866-773-3622.


Direct Interactions news, podcast & articles

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Direct Interactions videos & images

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