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Sage Outsource

4.4/5 • Glassdoor rating


Family owned and operated, 100% US-Based boutique contact center. Specializing in SaaS support for over 15 years. Experts at creating raving fans, increasing customer satisfaction and NPS, and reducing support costs.

Our clients range from Fortune 500 businesses to start-ups. We handle all aspects of your customer contacts so you can focus on growing your business.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Ed L'Italien, Founder

Year Founded


Countries of fulfillment




Contact information

(866) 658-0118

About Sage Outsource: Review and comparison

Sage Outsource Solutions is a business that excels in every aspect of customer satisfaction for your SaaS company or start-up. They lead the industry by providing innovative solutions for every customer, no matter how difficult the issue may be.

On top of offering great customer service solutions, Sage Outsource Solutions knows your product and can guarantee excellent technical support for your SaaS. Their “experienced, 100% U.S-based, multilingual  team offers the comprehensive, powerful support you need to exceed customer expectations and grow your business.”

For almost two decades, Sage Outsource Solutions has been the trusted BPO resource for fortune 500 companies and start-ups, proving their dedication to top-notch customer service, sales, technical support, and voice of customer feedback.

Sage Outsource Outsourcing

This call service has boutique status and takes pride in being better equipped to deal with customers so that you can get back to building your business. This keeps overhead costs low on your end, with customer satisfaction at a high. 

Although Sage Outsource Solutions takes pride in being U.S. based, it values diversity and is always on the lookout for customer-obsessed multilingual individuals to add to their growing team. This means they can meet every customer’s specific needs, even if English is not their first language.

In addition, Sage Outsource Solutions is certified by UpCity as a Top Call Center and Top Voice Provider.

Sage Outsource’s BPO services and pricings

Sage Outsource Solutions is a family-centric company that wants to partner with you. They offer the following services (with a smile):

  • Excellent customer service that includes: account setup/ changes, credit card updates, processing payments, retention, and cancellation.
  • Sales expertise that includes: pre-sales inquiries, order taking, and provisioning.
  • Technical support wizards you can count on for: onboarding, problem resolution, email/ ticket-handling, tier 1 and 2 escalations, voice of customer feedback.

Our staff can support your SaaS apps whether they are mobile, desktop, or web-based.

Sage Outsource Solutions’ pricing

Sage Outsource Solutions will provide pricing according to the individual needs of the SaaS business. For personalized pricing information, visit their contact page

How Sage Outsource outshines its competition

Sage Outsource Solutions is not a big-box company. Their services are scalable according to the client’s needs, offering whatever support is needed the entire time. They hold the customer’s hand (your customer) through the whole process, leaving your own hands free to do the creative work you were meant to do. 

Key executives

Ed L’Italien (CEO, Co-Founder) 

As a business entrepreneur, he has more than 20 years of  BPO experience under his belt and understands the customer’s needs.

Elaine Glynn (Co-Founder)

She is a customer service enthusiast with just as much passion for the company’s employees and family-motivated culture.

Sean L’Italien (COO, Co-Founder)

The oil on the cogs at Sage Outsource Solutions, he has streamlined and modernized operations overtime to work smoothly and efficiently. 

Sage Outsource reviews and comparisons

Sage Outsource Solutions is leading the way in customer service solutions for SaaS businesses and can be compared to other boutique call service and BPO solution centers in the U.S. Some of their clients include Grasshopper, Voxox, and Chargify. You can read reviews and success stories here and here.

Sage Outsource’s contact information

Sage Outsource’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (866) 658-0118.


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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