Amatech

With more than 20 years of experience, Amatech offers contact center and technology services. The company was established in 2000 and joined the global conglomerate Grupo Carso later that same year.

The purchase by Grupo Carso was not unanimously favored, with some workers blaming his approach for salary disputes. However, an agreed salary increase was settled in early autumn 2021.

The company provides services out of their headquarters in Tlaxcala, Mexico. The firm is relatively small but capable of doing a decent range of work. Although, team sizes will vary as the company hires and trains according to project size. 

As Amatech has experienced growth since Grupo Carso acquired it, employee numbers have reached over 1000.

The company has three core values: provide jobs, social welfare, and superior quality service. Amatech reflects the company’s respect for social welfare through the inclusion of recreational and classroom areas in their facilities.

Amatech’s range of services encompasses inbound, outbound, and multimedia platforms. The company has experience working with multiple industries, including the automotive, baking & finance, construction & industrial, entertainment, government, and telecommunications sectors.

The BPO’s services consist of the following:

• Administrative contact centers
• Back office services
• Customer support
• Data management
• Mystery shopper
• Omnichannel services
• Polling services
• Recording systems
• Sales solutions
• Social media management
• IT development & integration
• Technical assistance
• Web collaboration

Amatech’s pricing

Amatech does not publicly disclose pricing for its services. Prospective clients can receive quote estimates after contacting the firm.

Amatech is committed to high-quality service. They company focuses on continuous self-improvement, as well as engaging with evolving technology, to provide their clients the best solutions.

The company also ensures quality by dedicating time to staff development. Their facilities feature classroom areas to encourage the professional growth of their staff and reinforce company values. Competitiveness, profitability, and achievement recognition are a few of their driving values.

Examples of the firm’s pursuit of a learning environment are seen in certifications. The firm is ISO 9001 and ISO/IES 27001 certified. Employees directly engaged with technology are certified at ITIL (Information Technology Infrastructure Library).

Additionally, select personnel are certified with best practices management under COPC (Customer Operations Performance Center).

The company does not publicly list key executives or employees. However, Amatech is owned by Carlos Slim Helú through his conglomerate, Grupo Carso.

Carlos Slim Helú (Owner)

Ranked by Forbes as the richest person in the world 2010-2013, Carlos Slim operates a number of Mexican companies and other holdings worldwide. With an emphasis on a turnaround strategy, he aims to buy undervalued companies and optimize their growth.

Due to Amamtech’s status as a relatively new and small company, there are no reviews available for its services. Currently, there are no testimonials available through their website.

The firm is comparable to small or midsize BPO operations. Similar Mexican-based BPOs include Akro BPO, Motiva Contact Centers, First Point Communications, or Remote Team Solutions.

Amatech’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.amatech.com.mx

LinkedIn N/A

Facebook N/A

In addition, you may email them at [email protected] or call 01 800 362 30 30.

https://www.glassdoor.com/Overview/Working-at-Amatech-EI_IE2486173.11,18.htm