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Always On Call

3.2/5 • Glassdoor rating


Since 1992, Always On Call has expanded from a small home-based business founded by M. Ellen Brosseau, her late husband, Gerald R. Brosseau, and son, Gerald R. Brosseau, II to a state-of-the-art company with hundreds of clients nationwide. Today, an entire team helps the Brosseau family fulfill its mission of personalized service, exceptional quality, and caring communications.



Public or Private


Seats or staff



$1 mil. - $5 mil.






Year Founded


Countries of fulfillment




Contact information


About Always On Call: Review and comparison

Always On Call is an innovative contact center solutions and Business Process Outsourcing (BPO) services provider headquartered in Cape Coral, Florida, with offices in Michigan, New Hampshire, and Maine. The firm has been providing cost-effective and scalable outsourcing solutions to its U.S. and Canadian market since 1992.

Always On Call was founded by a funeral director who was frustrated by missed business calls after an outside company bought the local answering service. Since then, that funeral director, the company’s CEO, began to forward his calls to his wife. 

News of this arrangement soon spread throughout the local business community, and the housewife was effectively drafted into business by the area hospital and its doctors.

The business soon expanded to the U.S. national market and into Canada. Throughout those years, the funeral director has maintained the company in a highly personalized way, treating clients more like family.

Always On Call Outsourcing

The firm bills itself as more than just an answering service. They consider themselves a customer service extension of the client’s office. 

In representing clients, the team is trained to identify themselves as workers supporting the client, not as “the answering service.” The firm never gives out its BPO name to callers or solicits business from them.

Always On Call’s BPO services and pricings

Always On Call is a dynamic outsourcing provider that offers the following services:

  • 24-hour live telephone answering service
  • Call overflow and office hours support
  • Call escalation and dispatching
  • Virtual receptionist
  • Voicemail and phone tree
  • Alert notifications and email monitoring
  • Hotlines
  • Job applicant screening

Always On Call pricing

Always On Call doesn’t advertise standard pricing plans but offers affordable services with pricing quotes on demand. The firm describes its pricing as very competitive and emphasizes that even one saved sale per month may pay the cost of the service.

How Always On Call outshines its competition

Always On Call takes pride in offering a combination of state-of-the-art call processing and thoroughly-trained customer service representatives to ensure that every call is well-handled. 

The training process makes the difference. Always On Call spends four weeks training new representatives with an individual trainer. The firm assigns all calls to representatives based on skill level.

Key executives

Gerald Brosseau (CEO)

Gerald Brosseau has served Always On Call since 1992, serving U.S. and Canadian clients from the New Hampshire location. “You won’t find another answering service that will care more about your business than we will,” Brosseau says. The CEO emphasizes that the firm works for the client as an extension of their business, rather than a “boiler room of operators who don’t appreciate or value your organization.”

Erika DeRosier

Erika DeRosier has served as the software programming manager at the Michigan office of Always On Call since September 2018.

Always On Call reviews and comparisons

Always On Call is an innovative contact center and BPO solutions provider in Cape Coral, Florida. While we currently do not have any reviews for Always On Call, we would suggest comparing the firm to other midsize BPO providers in Cape Coral, Florida, Michigan, and New England.

Always On Call’s contact information

Always On Call’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 800.590.8910.


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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