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4.1/5 • Glassdoor rating


From prime locations in Greenfield and Springfield, MA, the Crocker Family owns and operates one of New England’s leading Telecommunications businesses. Beginning as Crocker Telephone Answering Service in 1956, the company has evolved and diversified, staying focused on delivering state-of-the-art communication technology…Professional service with a personal touch!



Public or Private


Seats or staff



$5 to $10 million (USD)





Petr Cichon, CEO

Year Founded


Countries of fulfillment




Contact information


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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