Allday PA

alldayPA is an on-demand customer-service company that handles all aspects of customer communications for small and growing businesses. 

Customer support employees specialize in customer communications, giving business owners more time to focus on growth and day-to-day operations.

The award-winning BPO firm uses state-of-the-art call handling technology and frequent training to ensure agents provide customized support. Customer support agents are also available 24/7 for 365 days a year.

The family-owned firm recently reported an $82 million revenue and more than 400 current Manchester-based employees.

No matter where your business is located, alldayPA will field and answer all calls from their Manchester offices. No robots are used with alldayPA; it will always be a real person communicating with customers to provide support when they need it most.

More than £15 million has been invested into new technology for the call centers to guarantee top-level service. The centers operate on different power grids to ensure power outages won’t stop them from answering customer calls and emails.

alldayPA offers a range of services to give business owners more time to hone in on daily business matters and future growth opportunities. 

alldayPA provides the following services: 

• Telephone answering
• Call forwarding 
• Remote switchboard services
• Call triaging
• On-hold messages
• Diary management
• Bespoke CRM (Customer Relationship Management) integration
• Email management 
• Social media management
• Live chat management 

Staffers are available on an on-demand basis for all business clients.

alldayPA’s pricing

The services provided are broken down into four packages based on the size and scope of your needs. The packages are: 

Starter – For small businesses that are just getting started, this package alleviates some pressure from business owners to give time for other tasks. alldayPA will answer calls and provide some online support.

Telephone Answering – Geared toward small businesses with busy phone lines, alldayPA will answer your calls and take a name, number, and message for you. Call forwarding is also included in this package.  

Virtual Receptionist – This package provides receptionist-level organization and customer support. Telephone answering, call forwarding and triaging, remote switchboard services, on-hold management, and customer diary management are included.

Outsourced Call Centre – The most comprehensive package is for businesses with multiple communication channels. All avenues of your customer communications and management will be handled.

You can use the firm’s website for a quote and find out which package is the best fit for your needs.

alldayPA differs from other customer-service businesses by always finding ways to adapt to businesses’ changing needs. They have invested in new technologies to ensure their staffers can consistently provide top-notch services with 24/7/365 availability.

The growing firm launched an app in 2016 that tracks incoming calls, monitors usage costs, and can receive notifications of inbound messages.

Reuben Singh (CEO/Founder)

Reuben Singh founded alldayPA in 1999 and has been leading the company ever since. Singh is widely recognized as one of the UK’s leading entrepreneurs.

alldayPA offers a dedicated customer support team for businesses all over. Their constant availability and streamlined technology make customer support more straightforward than ever for businesses of any size. 

Working with alldayPA can allow business owners more time to focus on daily operations with the confidence that customers will be supported every step of the way.

Allday PA’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.alldaypa.co.uk

LinkedIn https://www.linkedin.com/company/alldaypa/

Facebook https://www.facebook.com/alldayPA

In addition, you may email them at [email protected] or call 0333 015 5935.

https://www.glassdoor.com/Overview/Working-at-alldayPA-EI_IE768111.11,19.htm

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