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Catalyst BPX

0.0/5 • Glassdoor rating


Catalyst BPX is an exponentially growing company that’s disrupting the old-fashioned BPO industry.

It started with co-founders Alex Small and Edna Tabadero’s combined two decades of experience leading Operations, Finance, and Offshoring at elite technology companies like Stripe and Zendesk.

Through the years they worked with many BPOs and noticed a pattern: They were always disappointed, and they always had to revert back to building in-house teams to control quality.

These traditional BPOs failed to hire the right talent, they didn’t invest in their employees, and they relied on outdated processes.

Catalyst BPX’s mission is building The Modern BPO that rights these wrongs and changes the narrative around what “BPO” means to the world. With a technology-enabled partnership model and exceptional quality, they’re helping companies of all sizes triple their ROI without errors and unneeded distractions.

What Catalyst BPX offers its clients

It's not hard to find low quality services for a low cost. Unfortunately that ROI isn't any better than the typical high cost but potentially high quality staffing that can be found in high cost countries.

In fact, low quality approaches from traditional BPO companies can sometimes lead to much lower ROI than high cost staffing, as teams spend hours reviewing work and compensating for the poor customer experiences that are created.

What's unusual is being able to offer high quality for a low cost.

Catalyst's mission and promise is to use their connections with elite talent and the elite companies they've worked with to bring your business truly exceptional talent for unbelievably low prices. This is the only way to multiply ROI where others couldn't.

How Catalyst BPX outshines the competition

Catalyst's leaders are lucky to have had careers cultivating exceptional Filipino talent and building world-class operations for leading companies. This has given them access to a vast network of the best talent in the Philippines, and an understanding of how cutting-edge technology and approaches can drastically improve productivity.

Catalyst BPX company structure

A generalist BPO led by 2 technology company executives and the COO of another Philippines-based BPO. Catalyst BPX has specialties in serving technology clients including those in E-commerce and SaaS software, and in providing Customer Experience, Finance, Accounting, and Sales services.

Sample highlight service offering of Catalyst BPX

Catalyst's BPO services are guaranteed to be more affordable than any resources of a similar capability level, whether onshore or offshore. They also provide comprehensive, premium EOR services at only $250/month/seat compared to providers like Deel who typically charge $500+ each month for less.


8255 S Las Vegas Blvd Unit 1316, 89123, Las Vegas, Nevada

Public or Private


Seats or staff




  • BPO
  • BPO industry
  • Business Consulting and Services
  • Consumer Services
  • Ecommerce
  • Financial Services
  • Food & Beverage
  • Game Dev & Support
  • Hardware Tech/IT
  • Hospitality
  • IT Services and IT Consulting
  • Manufacturing
  • Others
  • Payroll
  • Recruiting Staffing
  • Retail
  • SaaS
  • Software Tech/IT
  • Telecoms
  • Transportation
  • Travel
  • Utilities


Year Founded


Countries of fulfillment
  • Philippines
  • Admin Support
  • Customer Service
  • Finance & Accounting
  • Full service BPO
  • Outsourcing Consultancy
Contact information

+1 (415) 475-2792

About Catalyst BPX: Review and comparison

Catalyst BPX is a business process outsourcing (BPO) provider that was founded in 2023. Its in-house teams are mostly based in the Philippines, where superior employees are.

This BPO provider helps businesses operationally thrive by giving access to and hiring exceptional global talent.

Catalyst BPX’s services include employer of record (EOR) services, business performance management (BPM), and business process consulting (BPC).

Despite being a new challenger in the outsourcing field, Catalyst BPX already has up to 50 employees.

Catalyst BPX Outsourcing

Catalyst BPX is an all-around BPO provider. Its main goal is to:

  • Lower the cost of great talent
  • Provide opportunities to brilliant workers in undeveloped countries
  • Share the best of its experience managing high-performing teams and businesses

Catalyst BPX’s view of outsourcing is that it doesn’t have to be about exploiting cheap labor and overcharging for low-quality work. Rather, BPOs can be about elevating all participants. 

Catalyst BPX’s BPO services and pricings

Catalyst BPX offers a vast array of services:

BPO services

  • Customer support
  • Customer success
  • Sales development
  • Finance and accounting

Employer of record (EOR)

  • HR and payroll services
  • Recruitment
  • Training and enablement
  • Legal compliance
  • IT and equipment
  • Goal-setting and performance management
  • System administration
  • Benefits administration

Business performance management (BPM)

  • Align activities to core objectives
  • Select and hold accountability to goals
  • Optimize the output of people and teams
  • Handle organizational transitions smoothly
  • Streamline project management
  • Gain market advantage with a stronger strategy
  • Structure your financial plans and processes
  • Incorporate tech for improved performance tracking
  • Facilitate efficient and high-quality decision-making
  • Achieve long-term profitability

Business process consulting (BPC)

  • Customer triage and escalation processes
  • Bug labelling and prioritization
  • Voice of the customer reporting
  • Customer success playbook building
  • Customer and employee journey mapping
  • Enablement materials and processes
  • Lead management and call-downs
  • Software implementation and configuration
  • Data-driven performance management
  • Accounting and general finance processes

Catalyst BPX pricing

Pricing for Catalyst BPX’s services is not openly available as it is based on specific services requested. 

However, it gives you an option to receive a free quote by providing additional information on your company’s needs.

How Catalyst BPX outshines its competition

Catalyst BPX differentiates itself from its competition through a combination of experience, connections, and a commitment to operational excellence.

Its team consists of professionals who have held roles in top-tier companies like Stripe and Zendesk, bringing cutting-edge techniques for hiring, optimizing operations, and managing teams.

Moreover, Catalyst BPX’s experience has allowed it to build relationships with networks of remarkable talent from high-performing environments.

This BPO provider taps into these connections to assemble teams that deliver exceptional results, ensuring clients have access to top performers who can drive their business forward.

What also sets Catalyst BPX apart is its commitment to operationalizing excellence and making it a repeatable process. It understands that true success comes from executing strategies effectively, not just discussing them.

Key executives

Alex Small (Co-founder)

Alex Small is passionate about building high-performing teams and businesses. He is an expert in aligning teams around a clear and ambitious vision and then closing the gaps that naturally arise between strategy, goals, and execution. 

Prior to founding Catalyst BPX, he was the finance, strategy, and operations vice president for renowned companies like Zendesk and ClickUp.

Catalyst BPX reviews and comparisons

Catalyst BPX has yet to receive reviews for its services. We highly recommend that you scope out other similar companies based in the Philippines to fully understand what the firm can provide.

Catalyst BPX’s contact information

Catalyst BPX’s main headquarters is located in:

8255 S Las Vegas Blvd Unit 1316, 89123, Las Vegas, Nevada

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call +1 (415) 475-2792.

Catalyst BPX news, podcast & articles

Catalyst BPX videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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