About Redial BPO: Review and comparison
Redial BPO is a newcomer to the call center market. This vendor has been around since 2017 but has been growing at a fast pace. It’s a company with a dynamic attitude and a solid legal and tech infrastructure.
There is a turnkey program for call center services, but this BPO provider offers several outsourced administrative services. It uses a near-shore call center and provides excellent training to ensure that employees can positively represent your brand.
Overall, Redial offers a cost-effective solution that yields results. There is a positive company culture that fosters independent work and creates a flexible environment.
Redial BPO Outsourcing
This vendor has a location in La Jolla, CA, near San Diego. The near-shore call center that this vendor uses is on the other side of the border in Tijuana, Mexico.
Redial BPO’s BPO services and pricings
Redial BPO offers call center services, but there is more to explore if you want to outsource different processes:
- Inbound voice services. This vendor can answer calls for your different campaigns and develop customized onboarding programs for your customers. You can also use this service if you need help with offering customer service or tech support.
- Outbound voice services. Redial can contact leads and customers on your behalf. You can use this call center for debt collection, sales, lead generation, scheduling appointments, and more.
- Non-voice services. Redial offers more than one channel for communications. Your customers can use live chat or emails to reach out to the agents who represent your brand.
- Administrative tasks. You can outsource various tasks, including data entry, survey processing, and more.
Redial BPO’s pricing
How Redial BPO outshines its competition
Redial BPO stands out by offering customer service, tech support, and more via several channels. Customers like choosing how they connect with businesses, and not everyone prefers picking up the phone. Plus, outsourcing voice, live chat, and email services to the same vendor ensure a consistent experience.
This vendor also gives you the possibility of playing an active role in designing programs and scripts. Even though you’re outsourcing voice services, you can retain control of how agents represent your business.
Lastly, this BPO provider puts quality first. There are high expectations for the call center employees, and they receive lots of training to deliver a good experience.
Christopher Heil (Managing Owner)
Christopher Heil is the founder of this company and oversees all its major processes.
Jason Heil (Managing Partner)
Jason Heil plays a vital role in ensuring the near-shore call center meets high-quality standards.
Redial BPO reviews and comparisons
Redial BPO has an average rating of 3.5 on Google. If you read through the reviews, you’ll see some excellent feedback from clients who have used the voice services. There are a few negative reviews from prospective employees who were unhappy with the recruiting process, but it shouldn’t reflect the quality of the services offered.
Redial BPO’s contact information
Redial BPO’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call (858) 465 7872.