Redial BPO

Redial BPO is a full-service nearshore and offshore business process outsourcing (BPO) company delivering scalable, high-quality support solutions for clients across North America and beyond. Founded in 2017, Redial has grown to more than 1,000 seats across strategic delivery locations in Mexico, South Africa, and the Philippines, enabling a true Follow-the-Sun model with seamless 24/7 support.

Redial provides turnkey contact center and business support solutions for companies looking to outsource operations without compromising quality, performance, or cultural alignment. Its services include customer experience, inbound and outbound sales, technical support, back-office operations, lead generation, live chat, and email support — helping clients improve efficiency, reduce operational costs, and strengthen customer engagement.

With nearshore hubs that offer strong time zone alignment with North American markets and offshore centers that provide cost-efficient round-the-clock coverage, Redial gives businesses the flexibility and scalability to grow with confidence. Guided by the values of integrity, loyalty, reliability, empowerment, authenticity, and determination, Redial is committed to creating positive impact for its clients, its people, and the communities it serves.

What Redial BPO offers its clients

Redial BPO is a full-service nearshore and offshore outsourcing partner for North American companies that need customer experience and business support at scale — without trading away quality or cultural fit.

We build and run dedicated teams across voice, chat, email, and back office: customer care, technical support, inbound and outbound sales, lead generation, retention and win-back, collections, appointment setting, order and account management, data entry and survey processing, and finance and accounting support. Teams are recruited, trained, and managed against each client's brand and metrics rather than a shared script.

Delivery runs from Tijuana and Mexicali in Mexico, Johannesburg in South Africa, and Manila in the Philippines. That Follow-the-Sun footprint gives clients 24/7 coverage, shifts aligned to U.S. business hours, and native-quality bilingual English and Spanish support. Operations are PCI DSS and HIPAA compliant, and we serve automotive, financial services, healthcare, hospitality and travel, IT, logistics, real estate and property management, retail, telecom, and utilities and energy.

Recruiting, training, quality assurance, workforce management, reporting, and technology are part of the engagement, not add-ons — clients get an operating team, not a staffing invoice.

How Redial BPO outshines the competition

Nearshore proximity you can actually use
Our first and largest site sits in Tijuana, minutes from the San Diego border. Clients fly in, walk the floor with their team, and are home the same day — and those agents work U.S. hours on U.S. time, not a shifted overnight schedule.

Three continents, one operating model
Mexico, South Africa, and the Philippines run on the same playbooks, QA standards, and reporting. Follow-the-Sun coverage doesn't come with three vendors' worth of variance.

People first — because it shows up in the client's numbers
Our employees are Redialers, not headcount. We hire through impact sourcing into communities larger operators overlook, build career paths on-site, and hold a 4.1 Glassdoor rating. Tenure and attrition are what protect a client's CSAT, so we manage them like client KPIs.

Big enough to scale, small enough to answer
More than 1,000 seats across five delivery centers — but founder-led and privately held. Escalations reach a decision-maker in hours, and programs get re-scoped without a change-order committee.

An AI roadmap with a real partner behind it
Redial holds an exclusive partnership with IzzyOps, an AI-first contact center platform, so automation is introduced into live programs alongside experienced agents—not sold as a pilot the client has to staff themselves.

Redial BPO company structure

Redial BPO is a privately held company founded in 2017 and headquartered in San Diego, California, operating more than 1,000 seats across five delivery centers on three continents.

Ownership and leadership
Redial is founder-led and remains privately held. Co-founders and Managing Partners Jason Heil and Chris Heil lead the company, supported by an executive team covering operations, finance, client services, and technology.

Delivery footprint
• Mexico — Tijuana Rio (first site, opened 2017), Tijuana Centro, and Mexicali
• South Africa — Johannesburg
• Philippines — Manila
Each site carries its own leadership, recruiting, training, quality, workforce management, IT, and HR functions, so capacity is added in the geography that fits the program rather than wherever a desk happens to be open.

How client programs are run
Every engagement sits under a dedicated program manager who owns the SLA and the client relationship, with supervisors and team leads on the floor and embedded QA analysts, trainers, and workforce management support. Clients get a named point of contact, scheduled business reviews, and direct access to site leadership.

Governance and compliance
Operations are PCI DSS and HIPAA compliant, with information security, business continuity, and client data-handling standards applied consistently across every site.

Sample highlight service offering of Redial BPO

Nearshore Bilingual Customer Experience
Redial's flagship offering is a dedicated bilingual CX team delivered from our Mexico sites — the fastest way for a U.S. brand to add real-time English and Spanish support without pushing customers offshore or overnight.

How it works. We recruit against the client's profile in-market, run brand and product certification before agents take live volume, and stand the team up under a dedicated program manager with QA, training, and workforce management attached from day one. Agents work U.S. business hours on Pacific time, so schedules, holidays, and peak volumes line up with the client's own operation.

What it covers. Inbound customer care, technical support, order and account management, retention and win-back, appointment setting, live chat, and email — as a standalone team or blended with the client's onshore staff.

What clients measure. CSAT and QA scores, first-contact resolution, average handle time, adherence and occupancy, and cost per contact against their previous onshore or offshore baseline — reported weekly and reviewed in a formal business review.

Typical fit. U.S. brands with recurring bilingual volume, U.S.-hours coverage requirements, and a low tolerance for the accent and time-zone friction that comes with far-shore delivery.