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CustomerServ®, founded in 2006, is an outsourcing ecosystem, bringing three decades of data, expertise and a rigorous vetting process to match you with the most compatible call center outsourcing vendors.

Our team helped pioneer the call center outsourcing industry, revolutionizing how “success” is defined in a vendor relationship. In a crowded industry where companies struggle to find the right vendors, 90% of our vendor relationships are retained for 5+ years. We match correctly from the start, creating resilient outsourcing partnerships and eliminating the resource-intensive process of hiring and firing vendors over and over again.

With over $1.5 billion in outsourcing relationships created by CustomerServ®, companies of every size and level of sophistication from Fortune 50’s to start-ups rely on our knowledge base of carefully vetted outsourcers.



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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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