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CustomerServ®

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About

CustomerServ®, founded in 2006, is an outsourcing ecosystem, bringing three decades of data, expertise and a rigorous vetting process to match you with the most compatible call center outsourcing vendors.

Our team helped pioneer the call center outsourcing industry, revolutionizing how “success” is defined in a vendor relationship. In a crowded industry where companies struggle to find the right vendors, 90% of our vendor relationships are retained for 5+ years. We match correctly from the start, creating resilient outsourcing partnerships and eliminating the resource-intensive process of hiring and firing vendors over and over again.

With over $1.5 billion in outsourcing relationships created by CustomerServ®, companies of every size and level of sophistication from Fortune 50’s to start-ups rely on our knowledge base of carefully vetted outsourcers.

Headquarters

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Public or Private

Privately Held

Seats or staff

2-10

Revenue

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Industries

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Highlights

Domain Authority

39

Site traffic

546

OA ranking

-

Glassdoor rating

-

CrunchBase ranking

-

Details

Executive

Nick Jiwa, Founder & President

Year Founded

2006

Countries of fulfillment

-

Sectors

-

Contact information

1 855-449-2770

https://www.customerserv.com/

Social media

About CustomerServ®: Review and comparison

CustomerServ is a Business Process Outsourcing (BPO) provider headquartered in the United States. This firm brings companies in contact with the right call center organizations for your business.

This firm gets to know what makes your business tick, then conducts a rigorous research and vetting process of different call center firms. They do the work of finding vendors with the credentials you want. 

Founded in 2006, this firm has nearly two decades of industry experience working with startups and Fortune 100 companies. CustomerServ has approximately twenty employees and has reported revenues of USD five million

CustomerServ® Outsourcing

CustomerServ is a Texas-based BPO provider that offers curated vendor recommendations. This firm works with a talent pool of qualified vendors from around the globe to provide small and large companies with call center services that work for them. 

CustomerServ®’s BPO services and pricings

CustomerServ aims to find an outsourcing vendor that becomes your enterprise’s soulmate. This firm curates long-term business relationships that meet the needs of your company and your customers. 

According to this firm’s official website, some of the services they offer include: 

  • Navigating the overcrowded BPO industry
  • Discovering elite vendors
  • Onshore, nearshore, and offshore guidance
  • Pricing, performance, and contract analysis
  • Vendor management strategies
  • Due diligence audits 
  • Inbound and outbound call center services 
  • Chat and text support 
  • Email and social media monitoring 

CustomerServ’s pricing

CustomerServ does not charge any service fees for finding your preferred vendor. Fill out a contact form with some details about your company’s needs, such as budget expectations and if you are looking for long-term or short-term contracts. 

How CustomerServ® outshines its competition

CustomerServ is not a one-size-fits-all operation. This firm connects businesses with the right vendors that become long-standing relationships. CustomerServ offers personalized attention, prioritization, and reliable performance. 

Some of the other ways this firm outshines the competition is: 

  • 24/7 service 
  • Nine out of ten customers renew their contracts with their found vendors
  • No service fees 
  • Facilitated more than USD two billion in outsourcing contracts 
  • Decades of experience 
  • Profound industry know-how 
  • A global network of reliable vendors

Key executives

Nick Jiwa (Founder & President) 

Nick Jiwa founded CustomerServ in 2006 after decades of experience working at call centers. He has a Bachelor’s Degree in Business Administration. 

Soraia Hussain (Director of Operations and Finance)

Soraia Hussain has worked with this firm for over fourteen years as the director of operations and finances. She is responsible for the finances of this firm and holds a Bachelor of Science degree in Finance. 

Steve Kaay (Senior Consultant)

Steve Kaay is one of the newest team members, starting with this firm in 2021. He has over thirty years of experience with call center business management and extensive industry knowledge. 

CustomerServ® reviews and comparisons

This firm has worked with many satisfied clients from large corporations, including AT&T, Hilton, Gerber Life Insurance, and more. Read some of their past reviews and Case Studies on their official website. This firm has an A+ rating with the Better Business Bureau and a five-star rating on Google Reviews.  

CustomerServ®’s contact information

CustomerServ®’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 855-449-2770.

References

https://www.crunchbase.com/organization/customerserv

CustomerServ® news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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