Front Desk Helpers

Front Desk Helpers (FDH) is a US remote staffing and business process outsourcing company based in Old Bridge, New Jersey. Founded in 2015 and woman-owned, it supplies remote front-desk, back-office, customer support and IT staff to businesses, with a particular focus on US healthcare organisations.

The company says it can provide remote specialists in more than 200 roles. These include virtual receptionists and front-desk staff, virtual assistants, back-office and data entry assistants, bookkeepers handling payables and receivables, customer support and sales representatives, marketing assistants, and IT and technical support specialists. It also offers virtual office services.

Healthcare is a core market. Front Desk Helpers provides HIPAA-compliant patient support, scheduling, medical billing and medical coding. Other industry offerings include help desk, network monitoring and multilingual support for IT and managed service providers, lead follow-up and CRM support for real estate firms, and dispatch, data entry and order processing for logistics companies. It also works with clients in finance, government, travel, education and food services, as well as startups.

Staff are billed on a pay-per-hour basis with no upfront fees, and the company offers a seven-day risk-free period in which a placed specialist can be replaced. It says it draws on a pool of more than one million candidates and supports multilingual needs, including Spanish-speaking staff. Agents are supported with AI-enhanced tools for speed, accuracy and reporting.

According to its website, Front Desk Helpers fills 96% of client positions within 14 days, prices its services 10 to 20 percent below competitors and can reduce clients’ HR-related expenses by up to 65%. The company states that it is HIPAA and PCI DSS compliant.

Front Desk Helpers is suited to medical practices, clinics and other US small and mid-sized businesses that want remote reception, administrative or support staff on flexible hourly terms, particularly those that need a HIPAA-compliant provider or bilingual coverage.

Front Desk Helpers’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

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LinkedIn https://www.linkedin.com/company/frontdeskhelpers/

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