Over the years, the Business Process Outsourcing (BPO) industry in Europe has appeared to be attractive for businesses.
Many of the BPO companies in Europe have reached a more mature level and scalability that allows them to compete in the global economy.
Statista forecasted that the European Business Process Outsourcing (BPO) market is projected to grow by $99.47 billion this year, 2022. It is also foreseen to have an annual growth rate (CAGR) of 6.46% from 2022 -2027 leading to a market amount of $136.00 billion
Romania is among the countries in EU with an interesting and attractive BPO market. Being a part of the Central and Eastern Europe (CEE), this nation is an ideal location for nearshoring and offshoring services.
In this article, we have gathered the top 30 BPO companies in Romania. We have also provided a brief overview of the state of the BPO industry in the country.
Top BPO companies in Romania
- FSP Global
- NTT DATA Romania
- Transylvania Support center
- ELICOM call center
- SHE Information Technology
- Competence call center
- Outsourcing Advisor Romania
- Connections Romania
- Bitech Company
- Cosmos call center
- Comdata Romania
- Global Remote Services
- Pro Business Communication Services
Top global outsourcing lists
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An overview of the outsourcing sector of Romania
Romania is an ideal place and an excellent destination for outsourcing. Besides offering a relatively reduced services cost, it is also known for IT, finance, and accounting functions.
The Romanian BPO workforce also has a high language proficiency which is a competitive edge in the industry. It is considered to be among the most capable talent pool of multilingual professionals.
Aside from English, Romanians can speak other languages such as German, French, Spanish, Dutch, Italian, Portuguese, Hungarian, Slovak, Bulgarian, Czech, and Russian.
The Romanian BPO market has acquired significant growth over the recent years. According to a report published by CBA, the country’s outsourcing and support services has a current recorded estimate of 1.5 billion EUR .
Moreover, the BPO sector employs 125,000 call center workers and is expected to reach 220,000 by 2023. Most of its workforce came from big cities like Bucharest, Cluj, Sibiu, Brasov, and Timisoara.
Top BPO Companies in Romania
Here are the top 25 BPO companies in Romania:
Euroanswer is one of the leading BPO companies located in Romania that provides high-quality and tailored services. This BPO firm was founded in 2000 and is headquartered in Bucharest, Romania.
Part of the company’s offerings include – customer support, technical support, data entry, IT service managemen, software solutions, talent acquisition, and staffing.
FSP stands for Full-Service Provider. It provides call center outsourcing services, both inbound and outbound. It also offers a wide range of other BPO services.
FSP Global helps clients reduce management costs, gain flexibility, and it allows them to focus on their core business.
3. NTT DATA Romania
NTTA DATA Romania is a nearshore IT services company that provides development assistance and consultation for businesses across several industries. It also offers IT modernization and managed services.
This company supports businesses in banking & financial services, energy & utilities, automotive, manufacturing, retail & wholesale, public administrations, transportation, and logistics industries.
Reashore offers front and back-office outsourcing services that enable clients in the travel sector to lessen infrastructure costs and manpower.
Headquartered in Cluj Napoca, Romania, Reashore is committed to providing expertise, facilities, and other resources that help businesses maintain operations overseas.
TDCX claims to be the home of high-performing people. With more than 14,000 talents in 12 strategic locations, TDCX is recognized as a BPO company that provides excellent CX solutions.
TDCX services line include e-commerce, fintech, gaming, technology, home-sharing, travel, digital advertising, and social media streaming.
This consulting and IT outsourcing services company is headquartered in Cluj-Napoca, Romania. Founded in 2015, P4B provides IT outsourcing services, including software, mobile and web application development services.
Originally headquartered in Ireland, XTENSOS also expanded its operations to Cluj-Napoca, Romania. It is a multinational services company that offers “service-oriented solutions” to global organizations.
XTENSOS offered solutions are grouped into three categories – multilingual business support, business advisory and consulting, and learning & development.
Valoris is a BPO company with over ten years of experience and is located in Bucuresti, Romania.
Valoris caters to businesses around the world. It provides the best customer support in accordance with its client’s needs, language, and time schedules. Part of the company’s offerings include contact center, back-office, and SaaS solutions.
Aside from its headquarters in Romania, Albelissa also has its physical offices in other countries, including Germany, Italy, and India.
Albelissa’s offerings include BPO services such as IT, accounting, finance, engineering, and technical recruitment across various industries.
This outsourcing company is located in Cluj-Napoca, Romania. Transylvania Support center aims to provide customized services appropriate to each client.
Its services include business support functions and on-call support as well as online support. Its service lines are associated with various sectors such as business, engineering, economics, and law & legal sectors.
11. ELICOM call center
ELICOM is a call center services provider established in 1991 that is headquartered in Bucuresti, Romania. It ensures 24/7 service availability in contact center services, consumer services, and telemarketing services.
ELICOM call center claims to be a pioneer player in the telecommunication industry in Romania. Its main clients are large multinational companies across various industries both in Romania and overseas.
12. SHE Information Technology
SHE Information Technology is laser-focused on designing, developing, and implementing digitalization in a company’s applications, infrastructure, and services.
This IT services and consulting company has 30 years of experience and continues to play an integral role in the Romanian IT industry.
Competence Call Center SLR (CCC SLR) is a subsidiary of TELUS International along with CallPoint New Europe SLR. This BPO company is headquartered in Bucharest, Romania.
Established in 2007, CCC SLR is also one of the leading outsourcing companies that focuses on customer care. It has 18 locations in 8 countries with more than 6,000 talented professionals that cater to high-quality contact services.
14. Outsourcing Advisors
Outsourcing Advisors provides consultancy services for international investors that are interested in augmenting their outsourcing services in Romania.
The company claims to be the first Romanian portal exclusively for the Romanian outsourcing industry. Outsourcing Advisor offers training, coaching, and mentoring services to new businesses.
vivaCALL is another BPO company that specializes in B2B and B2C call center outsourcing services. It is commited to offering high-quality customer service, outbound B2B, inbound call handling services to its clients.
Established in 2005, Connections consists of a group of technology professionals that caters to organizations looking to digitize and grow their business. It helps companies from SMEs to big corporations in boosting their KPIs and in keeping up with the technological trends of the global market.
In 2016, Connections began its overseas expansion in Germany, Austria, Netherlands, Bulgaria, and Serbia.
Bitech Company is a member of BiTre Italia Srl group and it is headquartered in Bucuresti, Romania. It offers BPO outsourcing solutions, specifically on back office and contact center services.
18. Cosmos Call Center
Cosmos Call Center has ten years of experience providing omnichannel customer services. Part of the company’s offerings include contact center services, lead generation, digital marketing, and other business processes. Cosmos Call Center also provides 24/7 customer services.
Conectys was established in 2004. It specializes in customer service (CX), content moderation, and back-office automation.
Conectys offers its services to companies in the fintech, gaming, social media, retail & ecommerce, healthcare & pharmaceutical, and travel & hospitality industries
Comdata Romania has been operating since 1987 and continues to help clients maximize their customer value. It is is an outsourcing company that provides a range of innovative solutions in BPO and CRM. Comdata currently has over 50,000 employees across 22 countries.
Global Remote Services (GRS) is one of the pioneers and leading independent BPO firms in Romania, with over 15 years of experience in the industry.
It provides tailored outsourcnig solutions in services like customer care, technical help desk, and media back-office support. GRS continues to provide 24/7 multi-lingual and multi-channel inbound and outbound contact center and back-office services across Europe.
Callensys is a start-up call center outsourcing company with English and Romanian-speaking teams. It focuses on delivering top-notch inbound and outbound, social media customer service back-office support functions.
AktivCalls is another call center services provider located in Bucharest, Romania. Part of the company’s offerings are inbound and outbound campaigns, software solutions, and back office outsourcing services.
Founded in 2005, Pro Business Communication Services commits to providing high-quality outsourcing services to European clients. Most of its global clients are from Germany, Italy, Switzerland, Belgium, and Austria. Pro Business Communication Services featured offerings are data entry, contact center services, and other outsourcing functions.
This IT consulting and services company is a perfect partner in Digital Health Intelligence (DHI). Atracore’s main offices can be found in Belgium and France, and it also has its newly opened nearshore development and support office in Cluj-Napoca, Romania.