The COVID-19 pandemic has indeed heavily impacted all nations and every industry sector across the globe. It had caused a major disruption in the global economy, people’s livelihood, and the health systems.
Businesses were forced to immediately adapt to remote work. More so, alter various operational conditions to be able to manage the effects of the pandemic. Companies of all types and sizes struggle to maintain their financial stability as the world continues to battle its effects.
The global market competition, however, has remained cutthroat even in this kind of global crisis. Companies were able to keep their businesses afloat by outsourcing parts of their daily operation and focusing more on revenue generation.
On top of that, it has become easier for foreign organizations to acquire outsourcing providers that are just within their neighboring countries.
Besides the Philippines, more and more countries around the world have been emerging as new outsourcing hotspots over the recent years. Uruguay, a tiny country in South America, is also making its name in the outsourcing realm.
Find out why this small country is now considered an attractive outsourcing destination as you read along with this article. Plus, get to know the top twenty BPO companies that businesses can partner with in Uruguay.
Top 20 BPO companies in Uruguay
- Metrocall Contact Center
- Recauda Uruguay
- Xtendo Group I BPO
- Synapsis Smart Outsourcing
- Mazars en Uruguay
- Accesa Contact Center
- AUREN Uruguay
- CNT Uruguay
- Estudio RA
- Perez Alfaro & Asociados
- Hughes & Hughes
- Zona Center
- Bullseye S.R.L
- Telecom Networks Contact Center
- ST Consultores
- Lazos Contact Center
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Uruguay: A small country en route to becoming an outsourcing powerhouse
Uruguay may not be most business leaders’ first choice in terms of contracting out parts of their daily business operations. However, over the last few years, this tiny country has proven to be an excellent market for high-quality outsourcing services.
Uruguay has a robust internet infrastructure, which explains why it has one of the fastest internet downloading speeds in all Latin American countries.
Uruguay houses many shared service centers and is continuously attracting more foreign investors for many reasons:
- The country has 12 free-trade zones with no required VAT, property, transit, or net income taxes.
- The continuous growth of Uruguay’s outsourcing industry was also propelled by its surrounding markets’ unstable economy and regulations.
- Since 2002, Uruguay has established various economic reforms to liberalize its economy. It was when Argentina introduced a series of stricter restrictions on corporate companies. As a result, these businesses have moved their operations to their neighboring country, Uruguay.
- The English language is used as a medium of instruction from middle schools to Universities.
- A large portion of the population in Uruguay can speak three languages – English, Spanish, and Portuguese languages.
Uruguay’s labor force is a little pricey compared to other Latin American countries. However, the country is boasting well-educated and multilingual workers that can surely deliver high-quality work to foreign companies.
The Uruguay government also offers various benefits for corporate companies as restitution for the cost of local wages. Its government provides several incentives and tax exemptions even in areas outside its free-trade zone.
Besides shared services, Uruguay is also becoming popular in terms of Knowledge Process Outsourcing (KPO) and Legal Process Outsourcing (LPO). The country is capitalizing on its professional expertise, specifically on lawyers and accountants, to deliver legal services to foreign companies.
On top of that, Uruguay is also a budding nearshoring destination in terms of software development outsourcing.
Top 20 BPO companies in Uruguay
Metrocall is a contact center provider that was founded in 2009 and is located in Montevideo. Its offered services include customer service, selling products and services, automated solutions, back office, and collections management.
Recauda Uruguay is another contact center outsourcing company that is based in Montevideo. Its service lines include business consulting, voice and non-voice services, and back office.
Racauda Uruguay offers a range of contact center functions like customer service, collections, data verification, and telemarketing.
Xtendo Group provides BPO solutions and IT-related services to various types of industries locally and internationally.
This BPO company that is headquartered in Montevideo has the following service lines – HR services, cloud consulting and SI, non-voice, and back-office services.
Synapsis Smart Outsourcing is an all-around BPO company that can also be found in Montevideo. Backed by over eighteen years of industry experience, this outsourcing provider has a record of a 95% satisfaction rate from clients throughout the years.
Its featured outsourcing services include tech support, lead and revenue generation, contact center services, and back-office solutions.
Mazars en Uruguay is known for its finance and accounting outsourcing services. This outsourcing company has been providing professional accounting services to both its local and international clients for over ten years.
Examples of its offered services are contractual and legal audit, tax audit, tax procedure, compensation administration, consolidation, and reporting. It also offers human resources outsourcing services.
Accesa is an outsourcing company that is a part of the Antel Group, providing contact center services in Uruguay and Latin America. Its offered solutions are centered around data analysis, customer experience, and collaborator experience.
AUREN Uruguay claims to be a leader in providing professional services such as business consulting, audit, accounting, and corporate finance.
AUREN has its presence in eleven countries, with over fifty-nine office locations across the globe.
8. CNT Uruguay
CNT Uruguay is popularly known as a leader in sales and telemarketing. Among its service lines include HR services, non-voice services, back-office services. CNT Uruguay also provides business consultation and training services to both its local and multinational clients.
9. Estudio RA
Estudio RA is another outsourcing firm that is based in Montevideo. It offers tailored solutions for customer support services, telephonic sales, and asset recovery services.
It prides itself on utilizing modern software applications and programs to deliver superb satisfaction to its clients and their end-users.
Perez Alfaro & Asociados has been providing professional accounting services to various clients since its inception in 1979. Besides finance and accounting processes, its service lines also include HR services and business consulting services.
11. Hughes & Hughes
Hughes & Hughes specializes in legal services for different types of industries. It is backed by over one hundred twenty years of industry experience. This outsourcing provider is also known as one of the most respected and reputable law firms in the region.
Among its specializations include labor law and employment, intellectual property, sports law, taxation, and real estate.
12. Zona Center
Zona Center is also among the many contact center outsourcing firms that are headquartered in Montevideo. It provides tailored solutions for various functions like customer service, digital campaigns, telephonic sales, database management, and market study.
As written on its website, nerv is composed of “specialists in automated customer service using virtual assistants.” Its service lines are focused on Artificial Intelligence (AI), non-voice services, back-office services, and business consulting.
14. Bullseye S.R.L
Bullseye S.R.L. is a software development outsourcing provider that is also based in Montevideo. Over the last few years, this IT outsourcing firm has supported the growth and expansion of the Uruguayan Electronic Government.
It is the company behind e-Government, e-Learning, and e-Health applications. These are for various government agencies, educational institutions, and healthcare centers.
Redbridge provides a plethora of BPO services to different types of industries around the world. It also has its global presence with physical offices in Miami, Puerto Rico, Guatemala, Costa Rica, and Uruguay.
Hemiston is a boutique consulting firm that was founded in the year 2007. It specializes in strategic competitive solutions and operational competitive solutions related to supply chain and logistics.
Telecom Networks as its name implies is a contact center outsourcing company with a wide range of multilingual services. Its multilingual operators can cater to French, English, Spanish, and Portuguese markets.
It has its headquarters in Florida, Paraguay, Dominican Republic, and of course, Uruguay.
Management provides consulting, CSR, and HR outsourcing services to both local and international companies. It specializes in strategic planning, organizational processes, changes, and human capital development.
19. ST Consultores
ST Consultores is another BPO firm that offers outsourcing services to companies in different sectors. It is also popularly known for its IT-related services like software development and business process management services.
Lazos Contact Center is an outsourcing provider that is also headquartered in Montevideo. Its featured offerings include quality management, chat center, data center, network management, message center, and call center services.
It also has IT functions particularly web development, web positioning, Google My Business, and analytics, including Google Search Console.
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