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Top 20 BPO companies worldwid

As digitization continues to take place, businesses look for ways to take advantage of new technologies while also reducing costs and increasing efficiency.

By outsourcing business functions to a third-party provider, companies can focus on their core competencies and get the job done at a lower cost. 

This industry is skyrocketing. According to Grand View Research, the global BPO market is valued at $249.9 billion and is expected to grow at a rate of 9.1% until 2030.

Renowned publications like Forbes regard this practice as beneficial to businesses, no matter their size. These are strong evidence as to why the industry continues to thrive today. 

In this article, we look at the top BPO companies worldwide that are changing how businesses operate today.

Why your business needs to work with a BPO provider

Outsourcing has been a growing trend among businesses of different sizes. A business should work with BPOs that offer specific services for their industry.

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With the right team, a BPO with a skilled and diverse workforce may help your business save money on overhead costs and increase productivity. The following benefits motivate companies to opt for this strategy.

Increased productivity 

Outsourcing will drive efficiency of each task and open the door to sales and revenue growth without having to staff full-time employees. This saves companies from rising employment costs and consumers from price markups. 

Scalability

For startups, mistakes can hinder business growth. Working with BPOs staffed with experienced professionals allows companies to avoid making rookie mistakes, especially during its growth phase. It also lets businesses make the most of limited resources.

Flexibility

Outsourcing providers offer a broad range of work arrangements and outsourcing pricing models that help businesses only when needed. Businesses can opt for hourly or project-based help and other options to help meet objectives fast. 

Top Global Outsourcing Lists

Outsourcing is a viable and cost-effective way to expand your business. The Outsource Accelerator directory has been the first stop for thousands of companies looking for outsourcing solutions online. We help our users browse through over 3,000 BPO service providers who cater to small businesses and large corporations alike. 

In this list, you’ll see a lot of contenders stemming from all around the globe. But if you’re looking to work with a local company, see some of the country-specific roundups we have below: 

Top 20 BPO companies worldwide

Are you looking for a top BPO company to grow with? This fast-growing industry has a competitive list of providers that you can choose from. Leaders in this industry shine because of their skills, experience, and innovation which lessens the load on their customer’s plates.

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See the leaders of business process outsourcing.

  1. Accenture
  2. Teleperformance 
  3. Concentrix
  4. Wipro
  5. Capgemini
  6. Cognizant 
  7. HCL Technologies 
  8. Infosys
  9. CGI
  10. Tech Mahindra
  11. Indra
  12. Hexaware
  13. CSG Bound Communication
  14. Datamatics
  15. TTEC
  16. Genpact
  17. EXL Service
  18. TDCX
  19. Capita
  20. TaskUs

1. Accenture

Accenture is a global professional services company based in Dublin, Ireland. Its huge presence at the forefront of the industry helps it secure a spot in this list of top BPO companies worldwide.  

The company offers services for various industries, from infrastructure to business strategy. Recognized by different publications and organizations worldwide, it is known for its digital, cloud, and security services. It operates in over 120 countries.

2. Teleperformance

Teleperformance is an omnichannel company that serves over 88 countries and different markets. The Paris-based company offers services ranging from customer acquisition management to customer care.  Its client base includes Samsung and Grubhub.

Teleperformance has been recognized by award-giving bodies like Fortune and Great Place To Work.

3. Concentrix

A subsidiary of SYNNEX Corporation, Concentrix provides customer engagement and business performance solutions through customer engagement and revenue growth services. The company is best known for its customer experience solutions.

Concentrix is based in Newark, California, and provides services to more than 40 countries. 

4. Wipro

Wipro is a leading global information technology, consulting, and business process outsourcing company.

This India-based firm is known for its IT services and solutions focused on helping clients with enterprise applications and business intelligence. 

5. Capgemini

Capgemini is a Paris-based company with a strong focus on data and cloud services. Its business process, known as the Frictionless Enterprise, integrates AI-augmented operations to help businesses grow.

Their services apply to supply chain, customer, finance, and people solutions.

6. Cognizant 

Headquartered in Teaneck, New Jersey, Cognizant provides various business process services, including IT, consulting, and cloud solutions.

Their mission is to enable businesses to adopt operating models that drive performance and customer satisfaction. Its customer base includes the top pharma, finance, telco, and healthcare companies. 

7. HCL Technologies 

HCLTech, a leading multinational technology company with offices in 54+ countries, offers different technology services and products to help businesses progress.

This includes finance and accounting, digital and content, and Software as a Service, among others. 

8. Infosys

Infosys Limited is an Indian multinational company with business consulting, information technology, and outsourcing services. Its services range from blockchain, automation, sourcing, and procurement.

Backed by 20 years of experience, it serves customers in 35 locations worldwide. 

9. CGI

CGI is an IT services and consulting company based in Montreal, Quebec. It is powered by over 30 years of experience and operates with automated workflows to improve user experience and processing time.

10. Tech Mahindra

Tech Mahindra is an India-based multinational information technology services and consulting company. As part of the Mahindra Group, this IT powehouse has over 146,000 employees across 90 countries.

11. Indra

Indra is an IT company and Business Process Outsourcing (BPO) services provider offering business and strategy consultancy headquartered in Madrid, Spain. The organization has been offering ethical and transparent intelligence services since 1993.

Indra has “a local presence in 46 countries and business operations in over 140 countries,” with over 45,000 employees. The company’s reported revenue is over three billion euros (more than 300 billion dollars), and Indra has spent over 265 million euros (over 300 million dollars) on R&D.

12. Hexaware

Hexaware helps companies transform and embrace the digital era of businesses through a combination of human innovation and technology.

The company was founded in 1990 and has since grown to become a global company with more than 5,000 employees worldwide. The firm started its operations in India and gradually expanded into its current global presence.

13. CSG Bound Communication

CSG is a recognized world leader in  the field of customer engagement. The firm provides revolutionary market resources and support – providing steady dedication amid constant technological advancements. 

14. Datamatics

Datamatics specializes in digital technologies, operations, and experiences.

This company empowers multinational firms by enhancing their productivity, elevating customer experiences, and sharpening their competitive edge.

Datamatics’ main headquarters is in Mumbai, but it operates globally, with a footprint spanning across America, Australia, Asia, and Europe.

This firm has a comprehensive portfolio that encompasses three key pillars—digital technologies, digital operations, and digital experiences.

15. TTEC

For over 40 years, TTEC (formerly TeleTech) has combined service design, strategic consulting, technology platforms, and operations excellence to deliver experiences that captivate customers and greatly improve the bottom line. It aims to help companies make their customers happy. 

16. Genpact

Genpact is a global professional services firm that operates in three principal lines of business: Consulting, Digital, and BPO. Its services include customer care, supply chain management, and accounting.

Founded in 1997, Genpact has grown to over 10,000 employees and has developed its own innovative artificial intelligence-based platform, Genpact Cora.

17. EXL Service

EXL Service is a global analytics and digital solutions company. The New York-based BPO provider offers services to a range of industries, from banking to media. Its leading data and analytics services have been recognized by several award-giving bodies. 

18. TDCX

Singapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and to protect their online communities.

TDCX aids clients in reaching customer experience goals through technology, human intelligence, and global presence. It caters to fintech, gaming, tech, travel, hospitality, digital ads, social media, streaming, and e-commerce sectors.

19. Capita

Capita is a long-term business outsourcing company established in 1984. Its goal is to facilitate the connection between businesses, customers, governments, and citizens.

This firm provides unique consulting, digital, and software solutions that enable customers to focus on what they do best to achieve more remarkable results.

20. TaskUs

TaskUs is a Business Process Outsourcing company unlike any other. TaskUs is an intelligent collective with expertise in a wide array of technology and data usages to meet the needs of your company.

Ever since its founding in 2008, TaskUs has been responsible for protecting the interests of business partners like Stitch Fix, AMC Networks, Balsam Brands, SpareFoot, and more.

From new startups to giant companies, TaskUs can support long-term success through innovation.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

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