Top 25 BPO companies in Pakistan
- BITLogix
- Jaffer Business Systems
- Ovex Technologies
- Technupur
- OutsourceTel
- Servixer
- iTribe Solutions
- Converge Digital Solutions
- HumanTekArt
- Flexhive
- 24/7 Call BPO
- Ropstam Solutions
- theBPO
- Atlantis BPO Solutions
- ScaleMill
- Premier BPO
- HiredSupport
- TELOS
- Cenit, Inc
- Touchstone Communications
- Apex Global
- ePlanet Communications
- Tribe Consulting
- Digitech Outsourcing Solution
- Sybrid Private Limited
Business Process Outsourcing (BPO) refers to service outsourcing in which a company or organization subcontracts non-core functions.
These can include payroll processing, taxes compliance and debt collection to another company. Companies outsource these functions to outsourcing firms.
Outsourcing has been cited as one of the sectors that a growing technological hub like Pakistan can take advantage of.
In terms of financial viability, the country is considered equal to major outsourcing hubs in the same region, like India, China, and the Philippines.
Pakistan, in recent years, has experienced quite a boom in its IT sector, with many startups and young ventures producing qualified talent. The government is helping companies to promote IT exports and business process outsourcing at an international level.
Pakistan’s BPO industry
The BPO industry in Pakistan has grown rapidly over the years, with more than 200 call centers operating nationwide. The sector provides employment opportunities to thousands of people.
Pakistan has an abundance of skilled human resources, making it an attractive destination for outsourcing. Many multinational corporations have also outsourced their IT functions and back-office operations to Pakistan because of its low cost and skilled workforce.
Until recently, the BPO industry in Pakistan had been stunted and almost entirely withered away. The impediment was mainly due to poor infrastructure, inadequate human resources, a regressive tax regime, and deteriorating security.
Today, the country is seen as a rising outsourcing hub with a lucrative IT sector.
Top global outsourcing lists
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Explore our outsourcing directory now. You may also check out our Top BPO Outsourcing lists per country here:
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Top 25 BPO companies in Pakistan
Outsourcing business functions to a country like Pakistan allows companies to place more focus on core strategies and direction. As a rising outsourcing destination, there is a multitude of accomplished BPO firms to select from.
Below we have outlined 25 of the top BPO companies in Pakistan:
1. BITLogix
With over a decade of delivering digital excellence, BITLogix is one of the best software companies in Pakistan. Founded in 2008, the company began as a provider of software products to the healthcare industry.
It is currently a global tech partner, contributing to diverse industry verticals in tech architecture, emerging technologies, team augmentation, and holistic tech-oriented consultation.
BITLogix has partnered with more than 150 clients across the world to deliver solutions that transform digital strategies into successful executions.
2. Jaffer Business Systems
Jaffer Business Systems (JBS) works to solve business challenges by providing integrated IT solutions.
It is one of the most reputable outsourcing companies in Pakistan, promoting a culture of excellence and innovation. The IT companies they’ve partnered with include HP, Huawei, Microsoft, VMware, and Digital Guardian.
JBS various tech solutions aim to improve business processes continuously, all while providing customer satisfaction from an excellent and motivated team.
3. Ovex Technologies
Ovex Technologies’ outsourcing solutions are designed to meet your unique project needs. Whether its customer services, accounting and finance functions, or IT management, Ovex has it covered.
Ovex brings over 13 years of experience in leveraging technology and human expertise to take care of business processing needs. Its trained workforce is ready to deliver exceptional services using leading technology to meet project objectives.
4. Technupur
Technupur was founded in 2018 by a team of professionals with international experience in sales, marketing, IT, and operational roles.
The company’s foundation lies in the principle that its clients are their partners, which drives the organization to focus on continuous process and product improvement.
Technupur creates tailored outsourcing solutions per their clients’ needs and requirements, believing there is no one-size-fits-all fix.
It is one of Pakistan’s leading emerging companies providing high-quality services at cost-effective prices and deploying innovations to the competitive market.
5. Outsource Tel
Outsource Tel provides companies worldwide with human resource solutions. It also offers a 24/7 global helpdesk and three fully integrated state-of-the-art facilities staffed by experienced professionals.
This BPO company has more than a decade of international experience in Logistics, Dispatching, Transport, Real Estate, and the Hotels and Reservation sector.
Outsource Tel has a good perspective on the evolving, technological global enterprise, adhering to high standards that its clients can depend on.
6. Servixer
Servixer is a diverse, rapidly-growing business services provider that helps companies achieve maximum efficiency and productivity. It aims to be a place with all kinds of business solutions, utilizing smart, innovative, and accurate services.
According to the firm, business process outsourcing is not just a job but a passion. It exercises its core value to the fullest by marketing its clients’ brands to the fullest.
With diverse and affordable solutions to your needs, Servixer places quality as a top priority.
7. iTribe Solutions
iTribe Solutions was founded in 2014. It is a B2B sales research company focusing on on-demand prospect list development, lead generation, and other end-to-end marketing services to its clients worldwide.
This BPO firm’s teams of data scientists, expert researchers, and web crawlers bring years of experience working with leading sales technology and tools.
iTribe believes a business is only as good as those working within it, and selecting the best talents matters to go the extra mile for success. They know marketing data performs differently for every company, and customizing solutions ensures maximum efficiency.
8. Converge Digital Solutions
Converge Digital Solutions boosts the competitive pace of its clients by transforming their ideas into highly functional products and services. It is staffed by a team of experts that serve in different sectors, now coming together to build one platform.
Converge Digital Solutions aims to synchronize every business with updated technologies. This will enable them to reduce their overhead costs and increase productivity through automation and outsourcing.
9. HumanTek
Grow your business globally with HumanTek software solutions. It recognizes the growing need for businesses to be offered online, equipping clients with high-quality services particularly revolving around IT consultation.
HumanTek’s widespread stream of content is utilized on a daily basis. While it focuses on IT software, it also offers outsourcing development and media marketing services.
This software outsourcing provider welcomes innovation and incorporates ideas with finesse into custom designs.
10. Flexhive
Flexhive is an Australian based outsourcing provider and is a part of Hudson which is the largest recruitment group in the APAC region. Flexhive places thousands of candidates with different companies and governments across ANZ and is known for providing only the top 5% remote talent.
11. 24/7 Call BPO
24/7 Call BPO guarantees that it has the expertise needed to professionally service its clients’ needs. It performs services with the highest standards of professional and ethical competence and integrity, ensuring client satisfaction.
Whether the customer relation goals are quantifying sales leads, market research, or responding to inquiries, it will have a team of specialists ready.
24/7 Call BPO provides specific training for employees depending on their teams and tasks. Its customer support specialists aim to consistently provide excellent service in a timely and cost-effective manner.
12. Ropstam Solutions
Ropstam Solutions is your one-stop BPO for websites, mobile apps, and custom software.
It consists of teams of highly skilled web developers, mobile app developers, content creators, social media managers, and proficient executives. Even if your company just needs outsourcing consultation, they can provide it expertly.
Ropstam continues to be an innovative company that brings ideas to life. Experience and expertise have led to it becoming one of the best web development companies, operating in different countries and helping businesses stand out across the globe.
13. theBPO
theBPO offers customized solutions designed specifically for its clients’ business needs, considering their nature, size, and requirements. It has a team of diversified professionals with in-depth technical knowledge and experience.
It services small and large companies, from those seeking cost optimization to those in the start-up phase and facing capacity management issues.
theBPO recognized outsourcing as a developing key trend that is helping businesses achieve desired agility and competence.
14. Atlantis BPO Solutions
Atlantis BPO Solutions transforms BPO services into an end-to-end solution delivery process. Its revolutionary working style has helped clients achieve their business goals within an efficient time period.
It is not constrained by the traditional routines of BPO, instead it goes above and beyond its capabilities to cover all business needs.
Atlantis BPO aims to become the market leader in the BPO industry. It is driven by its team’s hard work and passion, empowering people over processes and investing maximum effort and time.
15. ScaleMill
ScaleMill is a B2B sales and lead generation company that gives partners a complete inside sales experience, including outbound prospecting, appointment setting, and client acquisition. Its team of professionals has all the bases covered on innovative solutions.
ScaleMill has decades of experience in mastering the art of sales and lead generation. It is focused on building a connection between the customers and the companies, identifying pain points, and presenting their product as a solution to needs.
16. Premier BPO
Premier BPO was founded in 2003. It delivers end-to-end business process outsourcing solutions to generate higher profits, reduce overall costs, and enhance customer satisfaction. It aims to create synergy between technology and customer needs.
Premier BPO seamlessly integrates tailored services with its clients’ existing processes, essentially becoming an extension of the business. It focuses its customer excellence through specialized teams, being inspired to transcend business horizons.
17. HiredSupport
Since 2010, HiredSupport has been a pioneer in the outsourcing industry, working with global companies to improve their customer support channels.
Many startups and digital businesses choose this BPO firm to handle customer services 24 hours a day. Over a hundred businesses and startups trust HiredSupport as their outsourcing support service provider.
Outsource your customer support and hire live chat and voice agents through HiredSupport. It covers and works with all major support channels, helping businesses with all back-end processes.
18. TELOS
TELOS was formed to solve an internal business problem. It has worked as a call center support provider for four years in different industries. Its primary objective is to provide solutions encompassing the full suite of BPO services.
TELOS provides quality BPO solutions to companies all around the world. It has developed a strong, experienced team equipped with a solid methodology for its BPO services. Taking care of business processes allows you to focus on your company’s direction.
19. Cenit, Inc
Cenit, Inc has consistently delivered business value with its IT and BPO services from quality support and technical team. Formed in 2014, today, it boasts a strong staff of IT engineers and customer support specialists that thrive on solving your business needs.
Cenit, Inc strives to grow with its partner companies, ensuring happy customers and better revenue. It offers expertise in vertical solutions that allow your business to streamline workflow and increase productivity.
20. Touchstone Communications
Touchstone Communications has provided contact and call center solutions to growing companies for 20 years.
Its reach is so widespread that virtually every call center in Pakistan today owes leadership training to Touchstone. Today it operates five major facilities worldwide to drive innovation, efficiency, and scalability.
Touchstone Communications connects people with the data, technologies, and processes to accelerate and improve lives. Working with industry-leading companies, it delivers an extraordinary customer experience with each “touchpoint.”
21. Apex Global
Apex Global, since being founded in 2018, has had a mission to redefine the BPO industry with creative and customized strategies for customer service management. It provides specific solutions designed to meet even the most particular requirements.
Apex Global strongly focuses on SEO and call center services for their outsourcing. It covers every step of the customer acquisition process and has received accolades for converting prospects into high-quality leads for their clients.
22. ePlanet Communications
ePlanet Communications is a business process outsourcing provider with a wide array of outsourcing solutions and services under one roof. It focuses on each vertical solution, providing clients with access to a professional workforce, industry expertise, quality, and productivity.
ePlanet Communications has over a decade of experience in bringing simplified end-to-end services with efficiency and measurable results. Its multi-channel solutions help increase brand recognition for its clients and increase customer lifetime value for their business.
23. Tribe Consulting
Tribe Consulting was established in 2014. It is one of the largest service providers in Pakistan’s business process outsourcing and business process management industry.
It has an exceptional customer satisfaction record, highly-trained staff, and state-of-the-art technical infrastructure and operational platforms.
Tribe Consulting has been one of the fastest-growing providers for outsourced contact solutions. It aims to achieve an optimal balance between customer satisfaction, cost reduction, and revenue growth, while tailoring specifically to its client’s needs.
24. Digitech Outsourcing Solution
Digitech Outsourcing Solution was founded in 2010. It helps businesses grow exponentially through managing customer service. Its multi-channel outsourcing solutions include live chat, virtual assistant, email, and phone support.
As a top BPO call center service provider, it equips your business with competent teams. Digitech Outsourcing Solution has a prime mission of delivering BPO services all over the world, easing administrative hassle and increasing their clients’ profitability.
It has over 200 clients worldwide and over a hundred agents at its disposal, producing reliable results 100% of the time.
25. Sybrid Private Limited
Sybrid Private Limited stands among the top BPO companies. It recognizes that specialization is a major focus of major organizations, so it provides efforts for critical but non-core aspects of the business.
Today it offers highly effective BPO services that are both inbound and outbound. With a capable team of professionals at its disposal, Sybrid aids your company in achieving considerable cost falloff and tangible superiority.
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