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CSG Inbound Communication

4.2/5 • Glassdoor rating




Public or Private


Seats or staff



$1 bil. - $5 bil.





Vaishali Malhotra, Senior Manager Global Talent Acquisition

Year Founded


Countries of fulfillment




Contact information

1 303 200 2000


About CSG Inbound Communication: Review and comparison

CSG is a recognized leader in providing revolutionary market resources and supports providing steady dedication amid constant technological advancements. Headquartered in Greenwood Village, CO., CSG has partnered with some of the most well-known brands in the world.

Recognized as a world leader in the field of customer engagement, CSG provides an impressive insight into customer and brand loyalty, allowing for fast recognition and adaptability to trends, resulting in higher sales.


Due to the recent acquisition of Tango Telecom, CSG is now poised to link voice/data and messaging services across both 4G and 5G networks. The CSG 5G charging stations provide an innovative, safe solution for service providers with minimal risk.

CSG Inbound Communication Outsourcing

CSG is proud of its track record in customer engagement and is pleased to offer platforms that support SMS, MMS, and mobile push notifications. CSG also provides interactive messaging that allows you to contact your customers quickly in an emergency or a service outage. 

CSG is a proud recipient of the Telecom Review Excellence Award for 2021 and the Frost and Sullivan Product Leadership Award for Innovativative Technology. CSG is also the winner of the 2020 Global 5G Monetization New Product Innovation Award.

CSG is pleased with its industry association with Global Settlement Carrier Group, ETSI-NFV Industry Standards Group, and PACE’s non-profit trade association.

CSG Inbound Communication’s BPO services and pricings

CSG is an innovative industry leader that provides the following services:

  • Unified customer engagement solutions
  • Streamline revenue and customer management
  • In-depth Customer Analytics
  • Digital Monetization
  • Wireless Monetization

CSG has had incredible success working with some of the most recognized brands globally and can assist with digital and video services, billing and activation, and wholesale management. 

CSG’s pricing

CSG’s pricing will depend on the specific needs and requirements of the client and are in line with industry standards. 

How CSG Inbound Communication outshines its competition

With a long track record of nearly 40 years in the industry, CSG prides itself on its award-winning past and can deliver incredible results, according to their website by:

  • Seeing opportunities where others see obstacles
  • Nurturing a community of problem solvers
  • Untangling complexity and helping businesses thrive
  • Competing to win

On its website, CSG makes CSG Insights available to providers. CSG Insights “is a collection of viewpoints and inspiration for service providers competing in the digital world.”

Key executives

Brian Shepherd (President and CEO)

Brain Shepherd has 20 years of experience in the cable and communications industries. Before becoming CEO, Brian Shepherd served as Executive Vice-President and Group President of CSG. Shepherd graduated magna cum laude from Wabash College with a B.A. in Economics.

Hai Tran (Chief Financial Officer)

Hai Tran is the Chief Financial Officer for CSG. Tran has 30 years of financial and operational experience. Tran has a B.A. in Electrical Engineering from the University of Virginia and an M.B.A. from the University of Richmond.

Ken Kennedy (Chief Operating Officer and Head of Revenue Management & Digital Monetization)

Ken Kennedy holds a B.B.A. in Management Information Systems from the University of Notre Dame.

CSG Inbound Communication reviews and comparisons

CSG is a recognized leader in providing revolutionary market resources. While no reviews of CSG are currently available, we would suggest comparing the company with other mid-size firms in Greenwood Village, CO.

CSG Inbound Communication’s contact information

CSG Inbound Communication’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:


CSG Inbound Communication news, podcast & articles

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CSG Inbound Communication videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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