ISTA Solutions

Verified profile

ISTA Solutions is a BPO provider headquartered in United States.

3.4/5 · Glassdoor
OA500 Top 500, 2026 Source Partner
Company at a glance
Employee range
501-1000
Estimated headcount
Annual revenue
$100 mil. - $250 mil.
Company listing
Delivery countries
3
Tracked locations
Executive profiles
18+
Updated 23 Oct 2026
News items tracked
1+
Updated 23 Oct 2026

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Overview

ISTA is an outsourcing and call center specializing in servicing the healthcare industry with back office and customer service related tasks. It is recorded in Howell and founded in 2015, with service lines including Healthcare Services; Legal Process Outsourcing; Finance & Accounting; HR & Recruitment; Voice - Inbound; Voice - Outbound.

ISTA has production sites in the Philippines and South Africa, and the platform records 1,500 employees and delivery locations in the Philippines, South Africa and the United States. Recent postings include healthcare customer service and medical billing roles in Makati and Mandaluyong and remote US-healthcare roles in South Africa.

The platform counts 81 active job postings and 13 open jobs, with hiring velocity rated High. Its only recent news item is employee count and headcount data for 2026.

Debbie Weinfeld is CEO of ISTA Solutions. The platform lists both Debbie Weinfeld and Michael Soko as Chief Executive Officer, alongside Louie Weinrib as VP of Client Services and Nicole Barrish as Director of Operations.

ISTA Solutions is recorded as Private, and the platform holds no sourced revenue figure. Its recorded verticals are Healthcare & Life Sciences; Legal.

Headquarters
4547 Route 9N, 07731, Howell , NJ
Ownership
Private
Industries
Healthcare & Life Sciences, Legal

Details

Year founded
2015
Countries of fulfillment
Philippines, South Africa, United States
Sectors
Customer Support - Email, E-commerce Support, Finance & Accounting, HR & Recruitment, Healthcare Services, Legal Process Outsourcing, Voice - Inbound, Voice - Outbound

Company data

Services & delivery

What they do

  • Customer Support - Email
  • E-commerce Support
  • Finance & Accounting
  • HR & Recruitment
  • Healthcare Services
  • Legal Process Outsourcing
  • Voice - Inbound
  • Voice - Outbound

Industries served

  • Healthcare & Life Sciences
  • Legal
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Workforce & hiring

Workforce composition

Rounded mix

Share of associated member profiles

Approximate distribution, rounded to 5 percentage points.

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Skills in the workforce

Selected skills
  • Communication
  • Customer Service
  • Microsoft Office
  • Microsoft Excel
  • Analytical Skills

Skills listed by people associated with ISTA Solutions.

Selected self-reported skills.

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Hiring locations

Selected examples
  • MandaluyongPhilippines
  • MakatiPhilippines

Selected hiring locations. Vacancies may have closed.

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Scale & company milestones

Annual revenue

$100 mil. - $250 mil.

Company listing

Leadership & connections

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Executive contacts

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About ISTA Solutions: Review and comparison

ISTA Solutions is a full-service BPO staffing provider that offers the flexibility of offshore support with the familiarity of an on-site team. It works closely with clients, delivering tailored offshoring solutions designed to drive long-term success and sustainable growth.

ISTA Solutions is part of the Towne Group, a U.S.-based family of companies rooted in healthcare services since 1991. This company was established in 2008 to expand the group’s legacy into broader Business Process Outsourcing.

ISTA Solutions remains a privately held company backed by the strength and stability of its parent organization. 

More than a vendor, ISTA serves as a true remote operations partner. Clients benefit from a dedicated team that is fully invested in their success, providing strategic guidance, responsive collaboration, and dependable execution.

While healthcare remains a core specialty, with clients including staffing agencies, medical billing companies, clinics, DME providers, and labs, ISTA Solutions also supports diverse industries such as hospitality, aviation, and customer service. 

Across every sector, ISTA upholds consistent standards of quality, efficiency, and professionalism, helping businesses streamline operations and scale with confidence.

ISTA Solutions Outsourcing

ISTA Solutions is headquartered in New Jersey, USA, and it also has a physical office in Makati, Manila. Its workforce consists of over 1,500 remote employees, who handle more than 2 million daily transactions, demonstrating its capacity to manage high-volume processes. 

Through strategic offshoring services, ISTA Solutions enables international clients to reduce overhead costs by up to 50%, making it an attractive option for companies seeking scalable, reliable support. 

Its global presence, strong infrastructure, and focus on quality make ISTA Solutions a trusted partner for businesses aiming to boost productivity while maintaining cost efficiency in a competitive market.

ISTA Solutions’s BPO services and pricings

ISTA Solutions provides offshore staffing, recruitment, and specialized services for the following industries:

Medical Billing

  • Prior authorization
  • Collections
  • Census
  • Insurance coordination and validation

ABA Companies

  • Payroll
  • Billing 
  • Prior authorization review
  • Insurance verification
  • 24/7 customer support 

Laboratories 

  • Critical lab results
  • 24/7 customer service
  • Prior authorization and verification
  • Appointment set up and confirmations

Medical Equipment (MDE)

  • Order fulfillment
  • Resupplies
  • Billing and collections
  • 24/7 customer service
  • Insurance and authorization verification

Long-Term Care Facilities

  • Chart audits
  • Recruiting
  • Referral management
  • Clinical reimbursement
  • Discharge management 

Homecare Agencies

  • Payroll
  • Billing
  • Prior authorization review
  • Insurance verification
  • 24/7 customer support

Pharmacies

  • Rejections
  • Census
  • Clarifications
  • Cost containment
  • Data entry
  • Reconciliation
  • Veterinary pharmacy
  • 24/7 customer service

Airlines

  • Reservation management
  • Ticketing
  • Billing
  • VIP desk
  • 24/7 customer support

Medical Scribes

  • Real-time documentation
  • EHR management
  • Patient charting
  • Transcription
  • Medication and lab order entry
  • Coding assistance
  • 24/7 support

Food Service

  • Order processing
  • Inventory management
  • Billing
  • Payroll
  • Customer support 
  • 24/7 customer support

Finance

  • Sales and lead generation
  • Invoice management and review
  • Accounts payables and receivables
  • 24/7 customer support

ISTA Solutions’ pricing 

ISTA Solutions offers flexible pricing tailored to your needs, project size, and selected services. There are no fixed packages—costs are adjusted to fit your specific goals.

Get in touch with ISTA Solutions to discuss your requirements and receive a personalized proposal that suits your budget.

How ISTA Solutions outshines its competition

ISTA Solutions sets itself apart from the competition by delivering a seamless, client-focused outsourcing experience. Its strength lies in its ability to integrate smoothly with in-house teams, designing intuitive workflows that keep operations running without disruption. 

What truly differentiates ISTA Solutions is its commitment to clear, ongoing communication; clients receive regular updates throughout the day, ensuring full visibility and alignment. 

The team’s diligence is evident in its extended work hours, often completing tasks overnight so results are ready by morning. 

ISTA Solutions also excels in problem-solving, offering smart, timely solutions that remove operational roadblocks. Each client is assigned a dedicated team that adapts to evolving needs, providing both flexibility and consistency. 

With a structured workflow, strong supervision, and a focus on training, the company ensures high performance and continuous improvement. 

This balanced approach to communication, customization, and execution allows ISTA Solutions to consistently deliver reliable results and stand out in a competitive outsourcing landscape.

Key executives

Debbie Weinfeld (Chief Executive Officer)

Debbie is the Chief Executive Officer of ISTA Solutions, a role she has held since March 2016.  She brings over 17 years of experience in healthcare outsourcing to the company.

Prior to her tenure at ISTA Solutions, she served as Director of Business Development and Office Manager at Towne Nursing Staff, Inc. from November 2007 to March 2018 . Under her guidance, ISTA Solutions has become a trusted partner for healthcare organizations, offering tailored remote staffing solutions that enhance operational efficiency and reduce costs.

ISTA Solutions reviews and comparisons

ISTA Solutions’ website features a compelling collection of client success stories and testimonials from business leaders across various industries. 

These firsthand accounts highlight the positive impact of ISTA Solutions’ services, emphasizing long-term trust, measurable results, and a commitment to delivering real value. 

“I have been working with ISTA from the beginning, and they have been invaluable in handling the reconciliation of claims, collections, and census. With a large team of agents, they have complemented our in-house team, significantly reducing our costs and increasing our productivity.” – E. Buxbaum, Specialty Rx

ISTA Solutions’s contact information

ISTA Solutions’s main headquarters is located in:

Headquarters location 4547 Route 9N, 07731, Howell , NJ

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 7329944782.

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