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5.0/5 • Glassdoor rating


123Employee was founded in 2006 to meet the needs of small and medium-sized businesses. Since then we have grown to a team of hundreds of virtual assistants. We set out to create a company that would make outsourcing affordable to all businesses, while offering a high level of on-going training for our employees and clients.

We create opportunities for Filipinos while helping businesses all over the globe increase productivity and lower expenses.

We provide business process outsourcing, or BPO, specializing in online and offline marketing, customer service and virtual assistant services from our 3 outsourcing centers.

Our company features fully redundant voice and data, enterprise grade network infrastructure, redundant generators and all of the features of a larger provider, without the high costs.

123Employee is the premier outsourcing center in the Philippines.

What 123Employee offers its clients

With 123Employee a Dedicated Outsourced Employee is NOT all you get.
We provide the infrastructure and a whole host of services to your dedicated employee that if you had to pay for in the US would cost more than the $6 an hour you pay us.

If you add up all the costs of having an employee in addition to their salary, in most cases it easily adds an extra $5-$10 an hour, if you consider this, it’s like you are getting a FREE employee.

How 123Employee outshines the competition

Your dedicated reps are managed in house. We provide full in-depth oversight. Our managers and your dedicated reps know your business inside and out thus maintaining the quality of service at a much, much lower price point. At the end of each shift you will receive a detailed report from your agent outlining what transpired throughout the day. In addition to that you can also order call recording. With call recording we will email you all the audio files from your agent calls throughout the day. This is an excellent quality control solution.

123Employee company structure

We have made getting started risk free. You won’t pay us ANYTHING upfront, this means you will have a chance to meet your 123 Employee before you hire, so you know what you will be getting before committing your financial resources.

Our HR department will call you during business hours to review your requirements and facilitate the process.

With 123Employee a Dedicated Outsourced Employee is NOT all you get.
We provide the infrastructure and a whole host of services to your dedicated employee that if you had to pay for in the US would cost more than the $6 an hour you pay us.

If you add up all the costs of having an employee in addition to their salary, in most cases it easily adds an extra $5-$10 an hour, if you consider this, it’s like you are getting a FREE employee.

The IT Guy to keep everything running and virus free for your dedicated employee.
The HR staff to find and retain your dedicated employee.
The supervisor to make sure your dedicated employee is on-time and on task.
The Payroll clerk to calculate and pay your dedicated employee.
The space your dedicated employee works in, including cubicle, chair,etc.
Enterprise grade telephone from a Tier 1 vendor with Headset.
A dedicated phone line with unlimited incoming/outgoing calls.
The Janitor to clean up after your dedicated employee.
The desk, chair, computer.
The power and redundant power.
The office space and internet.
The paper, ink, office supplies, cleaning supplies and bathroom supplies and a whole lot more...

Add this all up and you are getting 1000′s of dollars worth of built in value.

Sample highlight service offering of 123Employee

We have 3 different packages but this one is the most popular:

Gold Package (80 Hours / Month)
** Most Popular **


123Employee allows you to choose your employee(s). You give us a job description and we match you up with the appropriate candidates with the skill level, education and experience you desire. The possibilities are endless.

20 Hours Per Week
Local US number in ANY area code
Full PBX features & Call Transfer
Unlimited incoming/outgoing calls
Latest PC with Office Software
high speed internet connection
Support of American management

MONTHLY - $897


Stockbridge Compound Bugac, Maa, 8000, Davao City, Davao Del Sur

Public or Private


Seats or staff



$25 mil. - $50 mil.

  • Advertising & PR
  • Construction Renovation
  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Education
  • Educational Businesses
  • Energy
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Game Dev & Support
  • Healthcare
  • Hospitality
  • Insurance
  • IT Services and IT Consulting
  • Legal
  • Manufacturing
  • Media Publishing
  • Mining
  • Others
  • Pharmaceutical
  • Real Estate
  • Recruiting Staffing
  • Retail
  • SaaS
  • Software Tech/IT
  • Telecoms
  • Transportation
  • Travel



Daven Michaels, CEO

Year Founded


Countries of fulfillment
  • Philippines
  • United States
  • Admin Support
  • Agency Contract Partner
  • Animation & Multimedia
  • Customer Service
  • Digital & Content Marketing
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • Outsourcing Consultancy
  • Seat Leasing BPO
Contact information


About 123Employee: Review and comparison

123Employee is a leading Business Process Outsourcing services company that provides a wide range of offshore outsourcing solutions like web design, custom software development, web development, desktop app development, and mobile app development. It was founded in 2006 to help small scale and medium scale businesses. 

Their three outsourcing centers offer business process outsourcing (BPO) services specialized in online and offline marketing, customer service, and virtual assistant services. Their most recent revenue is estimated to be about $33 million.

123Employee Outsourcing

123Employee currently has a team that comprises hundreds of virtual assistants. They are set to build a company that makes outsourcing accessible to all businesses while also providing their staff and clients with ongoing training. They assist businesses worldwide in increasing production and reducing costs. 

The company prides itself on being the leading BPO service provider, saying, “123Employee is the premier outsourcing center.” 123Employee provides voice, data, generators and all of the benefits of a bigger company, without the expensive costs.

123Employee’s BPO services and pricings

123Employee is a dynamic outsourcing provider that offers the following services:

  • Telemarketing 
  • Article marketing
  • Personal assistance
  • Training
  • Facebook pages
  • Video marketing
  • Social Network
  • Customer care, support and service
  • Database admin
  • Researching and data mining
  • Flexible Staffing
  • Operations Management
  • BPO Service
  • Performance Management

123Employee offers its services to many industries, including the telecommunications industry, the financial sector, education, healthcare, and logistics. 

123Employee’s pricing

123Employee has three packages for its clients; silver, gold, and platinum packages. The silver package is for 10 hours, the gold and platinum packages will depend on the clients’ requirements and business needs.

However, the firm assures that they can provide up to 65% savings on voice-based delivery costs compared to destinations like the UK, USA, Australia, and Europe.

How 123Employee outshines its competition

The firm takes pride in its formula for success that delivers award-winning results on the international business scene. As noted in their official website, this formula includes:

  • Delivering an exceptional customer experience;
  • Attracting and assessing the right talent;
  • Motivating and empowering their agents;
  • Utilizing the power of the right technology; 
  • Coming up with technology solutions that fully support their operations, including omnichannel software; analytics-driven Quality Assurance management; digital performance management; workforce management software; and 123Employee Engage, their very own digital engagement app.

In addition, 123Employee has been recognized by various institutions as having a high potential for growth and job creation.

Key executives

Daven Michaels (CEO)

Daven Michaels has been 123Employee’s Chief Executive Officer (CEO) since it was founded. Michales prides himself as an industry leader dedicated to advancing BPO services that can facilitate clients’ businesses and increase their bottom line.

123Employee reviews and comparisons

123Employee is a leading industry contact center and BPO solutions provider in the Philippines. We currently do not have any reviews for 123Employee, but an adequate comparison between other midsize BPO providers in the Philippines will help underscore the company’s strengths.

123Employee’s contact information

123Employee’s main headquarters is located in:

Stockbridge Compound Bugac, Maa, 8000, Davao City, Davao Del Sur

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +18444834176.


123Employee news, podcast & articles

123Employee videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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