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Home » Articles » How outsourcing operational support helps your business stay ahead

How outsourcing operational support helps your business stay ahead

The business environment is fast-paced, and many companies face increasing pressure to maintain operational efficiency while focusing on growth. 

Managing all aspects of business operations can often be overwhelming, especially if one attempts to do it all in-house. This is why many firms use operational support outsourcing as a strategic solution. 

Outsourced operational support allows businesses of all sizes and industries to enhance their efficiency, productivity, and customer satisfaction. It’s become an indispensable resource. 

By entrusting specialized tasks and processes to external partners like 123Employee, businesses can unlock a multitude of benefits and opportunities. 

This article will define operational support, its key areas, and the benefits for those who choose to outsource this critical service. 

What is operational support? 

Operational support refers to the comprehensive assistance and services provided to businesses to ensure the smooth and efficient running of their day-to-day operations. 

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It involves various functions, such as:

These activities are aimed at optimizing processes, managing resources, and facilitating the execution of various tasks and functions. 

What is operational support 
What is operational support?

6 key areas of operational support 

Operational support covers the following key areas that ensure the smooth functioning of businesses:

1. IT support 

IT support is crucial for maintaining the technology infrastructure and resolving technical issues that may arise within an organization. 

This role also provides software and hardware maintenance, which is vital for systems, networks, and applications to run smoothly and enable efficient workflows. 

2. Customer service

Providing excellent customer service is a critical aspect of operational support. This can be done through various channels like phone, email, and live chat. 

Organizations maintain high levels of customer satisfaction by:

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  • Addressing inquiries
  • Resolving issues promptly
  • Delivering high-quality service 

These efforts allow them to build long-term relationships with customers. 

3. Administrative support

Administrative support functions can include:

  • Managing documentation
  • Organizing schedules 
  • Handling correspondence 
  • Providing general assistance
  • Email management 

These are essential for maintaining organized and efficient operations. 

5. Training and development

Investing in the continuous training and development of employees is essential for maintaining a skilled workforce capable of meeting the evolving needs of the business. 

Operational support may include organizing training programs, developing learning materials, and monitoring employee performance and development.

6. Compliance and regulatory support

A business’s reputation partly relies on staying compliant with relevant laws, regulations, and industry standards. Operational support involves staying updated on these developments and conducting audits to identify and address any issues. 

Benefits of operational support for businesses

Operational support offers numerous benefits to businesses, such as: 

Maximized efficiency

Outsourced operational support aims to maximize efficiency by reducing wastage and improving resource allocation. This leads to improved productivity and allows employers to focus on initiatives that drive business growth. 

Improved customer satisfaction

Efficient and responsive operational support can enhance the overall customer experience. By ensuring a positive customer experience, your business can attain higher levels of customer satisfaction, loyalty, and retention. 

Cost optimization

Through streamlined processes, resource optimization, and the use of specialized service providers, outsourced operational support helps manage costs. This is especially noticeable compared to hiring and training in-house staff. 

It can lead to savings in areas such as overhead expenses, inventory management, and even IT infrastructure. At the same time, you still receive high-quality support from external service providers. 

Focus on core activities

Outsourcing certain operational functions lets businesses free up time and resources to focus on their core activities. This enables them to innovate, expand into new markets, and stay ahead of the competition.

Risk mitigation

Outsourcing operational support services can help businesses mitigate risks associated with factors like:

  • Employee turnover
  • Technology failures
  • Regulatory compliance 

External service providers often have robust systems, processes, and backup measures in place to ensure continuity of operations and minimize disruptions. 

Benefits of operational support for businesses
Benefits of operational support for businesses

Elevate your operational support with 123Employee agents

123Employee is a leading US-managed marketing and BPO service provider. Its teams of elite voice agents are trained to handle various operational support services for your company. 

By utilizing their expertise, businesses can expect consistent and high-quality support for their operational needs.

Visit 123Employee’s website to schedule your consultation!

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

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