• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

Home » Articles » How 123Employee’s elite voice agents can serve you

How 123Employee’s elite voice agents can serve you

How 123Employee’s elite voice agents can serve you

Voice communication is a powerful representation of any business. It conveys professionalism, efficiency, and reliability. 

123Employee understands how significant-high-quality voice services are in shaping a brand’s image. The company offers top-tier voice agents designed to elevate your brand’s communication capabilities. 

In this article, we’ll explore how 123Employee’s elite voice agent services can revolutionize your operations and propel your business toward greater efficiency and success. 

Understanding voice agent services 

Voice agent services refer to the use of trained professionals to handle voice-related communication on behalf of businesses. These are designed to handle various aspects of inbound and outbound calls. 

Voice agents, or voice-trained employees, may perform tasks such as answering calls, providing information, and resolving issues. 

One key component of voice agents is their utilization of technology to enhance productivity and effectiveness. This can include CRMs, IVRs, and call routing algorithms to streamline call-handling processes. 

Get 3 free quotes 2,300+ BPO SUPPLIERS

Voice agents are beneficial as they act as virtual assistants, handling customer interactions so that businesses can focus on their core objectives.

Understanding voice agent services 
Understanding voice agent services

Services offered by 123Employee’s elite voice agents 

Voice agents are crucial in offering a variety of business process outsourcing (BPO) services. They make use of their specialized skills and expertise in handling various customer interactions through calls. 

Here’s how voice agents deliver each of these services: 


Voice agents engage in outbound calls with the aim of promoting products or services, generating leads, and conducting market research. They use persuasive communication techniques to attract potential customers and achieve sales targets. 

These professionals may follow scripts to effectively convey the benefits of their offerings to their prospects, ultimately aiming to convert them into paying customers. 

Inbound calls

Voice agents also handle incoming calls from customers, clients, and prospects seeking information, assistance, or support. 

They are responsible for the following duties:

Get the complete toolkit, free
  • Addressing customer queries 
  • Providing product details 
  • Troubleshooting issues 

Inbound call handling requires voice agents to have active listening, empathy, and effective communication skills to ensure a positive customer experience. 

Help desk 

Help desk voice agents act as the first point of contact for customers seeking help. They provide technical guidance, offer step-by-step instructions, and escalate complex issues to higher-level support teams if necessary. 

Help desk support aims to minimize downtime and optimize user experience. 

Tech support 

Similar to help desk support, tech support involves voice agents assisting users with technical issues. These issues may be related to hardware, software, applications, or IT systems. 

They diagnose problems, provide troubleshooting guidance, and offer solutions to restore functionality. Tech support voice agents often possess specialized knowledge and expertise in specific technologies and platforms.  


Voice agents may also monitor calls for quality control purposes. They ensure adherence to company guidelines, evaluate customer service interactions, and provide coaching and feedback to improve agent performance.

They may also track service level agreements (SLAs) and intervene as needed to maintain service quality and meet performance targets.  

Appointment setting 

Voice agents can contact potential clients to schedule appointments, meetings, or consultations on behalf of businesses. 

These agents interact with customers or prospects over the phone to coordinate dates, times, and logistics. They must ensure that appointments are booked accurately and efficiently.

Appointment-setting voice agents may also handle appointment reminders and follow-ups to minimize no-shows.


Voice agents assist customers with billing inquiries, billing disputes, payment processing, and account management. They may do the following: 

  • Explain billing statements
  • Address billing errors or discrepancies
  • Facilitate payment arrangements or refunds as needed

Billing voice agents aim to ensure clarity, accuracy, and satisfaction in financial transactions. 

Services offered by 123Employee’s elite voice agents

Operational support 

Operational support agents provide administrative functions to businesses. They may take on tasks like:

  • Data entry
  • Order processing
  • Documentation management 

These voice agents serve as a point of contact for internal or external stakeholders, facilitating communication and coordination to support smooth business operations.

Hire elite voice agents from 123Employee

Gain access to 123Employee’s team of highly trained voice agents who are dedicated to delivering top-notch services. They have you covered in all the roles mentioned above. 

Don’t settle for mediocrity when it comes to voice agent services. Elevate your business to new heights with 123Employee’s support today. 

Get Inside Outsourcing

An insider's view on why remote and offshore staffing is radically changing the future of work.

Order now

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image