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4.5/5 • Glassdoor rating


At Cloudstaff, we specialize in finding extremely talented team members who can help your business thrive. We are an award-winning outsourcing provider using cutting-edge technology, enterprise-grade data security, and around-the-clock service and support to provide our clients with an unforgettable customer experience.

Once you’ve found great staff, it’s of course incredibly important to keep them. Our industry-leading 98.2% (audited) staff retention rate is the envy of the BPO industry.
We have an amazing culture that keeps staff longer! This means your team of Cloudstaffers are stable, predictable, and require less ongoing retraining from you.

Our clients can’t get enough of us. With over 6,300 staff, our talent recruitment team is always being kept busy looking for highly skilled professionals for our global clientele. We have 14 offices in strategic locations around the Philippines and India. Our Columbia office is also opening soon

We offer a broad range of available work location options too. You and your Cloudstaffers may choose to permanently work from home; work from a hybrid location (part office and part home), work at a dedicated desk in a Cloudstaff office, or work in a dedicated private suite in a Cloudstaff office. Our private suites can be also branded and serve as “your office in the Philippines.”

We take your security needs incredibly seriously too:
We are an ISO accredited company (ISO-9001 and ISO-27001).
Our office suites are PCI-DSS accredited.
We are HIPAA compliant.
We provide a Managed PC hardware service paired with managed antivirus and anti malware as standard.
We offer security upgrade packages from Fortigate and Microsoft Endpoint Protection and Response (EDR)

Our business model provides clients with the flexible and tailored workforce solutions they need to meet their business growth objectives cost-effectively. The Cloudstaff model sees Cloudstaff managing the recruitment, well-being and payroll of its Cloudstaffers, while the management control of daily tasks and KPIs sits with our clients. Our “partners in success” approach allows our clients to direct their Cloudstaff team members as if they were their own employees.

Cloudstaff has a western global management team with executives located in six countries. This strategy enables Cloudstaff to offer superior around-the-clock support for our valued clients and staff.

We believe that it’s our commitment to excellence that makes us the right trusted partner for businesses looking to enhance their operations.

What Cloudstaff offers its clients

We’re a company where technology meets culture. Our unique suite of apps and software platforms allow you to easily monitor your remote staff, assign them tasks, and keep them productive.

You won't find a happier, healthier, thriving company culture anywhere. But it’s not just our culture, it’s your company culture too. We understand that outsourcing requires a partnership. That’s why we foster our “Two Families” culture system where team members are encouraged to bond with you and your onshore team to ensure your teams act as one working towards your business goals.

How Cloudstaff outshines the competition

Cloudstaff understands that you are looking for high-quality and knowledgeable workers who will meet your specific needs, and we are committed to providing just that. We ensure that your offshore team members possess the necessary skills, tools, experience to effectively contribute to the success of your organization.

Cloudstaff company structure

Cloudstaff is jointly owned by its founder, Lloyd Ernst, along with Navegar, a growth capital partner, and a few private investors minor holdings.

Lloyd is a serial entrepreneur with over 12 years of experience in the outsourcing industry. He is dedicated to expanding Cloudstaff's outsourcing services using IT and software, making them more accessible to small and medium-sized enterprises (SMEs) around the globe.

Cloudstaff's venture capital partner, Navegar, has extensive experience in both consumer and business services sectors, including outsourcing, food and beverage, e-commerce, and healthcare. With their deep expertise in the BPO space, Navegar has been an early investor in TaskUs and Telus BPO operations. Navegar provides Cloudstaff with their domain knowledge and expertise, ensuring that customer service and staff care remain central to our company's values and operations.

Sample highlight service offering of Cloudstaff

Cloudstaff's PRICING keeps things simple and scalable for clients.
Different clients, different staff and different roles may have a mix of work location requirements.
That's why it's important Cloudstaff keeps things simple, flexible, and reliable. We'll work with you on a solution that meets your needs.

(Hybrid Work-From-Home: Dedicated business grade fiber Internet in the home + the ability to work from a Cloudstaff office when required)

(Dedicated seat in a Cloudstaff office)

CLOUDSTAFF SUITE: Pricing upon request*. Pricing depends on the capacity of desired business suite*
(Dedicated seat in your own private suite)
*Additional suite fees will apply depending on the seating capacity of the required suite.

CLOUDSTAFF VAULT: Add USD $7 per hour*
(PCI Certified / HIPAA Compliant suite upgrade).
*Guard on door enforcing your PCI policies + suite privacy protection + physically secured suite egress.


Level 11, 1 Margaret Street, 2000, Sydney, NSW

Public or Private


Seats or staff



$500 mil. - $1 bil.

  • Advertising & PR
  • Construction Renovation
  • Digital Marketing
  • Ecommerce
  • Energy
  • Entertainment
  • Financial Services
  • Game Dev & Support
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • Insurance
  • IT Services and IT Consulting
  • Legal
  • Manufacturing
  • Real Estate
  • Recruiting Staffing
  • Retail
  • SaaS
  • Software Tech/IT
  • Telecoms
  • Transportation
  • Travel
  • Utilities



Lloyd Ernst, CEO

Year Founded


Countries of fulfillment
  • Australia
  • India
  • Philippines
  • Admin Support
  • Agency Contract Partner
  • Animation & Multimedia
  • Customer Service
  • Digital & Content Marketing
  • Engineering & Architecture
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • IT Services and IT Consulting
  • Outsourcing Consultancy
  • Software & Application Development
  • Specialized BPO Vertical
Contact information

(+045) 888 2861

About Cloudstaff: Review and comparison

Cloudstaff offers outsourcing solutions to businesses by providing a platform of innovative services. The company features a platform of remote teams who provide support 24 hours a day, seven days a week for any size of business, industry, or organization. Cloudstaff offers a network of talented staff and cutting-edge technology to manage day-to-day tasks and projects.

The company started in 2005 in Australia with a focus on developing software for a variety of markets. While Cloudstaff’s initial target for business was North America and Western-based industries, they quickly expanded internationally. The company established outsourcing in the Philippines in 2010 and has continued to grow and provide a wide range of remote services.

Cloudstaff recognizes the advantages of working outside of the traditional business model and enjoys exponential growth and success as a result. The company employs more than 2,500 contractors and associates across six locations and continues to expand monthly.

Cloudstaff Outsourcing

Cloudstaff’s headquarters are in Sydney, New South Wales, with a total of six locations globally. The company’s main objective is to provide a wide range of remote outsourcing services to companies, so they can save on the expense of hiring on-site staff locally.

Cloudstaff’s BPO services and pricings

The company features a wide range of outsourcing solutions and staff expertise to handle any department or campaign for businesses and organizations. Cloudstaff provides remote support that includes software development, sales, accounting, administration, marketing, IT support, and recruitment.

Cloudstaff offers a competitive pricing structure custom to suit any size of business. The company specializes in providing cost-effective solutions such as work-from-home staff, support teams, and networks to oversee and implement day-to-day duties and tasks, so you can focus on organizational decisions and achieving success.

All industries are supported, from eCommerce, network building, media services, graphic design, and tourism. Cloudstaff provides an unparalleled level of expertise for all business types, from small companies to large corporations.

How Cloudstaff outshines its competition

Cloudstaff is dedicated to providing innovative solutions for every company by offering a wide range of talent from their network of staff and associates. The company continually expands to offer an ever-growing variety of skills and support for private and public-sector organizations.

The company was initially established with a keen focus on technology. For this reason, Cloudstaff is tech-savvy and up-to-date with the latest in web-based support and software development, whether your company needs temporary support or a long-term solution.

Key executives

Lloyd Ernst (Founder)
Cloudstaff was founded by Lloyd Ernst, an internet-based business developer in Australia.

Cloudstaff reviews and comparisons

Cloudstaff offers a competitive advantage for companies who need to cut back on hiring on-site staff and fulfilling numerous tasks that can be successfully done remotely. With a network of over 2,000 associates, both part-time and full-time, Cloudstaff can custom-build your support team to address your company’s needs on an ongoing basis.

All of Cloudstaff’s associates are highly skilled, educated, and flexible to provide a range of expertise for any framework or development. 

Cloudstaff’s contact information

Cloudstaff’s main headquarters is located in:

Level 11, 1 Margaret Street, 2000, Sydney, NSW

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (+045) 888 2861.


Cloudstaff news, podcast & articles

Cloudstaff videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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