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2.9/5 • Glassdoor rating


Incept is a multi-channel contact center that strengthens the relationship between you and your client with every interaction.

We are customer relationship obsessed with multi-channel capacity all on a shared-risk pricing structure.

Incept is also currently hiring Conversational Marketing Experts and at times, management personnel. To learn more about our company and team, please visit



Public or Private


Seats or staff



$50 mil. - $100 mil.





Sam Falletta, CE

Year Founded


Countries of fulfillment




Contact information

(330) 649-8000

About Incept: Review and comparison

Incept is a US-based customer experience (CX) and Business Process Outsourcing (BPO) provider that uses research and relationships to engage with existing and potential customers. 

Incept is the recipient of numerous awards, including the Smart Business Customer Service Award, the Smart Culture Award by Smart Business and Alliance Solutions Group, the CUSTOMER Top 50 Teleservices Outsourcing Award by TMC, and the WorkplaceDynamics Top Places to Work in NE Ohio for eleven years running.

With a recorded revenue of $22 million in 2021 and a team of some 200 people, Incept is a mid-sized BPO provider that offers a range of customer experience services depending on their clients’ needs.

Incept Outsourcing

Incept is committed to strengthening companies’ relationships with customers with every touch point, whether by text, live chat, or voice. The company’s highly trained call center employees approach conversations with respect and knowledge to preserve and improve the brand’s reputation.

The company’s call centers manage inbound customer support and targeted outbound sales. They increase brand awareness through social media presence and sales campaigns to reach their clients’ growth goals.

As a BPO supplier, Incept offers customizable options for their clients depending on their goals and requirements, all with the support of industry research and targeted lead generation. 

Incept’s BPO services and pricings

Incept offers a wide range of services to help companies reach their customers. Services include:

  • Customer service and customer care
  • Outbound sales
  • Sales and order processing
  • Lead generation
  • Appointment setting
  • Text messaging
  • Social media
  • Live chat
  • Reputation management
  • Transparent reporting

Incept’s Pricing

Incept offers scalable solutions to clients depending on their needs and requirements. Using a wide range of engagement tools, Incept can provide its services at a competitive price. To get a customized solution, get in touch with Incept.

How Incept outshines its competition

By pairing white-glove customer service with innovative lead generation, Incept is committed to helping companies grow and preserve their customer base. 

Their highly trained personnel recognize the importance of relationship building for outbound and inbound calls. Conversational, courteous, and informed, Incept’s personnel are equipped to handle issues and create new business, all while managing the company’s reputation.

Key executives

  • Sam Falletta (CEO)

As CEO, Sam Falletta is responsible for developing Incept’s customer acquisition and retention strategy. He has worked with some leading companies, including Ford, Honda, and Microsoft. 

Faletta is the recipient of various awards, including the University of Akron’s Frank L. Simonetti Distinguished Business Alumni Award and Smart Business’s Smart 50 Award. 

  • Amanda Montgomery (COO)

With 20 years of industry experience, Amanda Montgomery drives profitable growth through operational execution and efficiency, quality, and employee results. Montgomery focuses on providing solutions to deliver profitable growth in her executive position. She rapidly advanced through various roles and prides herself on challenging the status quo.

Incept reviews and comparisons

Incept is a well-regarded call center comparable to other mid-sized, US-based CX suppliers. Their services have a 94% satisfactory partner rating. In particular, Incept’s clients praise its personable and knowledgeable call center personnel.

Incept’s contact information

Incept’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (330) 649-8000.

Incept news, podcast & articles

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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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