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Influx

Overview

Influx provides speed, scale and flexibility to your support operation. We deliver full-service teams in a flexible, month to month format.

Spread across 123+ cities globally, Influx provides round-the-clock solutions that are on-brand and on-demand in your time zone(s). We are designing customer experiences that are fast to scale and ready to reflect your vision, voice and values so you can stay focused on what’s coming next.

What Influx offers its clients

Influx provides a complete support ops team, available on demand. We answer tickets for you, 24/7, with simple month to month pricing.

How Influx outshines the competition

Modern Approach to Outsourcing

Clear the inbox, fast, using a repeatable, scalable support model that grows with you. We match your KPIs and brand voice exactly.

Authentic conversations at scale

We use three levels of management to ensure that every agent creates a brand experience that is both helpful and memorable, for all the right reasons. Our service is fast, while every communication is human and considered.

Flexible hours

Choose your coverage hours, and let us build the perfect team to meet your KPIs. We can work 24/7, after hours, weekends or during the work day. We use a ‘follow the sun’ model with our staff, enabling us to hire the top candidates and manage locally, while still providing fast, 24/7 coverage.

Month to month

Move your service up or down based on when you need us. Our service is elastic, making it easy to scale up for the holidays or new product launches, without needing to commit to long term agent contracts or management. We manage all of that for you.

Launch in 1 week

We always have at least 10 agents ready to start in one week. We pre-train our staff so we can ramp up quickly. Our recruiting engine can add 30+ agents in one month across three regions: Americas, APAC and EU. We can add 200+ agents with three month’s notice. Every new hire goes through a three step recruiting process with multiple managers.

Influx company structure

“We founded Influx to allow more business owners to focus on growing their business while still providing excellent, 24/7 customer service. Hiring, managing and training your own people is incredibly hard, so we wanted to do that work for them.”

MICHAEL DE WILDT, CO-FOUNDER INFLUX, MELBOURNE, AU and LENI MAYO, CHIEF EXECUTIVE OFFICER & CO-FOUNDER

Before founding Influx, Mikey was a consultant for NASA and founded the Dropbox for WordPress Plugin. He’s also an avid kitesurfer.

Outside his founding role at Influx, Leni is a seed investor in 99designs, Hired, SitePoint, and others. He is also an investor in Stripe, Sendle, Market Engine, Tzukuri, and more.

Sample highlight service offering of Influx

24/7 Support starting at $2,999 per month

Headquarters

8605 Santa Monica Boulevard # 63484 , 90069, West Hollywood, California

Public or Private

private

Seats or staff

2000

Revenue

-

Industries
  • Ecommerce
  • Educational Businesses
  • Financial Services
  • Food & Beverage
  • Game Dev & Support
  • SaaS
  • Software Tech/IT
  • Travel

Details

Executive

Leni Mayo

Year Founded

2013

Countries of fulfillment
  • Argentina
  • Brazil
  • India
  • Jamaica
  • Kenya
  • Philippines
Sectors
  • Customer Service
  • Output-based
  • Specialized BPO Vertical
Contact information

6463694513

https://influx.com/


About Influx: Review and comparison

Influx provides businesses with top-tier customer experience (CX) teams that operate remotely. These teams of customer service experts cater to companies aiming to expand and increase their size.

Its “support ops on demand” services are sought by brands and technology companies wanting to enhance the speed and flexibility of their support teams without compromising on quality.

Influx offers reliable and excellent customer service through a straightforward month-to-month payment system. 

Influx Outsourcing

Influx operates in over 123 cities worldwide and features 24/7 solutions that align with your brand. Its remote CX teams can also operate according to your specific time zone. 

This outsourcing provider aims to create customer experiences that can be rapidly scaled and tailored to match your unique vision, voice, and values, enabling you to concentrate on your future goals.

Influx’s BPO services and pricings

Influx offers comprehensive support operations solutions that are available whenever needed. 

Below are some of Influx’s featured services:

  • Support as a service – achieve 24/7 customer service coverage with the company’s quick and high-performing support teams, available on demand. 
  • Dedicated support teams – enhance the agility and responsiveness of your support operations by partnering with its experienced 24/7 support teams, who work on a month-to-month basis.
  • Customer support teams – maintain flexibility by utilizing Influx’s fully managed support operations, available across all communication channels and time zones.
  • Back-office support – increase your efficiency and productivity with its flexible back-office teams. Influx services help you optimize your business operations while following a straightforward month-to-month payment structure.
  • Enterprise call centers – create an omnichannel support team without the burden of high overhead costs. Influx’s fully-managed global support operation is designed to perform efficiently at scale from the very first day of implementation.
  • Sales team on demand – boost your sales pipeline and accelerate results by leveraging its sales teams on the market. Influx provides an additional layer of sales support, which includes management and training to ensure optimal performance.
  • E-commerce customer support have omnichannel customer support that operates 24/7 and can be scaled up efficiently.
  • SaaS Support – Influx services provide speedy 24/7 resolutions for SaaS applications, resulting in increased lead generation, upselling opportunities, and satisfied users. 
  • Technical Support – recruit skilled support engineers to oversee various aspects of your operations, including essential quality assurance, network operations, and customized troubleshooting.

Influx pricing

Take advantage of Influx’s straightforward pay-as-you-go pricing model, which aligns costs with revenue. The plans include training and management, and there are no setup fees.

Contact Influx to receive a personalized quote.

How Influx outshines its competition

Influx strongly believes in the value of automation but also understands the importance of human connection. Thus, business growth should never come at the expense of the customer experience. 

Therefore, all of Influx’s services are designed to combine the human touch with exceptional technology.

Key executives

Leni Mayo (Chief Executive Officer & Co-Founder)

In addition to his founding role at Influx, Leni is a seed investor in companies such as 99designs, Hired, and SitePoint. He has also invested in Stripe, Sendle, Market Engine, Tzukuri, and several other companies.

Mikey De Wildt (Chief Operating Officer & Co-Founder)

Before co-founding Influx, Mikey worked as a consultant for NASA and created the Dropbox for WordPress Plugin. In terms of his personal life, he is passionate about kitesurfing.

Influx reviews and comparisons

The firm’s website offers plenty of client testimonials highlighting how other businesses use their services to help their companies to grow.

“Influx has made all the difference in our metrics and in the satisfaction of our customers. It’s a great solution.” – Natalie Fockel, Director of Customer Experience at Michael Hyatt & Company.

Influx’s contact information

Influx’s main headquarters is located in:

8605 Santa Monica Boulevard # 63484 , 90069, West Hollywood, California

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 6463694513.

Influx news, podcast & articles

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Influx videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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