Nutun

Nutun, formerly Transaction Capital Risk Services (TCRS), stands as a global BPO leader headquartered in South Africa, backed by decades of industry experience. It helps businesses drive growth and performance through tailored, technology-driven solutions spanning the entire customer and credit lifecycle, from acquisition to collections and rehabilitation.

Nutun offers a full suite of omnichannel BPO services designed for measurable impact. It combines advanced tools with deep sector knowledge, delivering flexible solutions that scale with business goals. 

As a premier third-party solutions provider, its proprietary platforms (in telephony, AI, data, and analytics) integrate seamlessly across customer touchpoints. Clients are able to effectively  improve engagement, streamline operations, and boost profitability.

Nutun’s greatest strength lies in its people. A seasoned team of skilled, empathetic professionals works closely with clients, delivering meaningful outcomes powered by next-gen technology. 

This human-technology synergy offers high-performance services tailored to specific client needs. 

Nutun continues to lead the global BPO market’s evolution with a future-focused approach and a culture rooted in innovation, delivering solutions that unlock value and support long-term success.

Nutun delivers high-impact outsourcing solutions through a global network spanning South Africa, Australia, the United Kingdom, and the United States. It provides offshore BPO services that combine cost efficiency with strong cultural alignment and English language compatibility, leveraging its South African delivery hubs.

Clients benefit from world-class infrastructure, regional regulatory adherence, and seamless service delivery. With over 150 clients worldwide, the company supports business transformation across industries. 

Nutun’s recent financial performance highlights a strategic shift focused on international growth and long-term scalability, positioning the company to expand margins and enhance global service capabilities.

Nutun’s services and pricings

Nutun offers a range of omnichannel BPO solutions:

• • Customer Engagement
    
    • Acquisition & Onboarding
      
      • Inbound and outbound customer acquisition campaigns
      • Digital origination and hot leads
      • Campaign response monitoring
      • Credit referral and fraud customer services

    • Customer Service
      
      • Billing and service support
      • Service requests, queries, and complaints
      • Customer retention and loyalty
      • Complex customer query management
      • Contact center transformation and system migration support
        
    • Retention & Cross-Sell
      
      • Product and service customer education
      • Proactive churn management
      • Contract renewal, contract changes and cancellations
      • Upselling and cross-selling
        

• Collection & Recoveries
  

• • Early & Late Stage
    
    • Customer analytics, segmentation and customer journey design
    • End-to-end omnichannel collections campaign execution
    • Collections CRM and collections interaction management
    • Collections reporting and continuous improvement

  • Legal & Post Charge-Off
    
    • Full legal collections processing
    • Asset recovery
    • Post charge-off book monitoring and extended collections activations
    • Non-performing loan book valuation and advisory

  • Rehabilitation
    
    • End-to-end debt review book management
    • Payment arrangement and settlement campaigns
    • Custom-built Debt Review management system seamlessly integrated with industry partners

Nutun’s pricing

Nutun crafts flexible pricing that precisely matches each service’s scope and goals. Its team collaborates closely with clients, developing clear, customized estimates that align perfectly with their vision and budget.

Get in touch with Nutun to learn more about its featured offerings and pricing!

Nutun sets itself apart in the BPO industry as it combines exceptional people, innovative technology, and global reach, delivering unmatched value for its clients. Its commitment to both employee and client success fuels this competitive edge:

• Skilled workforce. Nutun places a strong focus on employee wellness, creativity, and growth. The company attracts top talent, ensuring high-quality service delivery by fostering a positive work culture.
  
• Global reach with local expertise. It operates in strategic markets like South Africa, Australia, the UK, and the US, backed by strong local partnerships that enhance its regulatory compliance and market presence.
  
• Award-winning performance. Nutun’s recognition, including the Stevie Awards and accolades for customer service and contact center excellence, highlights its commitment to industry-leading standards.
  
• Cutting-edge technology. The firm’s omnichannel approach handles over 18.5 million customer interactions per month, driving efficiency and engagement across diverse channels.
  
• Scalability. With the ability to scale operations to 10,000 agents, Nutun adapts quickly to meet changing business needs, offering flexible solutions for businesses of any size.
  
• Proven impact. Nutun services over 2.4 million financially distressed consumers annually, demonstrating its capability in managing large volumes with precision and care.

Ruben Moggee (Chief Executive Officer)

Ruben brings deep expertise in business transformation, strategy, and market expansion. His background, featuring CEO roles at Digicall Group and OKS, plus a former KPMG partnership, shaped his leadership in teams and acquisitions across South Africa, Australia, and the UK.

Ruben is passionate about people development and the community impact of BPO.

Nutun’s website features glowing client testimonials. Here’s what some customers share about their positive experiences:

“The one thing that is striking is the enthusiasm of the guys that are here. They really want to work and they really want to be here, at Nutun.” – Matthew Jones, Director of Customer Service, a leading UK retailer

“Nutun’s agents are absolutely electric. We’re very proud to have partnered with them.” – Dan Smith, Head of Customer Care, a leading UK utilities provider

Nutun’s main headquarters is located in:

115 West Street, 2031, Johannesburg, Gauteng

Further, you may virtually reach out the company through the following contact information:

Website https://www.nutun.com

LinkedIn https://www.linkedin.com/company/nutun

Facebook https://www.facebook.com/NutunDigital

In addition, you may email them at [email protected] or call +27 11 560 6868.

https://www.glassdoor.com/Overview/Working-at-Transaction-Capital-Recoveries-EI_IE1660281.11,41.htm

https://www.crunchbase.com/organization/transaction-capital