$500 mil. - $1 bil.
Rowan Trollope, CEO
About Five9: Review and comparison
Five9 is a contact center and outsourcing firm that offers digital solutions, cloud technology, and innovation for thousands of customers globally. The firm was founded in 2001 with just over 1,800 staff and state-of-the-art contact centers to facilitate every client’s needs. Five9 prioritizes building solid partnerships to understand, strategize, and collaborate with clients to provide customized services for interim and long-term projects.
Five9 is located in San Ramon, California, USA. The firm offers a variety of virtual, cloud-based programs, professional services to clients globally. Notably, Five9 provides a comprehensive training program to staff, with a top-notch methodology for successfully implementing software systems and ongoing support for various business models.
Five9’s BPO services and pricings
Five9 is an industry leader in providing cloud-based solutions and contact center support for various businesses worldwide and industries. The firm’s professional services include:
- Call center software development and maintenance
- Customer service and support
- Pre-built CRM integrations
- Human resources, recruitment, and workforce management
- Back-office administration
- Technical support
The company utilizes around-the-clock support to clients through the firm’s customer support team. Five9 supplies all the framework needed to help clients build a thriving call center, with all the tools, training, and expert staff available for ongoing support.
Five9 offers a pricing schedule to fit every client’s unique needs and requirements for success. The firm’s website offers a convenient contact form to request a custom quote and discuss options with a sales representative.
How Five9 outshines its competition
Five9 provides top-rated services to clients, ensuring that all the tools and support are provided for tremendous success in the long term. The firm focuses on building and enhancing relationships with clients and offering excellent service as follows:
- Increased productivity through excellent sales and telemarketing campaigns and support
- Improved debt recovery rates with collections services
- Flexible staffing and support services
- Mitigating service disruption and designing contingency plans for businesses
- Providing reliable, ongoing sales, technical support, and customer service campaigns and projects.
- Implementing high-quality, professional training programs for staff
Five9 offers excellent quality services to various company sizes and industries, improving the potential for more significant revenue, cost-effective solutions, and customer service.
Rowan Trollope (CEO)
Rowan Trollope is the current CEO of Five9 and has held this position since 2018. He offers over 30 years of experience in the tech industry, with previous positions in the SVP & GM Applications Division of Cisco Systems from 2015 to 2018 and Senior Vice President and General Manager of Collaboration from 2012 to 2015.
Rowan Trollope graduated from the Stanford University Graduate School of Business in 2005.
Five9 reviews and comparisons
Five9 provides excellent service to satisfied clients worldwide. The firm features reviews from clients from various fields and countries on the website.
“For regulatory reasons, customers do have to call us to discuss their Ygrene financing agreement, so we will always need a person on the other end of the line. That’s why Five9 was the right fit for us.” – Sean Harris, CIO, Ygrene
“A reliable platform is something our clients think about and being able to associate with a world-renowned solution like Five9 helps us.” – Teddy Liaw, CEO, NexRep
Five9’s contact information
Five9’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 1-800-553-8159.