Over $5 bil.
D'Andrae Hemphill, CEO
About VXI: Review and comparison
Founded in 1998, VXI Global Solutions is a Business Process Outsourcing (BPO) provider offering contact center and customer experience services.
The award-winning company continually develops new processes to help brands adapt to an ever-changing market. The BPO achieves this by employing over 30,000 employees that exercise a people-first culture.
VXI Global Solutions grows with its success. Established in Los Angeles, California, the company now has 42 locations and reported revenue of $7.4 billion.
VXI Global Solutions is headquartered in Los Angeles but has locations across North America, Asia, Europe, and the Caribbean.
Employees are fluent in languages spoken in the United States, Guatemala, Philippines, Jamaica, and China. The BPO’s international reach provides brands with advisors that best represent their brand.
However, VXI serves more than popular brands—they also serve their communities. The BPO maintains a corporate responsibility of rebuilding homes after disasters, upkeeping neighborhoods, assisting at-risk students, practicing environmental sustainability, and more.
VXI’s BPO services and pricings
VXI Global Solutions services a variety of industries and specializes in the following:
- Customer experience and care
- Customer retention
- Customer experience transformation
- Cost management
- Sales effectiveness
- Regulatory compliance and fraud protection
VXI prides itself on providing superior service while reducing costs.
VXI Global Solutions pricing
Cutting-edge technology supports and maximizes performance to save brands money. However, pricing varies by service. Contact the BPO for an accurate estimate.
How VXI outshines its competition
VXI Global Solutions has a 2021 Grand Stevie®—a distinguished accolade recognizing excellent customer service and sales. The BPO practices excellence, agility, teamwork, integrity, and inventiveness to achieve success.
These principles are evident in VXI’s technology. The following tools improve employee performance, create cost-friendly solutions, and boost business outcomes.
- Talent Match Pro™ recruits highly qualified candidates.
- Training Simulator™ improves advisor performance through scenario training.
- Performance Pro 360™ designs personalized advisor coaching.
- VisionLog™ and Vision QA™ track progress to enhance engagement.
Eva Wang (Co-Founder / Co-CEO)
Wang co-founded VXI Global Solutions with David Zhou in 1998 and pioneers company growth. Wang is well-known for her fearless entrepreneurship.
David Zhou (Co-Founder / Co-CEO)
Zhou heads up operational direction, strategy, technology investments, and client relations. He studied at the Institute of Plasma Physics and Pepperdine.
Charlie Liu (President, VXI China)
Liu joined VXI Global Solutions in 2001 to establish the China operation. Liu has extensive experience in software engineering, consulting, and development.
Jared Morrison (Chief Operating Officer / Americas BPO)
Morrison has been with VXI since 2014. He oversees global operations and is imperative to VXI’s Philippine growth.
Neil Rae (Chief Client Officer / Americas BPO)
Rae drives client relationships. He focuses on innovation, value creation, and customer experience.
Michael Festa (Global Chief Financial Officer / Americas BPO)
Festa has 30+ years of experience in intricate deals, transformations, developing high-performing teams, and more. He joined the BPO in 2021 and guides financial operations.
Sean Butler (Chief Financial Officer / Americas BPO)
Butler started with VXI in 2014 and is responsible for financial planning/analysis, accounting, commercial strategy, and compliance.
Eppie Titong (SVP and Country Manager, Philippines)
Titong joined VXI in 2010 and is crucial to VXI’s Philippines’ success. He heads up fiscal management, operational delivery, strategy, and client relationships.
VXI reviews and comparisons
VXI Global Solutions invests in its employees to better serve the brands they represent. Dedicated advisors combined with innovative methods create unmatched customer satisfaction at a reasonable price.
VXI’s contact information
VXI’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call +1 213 627 1300 .