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ContactPoint 360

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About

ContactPoint 360 takes a new hybrid approach to CX by offering full-service omnichannel contact center solutions, digital transformation experts, and full-stack developers all working together to assist our clients to connect with their customers via all points across the customer journey.

ContactPoint 360 is a global BPO with locations in Canada, The United States, Colombia, India, the Philippines, the United Kingdom, Mexico, Jamaica, Philippines, and Greece.

Headquarters

-

Public or Private

Privately Held

Seats or staff

1,001-5,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

13

Site traffic

142

OA ranking

-

Glassdoor rating

4.3

CrunchBase ranking

-

Details

Executive

Asad Mirza, President & CEO

Year Founded

2007

Countries of fulfillment

-

Sectors

-

Contact information

1 866-522-1464

https://contactpoint360.com/

Social media

About ContactPoint 360: Review and comparison

ContactPoint 360 is a business process management contact center solutions and Business Process Outsourcing (BPO) services provider. The company holds headquarters in Ontario, Canada. The BPO company has provided people-focused and analytical outsourcing solutions to markets around the globe since 2007.

The award-winning BPO company focuses on providing end-to-end BPO solutions through insights and analytics for an efficient customer journey.

Operating for over fourteen years in the telecommunication industry has resulted in ContactPoint 360 expansion to many office locations, including Toronto, Montreal, Bogota, Colombia, Medellin, Colombia, Athens, Greece, Gurugram, India, Cebu, Philippines, Monterrey, Mexico, and Montego Bay, Jamaica.

The company currently runs with a team of between 1000 and 5000 employees and reports annual revenue reaching $204 million.

ContactPoint 360 Outsourcing

The BPO firm offers a hybrid-shoring approach, proprietary CP360 PRO technology, tailored software development BPO solutions, and comprehensive omnichannel call center services.

In addition, ContactPoint 360 provides its communication services through several different engagement channels, including voice, chat, email, apps, and social media. Companies interested in employing the company’s services can connect with through its talk-to-us page.

Additionally, ContactPoint 360 is certified as a Great Place to Work by Great Place to Work Institute Canada based on feedback from the company’s employees.

ContactPoint 360’s BPO services and pricings

ContactPoint 360 is a hybrid-shoring omnichannel outsourcing provider that offers the following outsourcing services:

  • Omnichannel support
  • Data insights and personalization services
  • Multilingual services
  • Process automation
  • Performance and productivity analytics
  • AI & speech analytics software
  • Risk analysis
  • Intelligent call routing
  • Secure remote worker technology and compliance
  • Redundant power system and servers

The company services multiple industries, such as:

  • Healthcare 
  • Energy and utilities 
  • Automotive 
  • Travel and tourism 
  • Technology 
  • Government
  • Insurance 
  • Financial services 
  • Retail

ContactPoint 360’s pricing

ContactPoint 360’s handles pricing through a one-on-one consultation with clients through discussing business needs and professional requirements.

How ContactPoint 360 outshines its competition

The firm proudly adheres to its six essential service specializations that provide the following benefits:

 

  • Customer care relations development that supports client growth
  • Customer retention converts potential cancellations into long term customers
  • Account receivable management that achieves a high recovery rate
  • Back-office support that utilizes data, analytics, and insights for an intelligently streamlined back-office
  • Technical support that reinforces customer loyalty
  • High-quality sales training with cutting-edge technology to achieve sales growth

ContactPoint 360 has been recognized as HIPAA compliant and PCI DSS compliant.

Key executives

Asad Mirza (CEO)

Asad Mirza has been ContactPoint 360’s Chief Executive Officer since January of 2015. Mirza is recognized for his extensive industry knowledge, based in finance, credit, portfolio management, risk management, lending and loans, strategic planning, and more. His background is in business development, and he has held multiple executive positions.

 

Daniel Cheung (VP Global Client Services)

Daniel Cheung has been ContactPoint 360’s Vice President of Global Client Services since August of 2021. Cheung is recognized for having over 12 years of experience in sales and channel marketing, along with extensive industry experience in client relationship building and business development.

His skills include customer service, sales, team leadership, account management, marketing, strategy, and new business development.

ContactPoint 360 reviews and comparisons

ContactPoint 360 is an innovative end-to-end hybrid-shoring call center and BPO company in Ontario, Canada, founded in 2007. 

Unfortunately, no reviews currently are published online for ContactPoint 360. However, you can gain further information by comparing this company to other mid-to-large-sized outsourcing companies across the globe.

ContactPoint 360’s contact information

ContactPoint 360’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 866-522-1464.

References

https://www.crunchbase.com/organization/contact-point-360

https://www.glassdoor.com/Overview/Working-at-ContactPoint-360-EI_IE1330419.11,27.htm

ContactPoint 360 news, podcast & articles

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ContactPoint 360 videos & images

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