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ContactPoint 360, Inc

4.2/5 • Glassdoor rating

Overview

ContactPoint360 is the culmination of our lifelong passion for innovation and customer experience. We started this company with a simple but powerful vision: to revolutionize the BPO industry by putting people first. Our mission is to create a workplace where people feel valued, empowered, and inspired to deliver the best possible service to our client’s customers.

At ContactPoint360, we believe that technology is a tool, not a substitute for human connection. That’s why we’ve invested heavily in training, coaching, and support programs to help our people develop the skills and expertise they need to thrive in today’s fast-paced business environment.

But we don’t stop there. We also leverage the latest AI and analytics tools to streamline our operations, optimize our workflows, and drive continuous improvement across the organization. Our goal is to deliver measurable results that not only meet but exceed our clients’ expectations.

So, if you’re looking for a BPO partner who truly cares about your customers and your business, look no further than ContactPoint360. We’re not just another vendor, we’re your strategic ally, committed to your success and growth.

Certified as a Great Place to Work® 2020, 2021, 2022, and 2023.

What ContactPoint 360, Inc offers its clients

As a global BPO specialized in providing excellent customer support for clients, ContactPoint 360 offers the following services:

>> Sales Support

>> Work From Home Integration

>> Customer Service Support

>> Customer Retention

>> Back-Office Support

>> Accounts Receivable

>> Collections Assistance

>> Omni-Channel Assistance

>> UX Development

>> User Testing

>> Website Development

>> E-Commerce Support

>> Technical Support

In addition, the company is evolving constantly to include technologically advanced services.

How ContactPoint 360, Inc outshines the competition

Contact Point 360 has a competitive edge in the customer service niche of the BPO industry, delivering top-notch service to its clients and the businesses they serve. Boasting a large staff, the company has numerous highly trained and knowledgeable associates available to provide assistance on any topic or issue.

Headquarters

6285 Northam Dr Suite 400A, Mississauga, ON L4V 1X5, Canada, L4V 1X5, Mississauga, Ontario

Public or Private

private

Seats or staff

500-999

Revenue

$100 mil. - $250 mil.

Industries
  • Energy
  • Financial Services
  • Healthcare
  • Hospitality
  • Retail
  • Telecoms
  • Travel

Details

Executive

Asad Mirza, CEO

Year Founded

2007

Countries of fulfillment
  • Canada
  • Colombia
  • Greece
  • India
  • Jamaica
  • Mexico
  • Philippines
  • United States
Sectors
  • Customer Service
  • Full service BPO
  • Outsourcing Consultancy
Contact information

1-888-257-9892

https://www.contactpoint360.com


About ContactPoint 360, Inc: Review and comparison

Founded in Ontario, Canada, in 2007, Contact Point 360 is a business process outsourcing (BPO) company that assists businesses with customer service experiences. As most will agree, customers are at the forefront of a company’s success. Having the proper procedures and protocols in place to increase satisfaction rates is critical.

As Contact Point 360 states on their website, they are working to create lifelong fans for the brands that they represent. When partnering with a company, they are pledging their loyalty to them. The firm will take all steps to ensure that the level of customer service that they execute is of the highest level.

With almost 5,000 employees, Contact Point 360 is one of the largest BPO’s globally when it comes to customer experience and support. Additionally, the company has grown by almost 10% in employee headcount in the past six months, making it clear that expansion is a guaranteed step soon.

ContactPoint 360, Inc Outsourcing

Many companies are pressed for staff availability when it comes to taking on additional tasks. While they often have employees assigned to customer service, it is difficult to add more resources to the department when calls pour in, and issues arise.

Contact Point 360 provides these outsourcing services for companies and helps them navigate high call volumes and customer resolution issues. Whether it’s a long-term or a temporary solution, the company is there to assist direct staff when needed.

ContactPoint 360, Inc’s BPO services and pricings

As a BPO focused on providing proper customer support for their clients, Contact Point 360 offers the following services:

  • Sales Support
  • Work From Home Integration
  • Customer Service Support
  • Customer Retention
  • Back-Office Support
  • Accounts Receivable
  • Collections Assistance
  • Omni-Channel Assistance
  • UX Development
  • User Testing
  • Website Development
  • E-Commerce Support
  • Technical Support

This list is not exhaustive by any means. In addition to the above, the company is constantly evolving to include necessary elements into its service offerings.

Contact Point 360’s pricing

Due to the personalized approach that Contact Point 360 offers with their services, they do not list pre-determined packages and pricing guidelines on their company website. Instead, they encourage prospective clients to reach out to a sales representative for a custom quote.

How ContactPoint 360, Inc outshines its competition

With a competitive advantage to the customer service niche in the BPO industry, Contact Point 360 provides top-notch service to its clients and the businesses they serve. With a large staff, they have many highly trained and knowledgeable associates to turn to for assistance in any topic and issue.

Key executives

Asad Mirza (CEO)

As a member of the Contact Point 360 team since January 2015, Asad Mirza works with his team to oversee all operations and expand the company. Through his role as CEO, he can administer direction to all departments and align with the needs of each.

Nicole Persad (Senior Training Manager)

Nicole Persad has been with Contact Point 360 since 2020. Since starting at the company, she has fulfilled the role of Senior Training Manager, recruiting and training new employees to the company.

ContactPoint 360, Inc reviews and comparisons

As one of the larger BPO organizations, Contact Point 360 works to retain customer relationships through the targeted services they offer. These options have been highly beneficial to the clients they hold worldwide, with many positive testimonials about the service and success they have acquired.

ContactPoint 360, Inc’s contact information

ContactPoint 360, Inc’s main headquarters is located in:

6285 Northam Dr Suite 400A, Mississauga, ON L4V 1X5, Canada, L4V 1X5, Mississauga, Ontario

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-888-257-9892.

References

https://www.glassdoor.com/Overview/Working-at-ContactPoint-360-EI_IE1330419.11,27.htm

https://www.crunchbase.com/organization/contact-point-360

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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