Top 40 BPO companies in South Africa
List of BPO companies in South Africa
- Connext
- Hugo Inc
- Corpshore Solutions
- 121 BPO Client Services
- OutProsys
- The Agentsy BPO
- SA Commercial
- Rewardsco
- Digicall Group
- Procera
- Capability BPO™
- Affinity Solutions
- Boomerang
- ARC BPO
- Merchants
- CallForce
- Connect BPS
- Mindpearl
- ELS Customer Service
- Black Pen Recruitment
- Mango5
- Startek
- WNS Global Services SA (Pty) Ltd
- Dash BPO
- Indlovu Connect Contact Centre / BPO
- Synergy Contact Center
- 3iSolutions
- CoActivate
- Sigma International
- CCI South Africa
- SoluGrowth
- Outsourcery
- Talksure
- Webhelp SA
- O’Keeffe & Swartz
- ADC Contact Solutions
- Ec3
- Quantanite (SA branch)
- Amalfi Outsourcing
- Real Receptionist
South Africa is one of the fastest-rising outsourcing hubs in the world, witnessing high levels of growth in the past few years. A good number of international companies have delegated and expanded their business functions to Business Process Outsourcing (BPO) firms in the country.
According to data released by McKinsey, South Africa’s BPO sector employs over 270,000 people in six cities as of 2020. The country’s BPO market is valued at $461 million as of 2020, expected to grow three per cent per annum.
Further, Business Process Enabling South Africa (BPeSA) reports that the outsourcing sector contributes ZAR50 million (approximately US$ 3.43 million), or about 9%, to South Africa’s national annual Gross Domestic Product (GDP).
The outsourcing industry has shown strong growth, and no signs of slowing down. BPO industry observers expect the total staff base is expected to increase to over 775,000 jobs by 2030. This only proves the country’s potential to be one of biggest outsourcing powerhouses in the world.
Allow us to give you more insights of the current outsourcing sector in this country. In this article, we have compiled the top BPO companies in South Africa.
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Outsourcing in South Africa
The future is looking bright for South Africa’s BPO industry, considering the many advantages and benefits in outsourcing to this rising BPO destination. While it’s a relatively new force to be reckoned with, there are various reasons why international companies choose to outsource to South Africa.
On top of that, there are reasons as to why we have listed out these top 40 BPO companies in South Africa, and these includes the following:
- South Africans use English as a de facto language. While Afrikaans is the country’s official language, its citizens are proficient in spoken and written English.
- Strong government support. The South African government knows the value of the BPO industry. This is why they’ve been proactively revising their economic policies to accommodate the sector even better.
- Cost-savings. Outsourcing to South Africa can help companies save up to 50% on their labor costs. These massive savings can contribute to the firm’s growth and further expansion.
Top 40 BPO companies in South Africa
Record numbers of companies are looking into outsourcing in South Africa due to the various advantages and benefits that this rising BPO destination can offer.
In this article, we’ve compiled the top 40 BPO companies in South Africa for your perusal.
1. Connext
Connext Global Solutions is a back-office Business Process Outsource (BPO) service provider in the Philippines. The firm has been providing highly skilled professional staffing services at a minimal cost since 2014.
Enabled by seamless cloud connectivity, Connext Global Solutions solve the staffing challenges of their clients. The firm achieves this by building exceptional remote teams that contribute to the smooth running of their client’s businesses.
Read a full review of Connext, here.
2. Hugo Inc
With deep operational ties to Africa and a reputation for developing high-performing teams, Hugo Inc. has become a trusted name for businesses in South Africa looking to elevate their outsourcing strategy.
The company offers customer support, digital trust & safety, data processing, and AI-focused services that empower organizations to deliver world-class experiences.
Hugo’s commitment to community impact and fair employment practices aligns well with South Africa’s growing BPO sector. By combining local insight with a sophisticated global delivery model, Hugo enables South African companies to compete internationally while keeping their operations ethical, scalable, and future-ready.
Read a full review of Hugo Inc, here.
3. Corpshore Solutions
Corpshore Solutions is a global powerhouse for operational excellence, providing tech-integrated BPO and IT outsourcing across six continents, including LATAM, the GCC, and Africa.
They distinguish themselves as a strategic partner that blends massive scale with localized expertise, supporting over 35 major languages. Beyond traditional support, Corpshore specializes in high-complexity domains like AI development, RPA integration, and software engineering.
Their agile model serves everyone from high-growth startups to Fortune 500s, delivering tailor-made solutions in finance, healthcare, and eCommerce.
By merging advanced cloud technologies with a vast multilingual talent pool, Corpshore drives sustainable, borderless growth for modern enterprises.
For a further look at Corpshore Solutions, see their company page.
4. 121 BPO Client Services
121 BPO Client Services is a boutique outsourcing company that services over 500 international and local clients. Since its inception in 1994, the firm has grown and expanded its services. It now offers technical support, complaints and crisis management, social media services, and business intelligence, among others.
Read a full review of 121 BPO Client Services, here.
5. OutProsys
OutProsys is a BPO company specializing in outsourced document processing and data capture services since 2001. The company has evolved from handling typed and handwritten texts to managing digital formats, including emails, spreadsheets, and other electronic documents.
By combining advanced technology with highly trained operators, OutProsys delivers accurate and optimized information management. Their services help businesses reduce the burden of document and email processing, allowing clients to focus on strategic opportunities and core operations.
Read a full review of OutProsys, here.
6. The Agentsy BPO
The Agentsy BPO is a South Africa–based BPO company founded in 2020, providing outsourcing and offshoring services to clients in the UK, United States, Europe, and Australia. Headquartered in the Western Cape, the firm offers services in English and other languages to support a global client base.
The company’s offerings include customer support, technical support, sales, lead generation, appointment setting, and accounting services. Despite being a boutique BPO, The Agentsy BPO has grown to a team of 250 employees and has achieved a revenue of $10 million, demonstrating its capability and market reach.
Read a full review of The Agentsy BPO, here.
7. SA Commercial
SA Commercial is a Cape Town, South Africa–based BPO company that provides award-winning BPO services to both local and international clients. The company focuses on creating inspiring customer experiences by effectively managing client interactions and meeting customer needs.
SA Commercial’s solutions enhance both back-office and contact center operations, offering services such as customer service, lead generation, research, order fulfillment, cross-selling and upselling, client service management, and technical support.
The company positions itself as a trusted partner, delivering comprehensive BPO services designed to optimize business performance and customer satisfaction.
8. Rewardsco
Rewardsco is an outsourcing sales company that was founded in 1996. Since then, the company has been one of the leading sales brands in South Africa. Rewardsco has a significant focus on training and keeping up with technology, which shows in its success as a company.
With over 1000 consultants and other employees, Rewardsco often has higher sales numbers than many other similar companies. The company focuses on the teamwork of its highly trained employees and their ability to provide excellent customer service. They offer several different outsourcing products.
Read a full review of Rewardsco, here.
9. Digicall Group
Digicall Group is a South Africa–based BPO company that has provided outsourced and incident management services to clients for nearly two decades. The company serves multiple industries, including banking, telecommunications, and insurance, delivering specialized solutions supported by advanced technologies.
Since expanding internationally to the United Kingdom in 2012 and Australia in 2015, Digicall Group has grown its workforce to over 1,000 employees and reported revenue of approximately $5 million. The company focuses on helping clients expand their businesses while providing essential, high-quality BPO services.
Read a full review of Digicall, here.
10. Procera
Procera Group, formerly known as Centrevo, is a Durban, South Africa–based BPO company with over 30 years of industry expertise. The company provides customized BPO solutions to clients across South Africa and the United Kingdom, serving multiple industries including banking, retail, insurance, telecommunications, and financial services.
Procera Group’s services are organized into three main areas: sales, quality assurance, and customer support. The company employs between 200 and 500 staff and has reported revenue of under $5 million.
Read a full review of Procera, here.
11. Capability BPO™
Capability BPO is a BPO company that builds client relationships on trust and partnership, backed by a strong governance model and service delivery management framework. The company focuses on delivering exceptional customer experiences through outcome-based, innovative BPO solutions supported by dedicated teams.
What sets Capability BPO apart is its personal, client-centric approach combined with agility and digital innovation. Through initiatives like Care Labs, the company provides clients with insight into its operations, testing new processes, technologies, and ways of working to drive better business outcomes and enhance service delivery.
Read a full review of Capability BPO™, here.
12. Affinity Solutions
Affinity Solutions is a South Africa–based BPO company located in Umhlanga, KwaZulu-Natal. As part of the Affinity Group, the company contributes to job creation and economic stability while providing outsourcing services that help businesses operate more efficiently.
Specializing in services for insolvency and debt administrators, Affinity Solutions focuses on delivering innovative customer experiences tailored to client needs.
With a team of 50–200 skilled professionals in finance, operations, customer care, and compliance, the company helps clients save time, effort, and money by managing essential business processes effectively.
Read a full review of Affinity Solutions, here.
13. Boomerang
Boomerang is a South Africa–based BPO company known for helping businesses strengthen their presence across various industries. The company emphasizes building strong partnerships, encouraging clients to view Boomerang as a trusted ally rather than just a remote service provider.
Boomerang offers a range of services designed to foster meaningful customer connections, including customer sales and retention, customer experience management, multi-channel inbound and outbound call center operations, and B2B marketing and sales solutions.
Read a full review of Boomerang, here.
14. ARC BPO
ARC BPO is a BPO company that provides outsourcing and offshoring solutions to clients in South Africa, the United States, Canada, the United Kingdom, Germany, Belgium, and France. The company supports multiple languages, including English, German, and French, to serve a diverse international client base.
ARC BPO specializes in outbound and inbound sales, virtual assistant and email support, as well as tier 1 to tier 3 technical support. The company’s services are designed to enhance customer engagement, streamline operations, and provide scalable BPO solutions for businesses across various industries.
Read a full review of ARC BPO, here.
15. Merchants
Merchants Dimensions Data, also known as Merchants, is a South Africa–based BPO company that has been operating since 1981. The company specializes in customer service, technology, and data collection, making it one of the most experienced outsourcing firms in the country.
Originally a pioneer in the data science industry, Merchants has expanded globally with satellite offices to provide customer contact and service solutions. The South African branch maintains the company’s commitment to excellence, applying best practices and extensive experience to deliver high-quality service to both clients and employees.
Read a full review of Merchants, here.
16. CallForce
CallForce is a South Africa–based BPO company that provides contact center solutions and scalable outsourcing services to clients worldwide. Since 1999, the award-winning firm has delivered cost-effective, customized BPO solutions that optimize processes and enhance customer experiences.
CallForce combines innovative contact center services with digital engagement to bridge communication gaps and drive operational efficiency. With decades of industry experience, the company has expanded its presence to Australia and the UK and employs between 1,000 and 5,000 professionals.
Read a full review of CallForce, here.
17. Connect BPS
Connect BPS is a South Africa–based BPO company located in KwaZulu-Natal, specializing in collections and recovery services. The company helps businesses recover outstanding accounts without the need to hire a permanent in-house collections team.
Positioned at the forefront of the Fourth Industrial Revolution, Connect BPS challenges traditional BPO practices with innovative approaches to collections and revenue recovery.
Despite being a relatively young company, it has established a global presence and earned a reputation for helping clients reclaim delinquent accounts and lost revenue efficiently.
Read a full review of Connect BPS, here.
18. Mindpearl
Mindpearl is a Cape Town, South Africa–based BPO company that provides human-centered communication and outsourcing services to clients worldwide. Established in 1999, the award-winning firm focuses on delivering high-quality customer experiences across multiple industries.
Mindpearl offers 24/7 multilingual contact center solutions in sectors such as telecommunications, retail, finance, and aviation. With three contact centers in South Africa, Fiji, and Peru, the company supports service in 25 languages and employs over 2,000 professionals, all committed to the company’s principle of “Our people, your brand.”
Read a full review of Mindpearl, here.
19. ELS Customer Service
ELS Customer Service is a BPO company that provides services designed to help businesses operate more efficiently and improve customer relationships. Though a small company with 51–200 employees, ELS has built a solid reputation for delivering reliable BPO solutions.
Since 2006, ELS has supported companies with call center management, office administration, e-commerce development, and quality assurance.
By leveraging technology and innovative approaches, the company helps clients enhance customer service, strengthen their workforce, and focus on business growth, aiming to transform operations for long-term success.
Read a full review of ELS Customer Service, here.
20. Black Pen Recruitment
Black Pen Recruitment is a South Africa–based, 100% female-owned recruitment and outsourcing company founded in 2012. The firm provides immigration and recruitment solutions across industries such as technology, retail, and finance, aiming to connect talent across Africa with global opportunities.
Serving over 50 clients in 20 countries, Black Pen Recruitment offers access to more than 10,000 candidates. Operated by a six-person team that includes foreign language specialists, the company has built a strong reputation for high employee retention and a multi-million-dollar revenue stream, positioning itself as a leading recruitment consultancy in South Africa.
Read a full review of Black Pen Recruitment, here.
21. Mango5
Mango5 is a South Africa–based BPO company that delivers services to both domestic and international clients across various industries, including healthcare. Founded in 2005, the company operates a Cape Town facility known for providing high-quality outsourced services.
Mango5 offers comprehensive call center solutions, including inbound and outbound calls, live call transferring, quality control, and specialized recruitment services, particularly within the medical sector, helping clients optimize operations and improve customer engagement.
Read a full review of Mango5, here.
22. Startek
Startek is a global BPO company that provides customer experience management solutions across multiple sectors, including cable media, financial services, and healthcare. Founded in 1987 in Denver, Colorado, the company has built a long-standing reputation for delivering high-quality service.
With offices around the world, including Johannesburg, South Africa, Startek offers specialized healthcare outsourcing services for payers, providers, pharmaceutical companies, and medical device firms, helping clients improve operational efficiency and customer engagement.
Read a full review of Startek, here.
23. WNS Global Services SA (Pty) Ltd
WNS Global Services SA (Pty) Ltd is the South African branch of the global business process management firm WNS, a subsidiary of Capgemini. The company specializes in BPO services, including customer experience, finance, analytics, and HR, serving clients across Africa and around the world.
Operating from multiple centers in South Africa, WNS Global Services SA leverages AI and advanced technology to deliver intelligent operations, drive business transformation, and manage complex processes. With over 13 years of experience, the company maintains a strong local presence while supporting global clients.
Read a full review of WNS, here.
24. Dash BPO
Dash BPO provides contact center and BPO solutions, including customer care, technical support, and quality assurance services. Since its founding in 2017, the company has supported businesses of all sizes in delivering high-quality service to their customers.
The firm specializes in helping clients maintain and strengthen customer relationships using modern communication technologies, ensuring efficient and effective interactions across multiple channels.
Read a full review of Dash BPO, here.
25. Indlovu Connect Contact Centre / BPO
Indlovu Connect is a South Africa–based BPO company that combines expertise in contact center operations with brand and business optimization services. The company leverages its experience to help clients enhance customer engagement and operational efficiency.
With a team of skilled professionals, Indlovu Connect has successfully managed numerous call center projects, building them from the ground up for a wide range of blue-chip clients. Their approach focuses on delivering high-quality BPO solutions tailored to meet the specific needs of each business.
Read a full review of Indlovu Connect Contact Centre / BPO, here.
26. Synergy Contact Center
Synergy Contact Center is a business process outsourcing company that provides full-service BPO solutions and consulting, specializing in HR and payroll automation to enhance efficiency and reduce clerical errors.
The company has been delivering these services since 2014, helping businesses streamline operations and improve workforce management.
Their payroll services ensure accurate paycheck processing, vacation and overtime management, benefits disbursal, and automatic updates to tax and compliance calculations, providing reliable and consistent payroll management for clients.
Read a full review of Synergy Contact Center, here.
27. 3iSolutions
3iSolutions is a South Africa–based BPO company founded in 2003, making it one of the country’s longest-standing international BPOs. The company focuses on delivering intelligent solutions that enhance communication between clients and their customers.
By improving client-customer interactions, 3iSolutions helps businesses build stronger relationships and drive growth. The company provides a range of services, including consumer support, business support, lead generation, and customized solutions tailored to meet specific client needs.
Read a full review of 3iSolutions, here.
28. CoActivate
CoActivate is a BPO company that operates as a full-service engagement center, providing solutions for sales, customer support, and other customer-facing processes. The company enables businesses to outsource key interactions while ensuring a seamless, modern customer experience.
Originally founded in 2010 as Likeminds Group and rebranded to CoActivate in 2018, the company offers a wide range of voice and marketing services powered by advanced technology. CoActivate uses tools such as voice recording, quality management systems, and analytics to provide clients with visibility and control over outsourced processes.
Read a full review of CoActivate, here.
29. Sigma International
Sigma International is a management consulting company in South Africa, founded in 2003. The company operates under South Africa’s Broad-Based Black Economic Empowerment (BBBEE) policy and has expanded its services from traditional management consulting to include enterprise development, commercialization, and other business solutions.
Built on the principle that innovative business solutions drive growth, Sigma International has established itself as a leading player in business development and advancement, supporting organizations to achieve sustainable success.
Read a full review of Sigma International, here.
30. CCI South Africa
CCI South Africa, part of the global CCI group, is a BPO company and international contact center operator providing multi-channel customer services, including sales and support, for clients in the UK, US, Australia, and across Africa. The company is recognized for its large operational footprint, people-focused approach, and flexible service delivery.
Operating from South Africa, Kenya, and other African locations, CCI South Africa offers outsourced call center solutions designed to deliver high-quality, large-scale services for major brands.
The company supports business growth through sales strategies, chat and email support, customer service, and social media management, serving industries such as e-commerce, healthcare, telecommunications, and insurance.
Read a full review of CCI South Africa, here.
31. SoluGrowth
SoluGrowth is a South Africa–based BPO company that provides innovative solutions to optimize workflows and reduce operational costs. The company offers comprehensive BPO services, including customer support, finance, and administrative management, enabling businesses to focus on their core activities.
Founded in 2018, SoluGrowth leverages advanced technology and expert teams to enhance productivity, improve service delivery, and support business transformation.
The company delivers infrastructure solutions and IT-enabled services to a diverse global client base, currently serving 229 clients across 23 countries, including notable companies such as Heineken, Vodacom, and Mastercard.
Read a full review of SoluGrowth, here.
32. Outsourcery
Outsourcery is a South Africa-based business process outsourcing company that connects small and medium businesses, as well as entrepreneurs, with professional virtual assistants.
The company provides support for both personal and business tasks, including calendar management, travel research, document formatting, PowerPoint preparation, and email correspondence.
Founded in 2015, Outsourcery serves clients across South Africa, Europe, and the United States, offering fully vetted, multi-talented assistants fluent in languages such as English, German, Spanish, Italian, Dutch, and French.
With a team of around 150 employees, the company is known for its selective hiring practices and has built a strong reputation for delivering reliable, high-quality virtual assistant services.
Read a full review of Outsourcery, here.
33. Talksure
Talksure is a South Africa–based BPO and financial services company that supports businesses in achieving growth and operational efficiency. The company operates a centralized customer contact center staffed with skilled sales agents and customer care professionals who handle outsourced solutions and client inquiries.
In addition to its contact center services, Talksure provides specialized consultants in inbound response-based marketing and outbound sales strategies. The company offers a wide range of insurance and non-insurance services, helping HR departments and businesses manage operations effectively while expanding their financial potential.
Read a full review of Talksure, here.
34. Webhelp SA
Webhelp SA is the South African branch of the global customer experience company Webhelp, now part of Concentrix.
The company provides tech-powered services, including customer support, analytics, and business process outsourcing, with a focus on human-centered, data-driven solutions for industries such as retail, healthcare, and finance.
Webhelp SA delivers fully integrated, end-to-end solutions that combine advanced technology with skilled professionals to optimize client operations. Its approach emphasizes innovation and digital transformation, creating long-lasting, valuable customer relationships while supporting major global brands at scale.
Read a full review of Webhelp, here.
35. O’Keeffe & Swartz
O’Keeffe & Swartz is a business process outsourcing company that specializes in selling simple insurance solutions to targeted high-affinity lists through outbound calling. The company works with a portfolio of blue-chip clients in the financial services industry and is trusted for delivering high-quality sales results.
With a strong track record in sales performance, rigorous quality standards, and compliance processes, O’Keeffe & Swartz has established itself as a market leader in insurance and direct marketing.
The company’s success stems from its deep understanding of client needs and consumer behavior, helping South Africans secure insurance solutions that address their financial priorities and provide peace of mind.
Read a full review of O’Keeffe & Swartz, here.
36. ADC Contact Solutions
ADC Contact Solutions is a BPO company based in Durban, South Africa, providing essential customer contact solutions to businesses. The company employs around 200 professionals and focuses on building strong client relationships while investing in the growth and development of its employees and partners.
With extensive experience serving clients across the United Kingdom, South Africa, the United States, and Australia, ADC Contact Solutions offers outsourcing services, call center operations, customer experience support, quality assurance, and customer service.
The company is led by experienced professionals committed to delivering a high level of care and service excellence.
Read a full review of ADC Contact Solutions, here.
37. Ec3
Ec3 is a BPO company that is owner-operated and dedicated to delivering service excellence. The company has earned recognition as the best-outsourced contact center in the world for three consecutive years by ContactCenterWorld.
Ec3 provides trusted solutions and partnerships across a range of services, including specialist call center solutions, customer retention and reactivation, customer service and collections, back-office support, product development, and digital communication channels such as webchat, WhatsApp, and social media responses.
Read a full review of Ec3, here.
38. Quantanite
Quantanite is a BPO company that combines human expertise, resources, and technology to help businesses optimize operations and deliver exceptional customer service. The company focuses on providing solutions that enhance efficiency and support long-term growth.
With operation centers in Bangladesh and South Africa, Quantanite also maintains dedicated account management locations across Europe and the United States. The company assists businesses with day-to-day support while fostering strong, lasting client relationships.
Read a full review of Quantanite, here.
39. Amalfi Outsourcing
Amalfi Outsourcing is a BPO company that provides clients with access to expert professionals, innovative solutions, and advanced software to support scalable and cost-effective operations. The company helps organizations extend their reach and operate more efficiently while showcasing their full business potential.
Based in Durban, South Africa, Amalfi Outsourcing operates with a dedicated team of around 200 professionals trained across inbound and outbound services, quality assurance, office solutions, customer service, retention, and customer lifecycle management.
40. Real Receptionist
Real Receptionist is a South Africa–based BPO provider specializing in professional call answering and virtual receptionist services.
The company supports businesses by managing incoming calls and transfers, enabling clients to stay focused on core operations while ensuring their customers receive prompt, professional assistance.
Built around the concept of virtual reception for small and growing businesses, Real Receptionist delivers trained receptionists who handle calls, provide basic administrative support, and schedule appointments.
Backed by advanced call-forwarding and routing technology, the company ensures seamless connectivity and a consistently professional caller experience.
Independent
