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Founded in 2006, CCI global is an international, African based business process outsourcing organization whose focus on growth, quality service delivery and commitment to establishing long term partnerships has enabled it to become a top tier BPO operator in Africa. With an international global HQ based in Dubai, CCI Global is a 11,000+ employee strong organization transforming how BPOs do business while retaining the essence of what makes us competitive, flexible and adaptable in a dynamic global business environment.
We are a diverse organization that operates across South Africa, Kenya, Ethiopia, Rwanda and Ghana and with continued expansion on the horizon. Our focus on people combined with our client centric operating model has created a business enhancing, multi sector, multi-channel & multilingual delivery center capability servicing a global customer base of over 80 leading brands across the USA, UK, Australia and Africa operating 24x7x365.

What CCI GLOBAL offers its clients

Our key value proposition is based around capitalizing on the highly educated, young and multilingual labor market in Africa through our recruitment delivery platform - CareerBox. As part of our recruitment we carry out impact sourcing from underprivileged communities, training them for and placing them in digitally enabled contact centre positions. with primary operational centres in Sub Saharan African, the talent pool for agents includes a high capacity for neutral English, cultural affinity for the western world and high empathy, qualities which we recruit and train for across omnichannel operations, ensuring effective customer service exeriences focused on the customer's needs.


JLT Cluster X, Tower X2, office 201, Dubai, 449618, Dubai

Public or Private


Seats or staff




  • Ecommerce
  • Energy
  • Entertainment
  • Financial Services
  • Healthcare
  • Hospitality
  • Retail
  • Software Tech/IT
  • Telecoms
  • Travel
  • Utilities


Domain Authority


Site traffic


OA ranking


Glassdoor rating


CrunchBase ranking



Year Founded


Countries of fulfillment
  • Ethiopia
  • South Africa
  • Customer Service
  • Full service BPO
Contact information


[email protected]

Social media



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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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