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CCI Global

5.0/5 • Glassdoor rating


Founded in 2006, CCI global is an international, African based business process outsourcing organization whose focus on growth, quality service delivery and commitment to establishing long term partnerships has enabled it to become a top tier BPO operator in Africa. With an international global HQ based in Dubai, CCI Global is a 11,000+ employee strong organization transforming how BPOs do business while retaining the essence of what makes us competitive, flexible and adaptable in a dynamic global business environment.
We are a diverse organization that operates across South Africa, Kenya, Ethiopia, Rwanda and Ghana and with continued expansion on the horizon. Our focus on people combined with our client centric operating model has created a business enhancing, multi sector, multi-channel & multilingual delivery center capability servicing a global customer base of over 80 leading brands across the USA, UK, Australia and Africa operating 24x7x365.

What CCI Global offers its clients

Our key value proposition is based around capitalizing on the highly educated, young and multilingual labor market in Africa through our recruitment delivery platform - CareerBox. As part of our recruitment we carry out impact sourcing from underprivileged communities, training them for and placing them in digitally enabled contact centre positions. with primary operational centres in Sub Saharan African, the talent pool for agents includes a high capacity for neutral English, cultural affinity for the western world and high empathy, qualities which we recruit and train for across omnichannel operations, ensuring effective customer service exeriences focused on the customer's needs.


JLT Cluster X, Tower X2, office 201, Dubai, 449618, Dubai

Public or Private


Seats or staff



$100 mil. - $250 mil.

  • Ecommerce
  • Energy
  • Entertainment
  • Financial Services
  • Healthcare
  • Hospitality
  • Retail
  • Software Tech/IT
  • Telecoms
  • Travel
  • Utilities


Year Founded


Countries of fulfillment
  • Ethiopia
  • South Africa
  • Customer Service
  • Full service BPO
Contact information


About CCI Global: Review and comparison

CCI South Africa is an international contact center and Business Process Outsourcing (BPO) services provider headquartered in Durban, South Africa. CCI South Africa is the country’s largest international and domestic outsourcing contact center.

CCI South Africa is a private company that employs between 5001-10000 people throughout their contact center operations. Since CCI South Africa’s founding in 2005, the company has grown to include clients throughout South Africa and around the world. 

With a focus on providing communication avenues between clients and their customers, CCI South Africa works in every aspect of the communication journey, from daily problems to long-term problem-solving for every customer. 

CCI Global Outsourcing

CCI South Africa has served South Africa and the world with contact center services for over 15 years. With employees who strive to pursue excellence in their careers, CCI South Africa offers clients a high level of expertise and professionalism. 

CCI South Africa plays a crucial role in developing trust between clients and their potential customers. To succeed, CCI South Africa has dedicated itself to creating a healthy and happy work environment for its employees. In 2015, CCI South Africa won the regional and national Wellness in the Workplace award. 

CCI Global’s BPO services and pricings

CCI South Africa strives to bring value to each client with every interaction through various unique services. Those services include: 

  • Collections
  • Sales
  • Customer retention
  • Technical support
  • Telemarketing
  • Webchat
  • Customer service
  • Automation
  • Customer experience services
  • First-call resolution
  • Outsourcing

CCI South Africa provides services to companies worldwide, with headquarters in Durban and locations in Johannesburg and Nairobi, Kenya. 

CCI South Africa’s pricing

CCI South Africa offers a variety of pricing options depending on each client’s needs. With customizable packages, CCI South Africa works with clients to get affordable and sustainable prices for specific requirements.  

How CCI Global outshines its competition

CCI South Africa strives to outperform its competition in some notable ways:

  • The team provides end-to-end solutions that add value for every client;
  • The company is built on principles of integrated relationships and strong professional bonds;
  • Clients have access to a range of services and solution options that meet specific needs;
  • CCI South Africa builds a robust work environment that helps employees succeed in meeting the missions and vision, providing satisfaction for every client.

CCI South Africa is the leading contact center in South Africa, providing value-added services for every client. 

Key executives

  • Mark Chana (Managing Director)

Chana is a business professional with years of experience who brings his expertise and passion to the workplace. Under his leadership, the workplace culture of CCI South Africa has improved significantly since its founding. 

  • Craig Dickson (Head of Finance)

Dickson is a leader in financial services who brings his expertise and good nature to work daily with CCI South Africa. With years of experience in financial services, BPO, technology, and telecommunications, he helps CCI South Africa thrive as a leader in the communication industry.

CCI Global reviews and comparisons

CCI South Africa is an international contact center and BPO services provider in Durban, South Africa. The company is a leader in the industry and the number-one contact center in South Africa.

CCI Global’s contact information

CCI Global’s main headquarters is located in:

JLT Cluster X, Tower X2, office 201, Dubai, 449618, Dubai

Further, you may virtually reach out the company through the following contact information:

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In addition, you may email them at [email protected] or call .

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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