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Connect BPS

About

Through its operations over the past 24 years, parent company MCS Debt Recovery identified an increasing number of clients in South Africa and offshore that require outsourced services.
Connect BPS (Pty) Ltd was established out of the need for these services.
The strong management team behind Connect BPS has collectively 258 years of well-rounded experience in the business process services sector. The senior team has extensive expertise in customer services, sales, debt recovery, marketing, and retention strategies across various industries.

What Connect BPS offers its clients

We believe the customer journey is a multi-channel experience based on customer preference. With innovation being the thread that runs through customized strategies, we incorporate multiple platforms to communicate with customers. As these platforms evolve, we add to the services we offer our clients, disrupting the status quo. SMS’s and emails are integrated into our system enabling quick, efficient, and seamless communication flow from agent to the customer.

How Connect BPS outshines the competition

Our values also include Trust, Transparency, Integrity, and Ethics. These values are the foundation of all our relationships, starting with our employees and extending to our clients, suppliers, industry associates, and various communities.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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