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Connect BPS

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About

Through its operations over the past 24 years, parent company MCS Debt Recovery identified an increasing number of clients in South Africa and offshore that require outsourced services.
Connect BPS (Pty) Ltd was established out of the need for these services.
The strong management team behind Connect BPS has collectively 258 years of well-rounded experience in the business process services sector. The senior team has extensive expertise in customer services, sales, debt recovery, marketing, and retention strategies across various industries.

What Connect BPS offers its clients

We believe the customer journey is a multi-channel experience based on customer preference. With innovation being the thread that runs through customized strategies, we incorporate multiple platforms to communicate with customers. As these platforms evolve, we add to the services we offer our clients, disrupting the status quo. SMS’s and emails are integrated into our system enabling quick, efficient, and seamless communication flow from agent to the customer.

How Connect BPS outshines the competition

Our values also include Trust, Transparency, Integrity, and Ethics. These values are the foundation of all our relationships, starting with our employees and extending to our clients, suppliers, industry associates, and various communities.

Headquarters

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Public or Private

Private

Seats or staff

11-50

Revenue

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Industries

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Highlights

Domain Authority

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Site traffic

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OA ranking

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Glassdoor rating

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CrunchBase ranking

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Details

Executive

Saskia Hill, Chief Executive Officer

Year Founded

2019

Countries of fulfillment

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Sectors

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Contact information

27315377500

https://connectbps.com/

Social media

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About Connect BPS: Review and comparison

Located in the South African province of Kwazulu Natal, Connect BPS is a medium-scale collection and recovery agency, providing a laser-like focus on helping companies collect and recover what is theirs and preventing them from hiring a permanent in-house collections department.

Connect BPS has positioned itself at the front of the Fourth Industrial Revolution, challenging existing processes and eschewing “the way things have always been done” for a more forward way of thinking when it comes to BPO. 

This three-year-old company has a worldwide presence even though it doesn’t have much of an online presence. It has made some strong inroads with companies looking to recover delinquent accounts and recover some lost revenue.

Connect BPS Outsourcing

Connect BPS takes away the hassle of debt collection and recovery from other companies. Debt collection is always challenging, and companies can’t afford to spend inordinate amounts of resources pursuing outstanding and delinquent debts.

This company is privately owned with under 50 employees and works with some of the world’s largest banks, insurance companies, retailers, and financial services providers. They not only pursue debts for these organizations, but Connect BPS also works to give its employees the opportunity to learn, grow, and develop their skills.

Connect BPS’s BPO services and pricings

Connect BPS provides the following specific services:

  • Access to skilled, trained staff that focuses on outcomes 
  • Boosting return-on-investment
  • Boosting morale among each client’s workforce
  • Setting employees free to work on a company’s core mission
  • Removing the grind of back-office work from their clients’ hands

Connect BPS’ pricing

Connect BPS doesn’t publish a pricing schedule. What a prospective client pays is entirely dependent on their individual needs, wants, and goals. Contact them to get an estimate and start the outsourcing process.

How Connect BPS outshines its competition

The firm not only works to elevate and develop its own employees, but it also takes a strong stance against “traditional and iniquitous ‘slave labor’ rates. They believe in using their company to help their community while also providing a needed service to the corporate world. 

Connect BPS evolves as the business world evolves, adding new services as necessary and eliminating those that become obsolete. They use many platforms to communicate with their clients, including SMS and email. Instead of going with the grain, they fly in the face of it, blazing their own trails and flying in the face of BPO traditions.

Key executives

Saskia Hill (Owner and CEO)

Saskia Hill has extensive experience as both a company owner and CEO. She’s worked in accounting, internal auditing, financial management, and she had her own accounting, tax, and consulting business from 1999 to 2009. She has committed herself to improving the debt collection process to make it as efficient as possible for all involved.

Connect BPS reviews and comparisons

We were unable to find any reviews for Connect BPS. However, since they are a small company in South Africa, we recommend that you check out other small BPOs in South Africa that provide collection and recovery services.

Connect BPS’s contact information

Connect BPS’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 27315377500.

Connect BPS news, podcast & articles

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Connect BPS videos & images

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About OA

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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