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Ec3 specializes in contact center customer retention. Reactivation, cross-marketing, and retaining clients primarily using OUTBOUND agents.
Verticals we have deep experience in are primarily in Telco; Online Gaming; Financial Services; Retail & Health.
English-speaking, being Durban-based means our staff have excellent language skills combined with a neutral accent.
We speak to the world!

What Ec3 offers its clients

World-class training and career development of our staff is what we strive for, and often shows
up in larger operators poaching them.

How Ec3 outshines the competition

Ec3 may not be the biggest, but being owner-operated for the past 8 years has meant that commitment and passion to service excellence have not waned. The story of us starting in a garage with 2 agents is true. Organically we slowly grew with our partners and moved into industrial-sized premises in Avoca, Durban.



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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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