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Urban Communications

4.2/5 • Glassdoor rating


Urban Communications is a leading name in Call Centre outsourcing industry and other call answering service industries like Taxi, Medical Offices, Small Businesses and Real Estate.

We offer outsourced customer care services and we are constantly working towards finding outsourcing solutions. Urban Communications is a registered and licensed company and we are currently providing our services across the UK.



Public or Private


Seats or staff



$1 mil. - $5 mil.






Year Founded


Countries of fulfillment




Contact information

44 161 791 4683

About Urban Communications: Review and comparison

Urban Communications has been a reputable name in the call center outsourcing industry since it started operating in the UK. Being registered and licensed, the company offers first-class outsourced customer care services like no other. For its efficient service and results delivered, Urban Communications constantly works on discovering more outsourcing solutions.

The telecommunications company is relatively small, with under 50 employees. However, Urban Communications has made a reputation for itself as a professional and consistent company.

Urban Communications Outsourcing

Urban Communications, Inc. guarantees 100% customer satisfaction in all its services by hiring only the most competent and dedicated agents. Among the company’s criteria for hiring include excellent communication skills, a master’s degree, a minimum of 3 years experience in the same field, and a positive outlook.

Short notices and holiday shifts are welcome at Urban Communications, allowing customers to stay worry-free and focused on growing their business alone. Also, the company operates on a 24-hour basis, having a backup staff that’s all ready for emergencies to avoid any interruptions in the operations. In the 5 years that Urban Communications started serving customers across the globe, the company received only good reviews.

Urban Communications’s BPO services and pricings

Urban Communications is a leading outsourcing provider. The company offers a range of services, including the following:

  • Operators and dispatchers
  • Outbound services
  • Inbound support

Urban Communications’ pricing

Urban Communications offers service packages that are unique and made to suit your needs. Along with that, the pricing may vary depending on the services and support your business requires. 

Their pricing options are not available on their website, so contact them directly if you would like to receive a quote.

How Urban Communications outshines its competition

For 5 years, Urban Communications has provided high-quality outsourced customer care to various organizations and businesses both big and small. The company proves that for every business, there is a suitable customer service solution that it can provide for them.

Their dispatchers undergo rigorous training to ensure they deliver on their promises. Their outbound services also comply with local regulations. Moreover, the around-the-clock inbound support means that their clients’ customers always receive support from a real person.

Key executives

There is limited information available about the key executives for Urban Communications. However, the team comprises experienced professionals who have received relevant training.

Urban Communications reviews and comparisons

There are no current reviews on Urban Communications’ services. However, we believe the company is best compared with other outsourcing customer service companies in the UK and around the globe.

Urban Communications’s contact information

Urban Communications’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 44 161 791 4683.

Urban Communications news, podcast & articles

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Urban Communications videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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