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Dash BPO

About

DASH BPO, LLC is a global leader in delivering best-in-class first party solutions for its strategic partners. With expertise in Customer Care, Sales, Collections, Quality Assurance, Verification, and Technical Support, DASH is an organization that understands the importance of a true partnership approach. As an extension of your company we understand that brand protection and providing a superior customer experience is our top priority.

Headquarters

-

Public or Private

Privately Held

Seats or staff

501-1,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

17,802,647

Domain Authority

10

Site traffic

83

OA ranking

-

Glassdoor rating

1.9

CrunchBase ranking

-

Details

Executive

Dan Elmalem, CEO

Year Founded

2017

Countries of Fulfillment

-

Sectors

-

Contact information

1 833 327 4276

https://dashbpo.com/

Social media

-

About Dash BPO: Review and comparison

Dash BPO is an innovative outsourcing and offshoring contact center and Business Processing Outsourcing (BPO) solution services provider headquartered in Orlando, Florida. The firm has provided excellent customer care, technical support, and quality assurance services for businesses of any size since 2017.

This BPO firm specializes in helping businesses maintain and build customer relationships through the most up-to-date communication technology. 

Since its inception, Dash BPO has expanded its BPO services offices to Panama for enhanced global client management. Their current company size is between 501 to 1,000 employees, and its last reported revenue is $4 million.

Dash BPO Outsourcing

This firm takes pride in helping businesses focus on their high-priority contacts while they work increasing their business’s success and profit. Dash BPO uses several communication channels, including phone and email.

They also hire the best customer care agents to ensure superior performance when following their clients’ plans for success, offer scalable solutions for all CX requirements, and use the latest software and technology to review their tasks and improve their skills.

Dash BPO’s BPO services and pricings

Dash BPO is a dynamic outsourcing solution that provides the following services:

  • Technical Support;
  • Customer Care and Verification;
  • Accounts Receivables Management;
  • Business Processing Outsourcing;
  • Quality Assurance;
  • Contact Center Solutions;
  • Collections;
  • Sales;
  • Welcome Calls for Email, Phone, Letters, and SMS

The firm also has expertise in working with several industries, including automotive, telecommunications, financial services, retail, airline, cable, and satellite.

Dash BPO’s pricing

Dash BPO’s pricing depends on their client’s needs and business development plans. As a result, the overall costs for their services can increase as a client requests more services to enhance their operations.

How Dash BPO outshines its competition

Dash BPO prioritizes delivering the best contact center services for helping their clients manage their customers in an enhanced workflow method to help them achieve their goals. Their model for success includes:

  • Tracking and escalating business processes through automation;
  • Providing the best customer experience by exceeding their expectations;
  • Helping clients by analyzing and using insights to improve their business operations;
  • Providing seamless communication with customers while transferring them into different outlets;
  • Practicing all requirements of the Customer Care Performance Center Inc.;
  • Selecting highly trained professionals who are passionate about customer service to work on English and Spanish contact center teams;
  • Incorporating professionalism and attention to detail to meet every industry’s standards and guidelines

Key executives

Dan Elmalem (CEO)

Dan Elmalem has been Dash BPO’s Chief Executive Officer (CEO) since 2017. Elmalem also has over 15 years of experience in the customer contact industry from his prior role as the CEO of Affinity Global.

Kim Ogaard-Nielsen (Vice President)

Kim Ogaard-Nielsen has been Dash BPO’s Vice President since 2017. He also has experience working with several industries, including shipping, IT, automotive, and renewable technologies.

Dash BPO reviews and comparisons

Dash BPO is an innovative contact center, offshoring, outsourcing, and BPO service provider in the United States. Although we currently don’t have extensive reviews for Dash BPO, we suggest comparing it with other BPO services based in Florida that provide omnichannel communication for their client’s customers.

Dash BPO’s contact information

Dash BPO’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 833 327 4276.

References

https://www.glassdoor.com/Overview/Working-at-dash-BPO-EI_IE1870797.11,19.htm

Dash BPO news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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