Top 50 BPO companies in China
- China’s BPO sector competes on technical depth and speed rather than cost alone, backed by around 5 million STEM graduates a year.
- Providers cluster in Tier 1 and Tier 2 cities such as Beijing, Shanghai, Dalian, and Chengdu, with strong Japanese and Korean language support out of the north.
- This guide profiles 50 leading firms, spanning domestic software pioneers, the China operations of global IT and customer-experience providers, and homegrown cloud and AI giants.
- China fits businesses that need high-tech, digital-transformation, and North Asian market support more than low-cost English voice work.
List of the top BPO companies in China
- Neusoft
- Chinasoft International
- Pactera
- Beyondsoft
- CIIC
- iSoftStone
- Wicresoft
- Aisino
- Symbio
- Insigma Global
- Bsoft
- Transcosmos China
- Concentrix China
- Teleperformance China
- Sutherland Global Services China
- Genpact China
- Accenture China
- Capgemini China
- Infosys China
- Wipro China
- Tata Consultancy Services China
- IBM China
- NTT DATA China
- Atos China
- Cognizant China
- HCLTech China
- Tech Mahindra China
- DXC Technology China
- CGI China
- TTEC China
- Alorica China
- Majorel China
- Callnovo
- Foundever China
- VXI Global Solutions China
- HKT Teleservices
- PCCW Solutions
- China Telecom BPO
- China Mobile BPO
- China Unicom BPO
- Inspur
- Thunisoft
- Digital China
- DHC Software
- GDS Holdings
- VSTECS
- Kingdee
- Yonyou
- NeuCloud
- Baidu
Most people still see China through the rear-view mirror of a factory floor. But the real story has moved on.
King’s College London data revealed that China now produces around 5 million STEM graduates every single year, creating a density of technical talent that is practically impossible to find anywhere else.
If you’re looking for a competitive edge in Asia, you are looking for a partner with the infrastructure to think alongside you.
Business leaders increasingly turn to Chinese providers because of the country’s massive talent pool and resources to gain a competitive edge.
For this guide, we list the top BPO companies you can evaluate if you’re considering partnering with experts in a prominent Asian market.
Overview of the BPO industry in China
The Chinese business process outsourcing (BPO) sector operates with a heavy emphasis on digital integration and domestic market expertise. Unlike other regions that focus solely on cost, Chinese firms prioritize speed and technical proficiency.
The government actively supports the Internet Plus initiative, which encourages service providers to integrate cloud computing, big data, and the Internet of Things (IoT) into their service models.
You’ll also find that many Chinese BPOs are concentrated in Tier 1 and Tier 2 cities like Beijing, Shanghai, Dalian, and Chengdu, where infrastructure and education levels are highest.
Benefits of outsourcing to China
Partnering with Chinese service providers gives your business the agility and technical depth required to compete in complex global markets:
- Access to specialized technical talent. China produces millions of STEM graduates annually, providing you with a workforce capable of handling complex software development and engineering tasks.
- Multilingual capabilities. Providers in Dalian and northern China offer exceptional Japanese and Korean language support, while coastal cities provide fluent English and Mandarin services.
- Superior digital infrastructure. Your operations benefit from some of the fastest internet speeds and most advanced data centers in the world.
- Proximity to the Asian consumer market. Outsourcing your support or back-office tasks to China places your operations in the heart of the world’s largest consumer base.
- Scalability and speed. Chinese firms are known for their ability to mobilize large teams quickly, allowing you to scale operations in response to sudden market shifts.
Top global outsourcing list
Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We list over 4,700 BPO firms located across the globe in our global directory, and we provide detailed information, price guides, and reviews.
Whether you are a solopreneur, SME owner, or corporate executive, we can help you find the most suitable outsourcing provider for your business.
Explore our outsourcing directory now. You may also check out our top BPO lists here:
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50 top BPO companies in China
Selecting the right partner from this diverse list of industry leaders ensures your global operations benefit from China’s unique blend of technical expertise and massive scale:
1. Neusoft
Neusoft stands as China’s first listed software company and a pioneer in the domestic outsourcing space.
They provide comprehensive IT-enabled services across healthcare, education, and automotive sectors. You gain access to a firm with decades of experience in navigating the complexities of the Chinese regulatory landscape.
2. Chinasoft International
Chinasoft International focuses on cloud-driven digital transformation and high-end IT consulting. They serve a vast array of Fortune 500 clients with a specific emphasis on government and financial services.
You can rely on their robust delivery centers spread across China and North America to manage large-scale projects.
3. Pactera
Pactera provides world-class digital consulting and technology services to global clients. They excel in strategic consulting, user experience design, and data science applications.
Your business benefits from their deep roots in the Chinese market, combined with a global perspective on innovation.
4. Beyondsoft
Beyondsoft delivers high-quality IT consulting and outsourcing solutions with a focus on cloud computing and big data. They maintain a strong presence in the United States, Japan, and Southeast Asia to facilitate cross-border operations.
You will find their technical expertise invaluable for complex software testing and development.
5. CIIC
CIIC is a premier state-owned enterprise specializing in human resources, intellectual services, and BPO. They provide comprehensive back-office support, payroll management, and recruitment services for multinational corporations entering the Chinese market.
You gain a partner with deep institutional ties and extensive knowledge of local compliance.
6. iSoftStone
iSoftStone is a leading digital technology services vendor in China. They offer end-to-end digital solutions that include digital transformation consulting and software technical services.
You can leverage their expertise to modernize your legacy systems and integrate advanced AI capabilities.
7. Wicresoft
Wicresoft began as a joint venture between Microsoft and the Shanghai government, giving them a unique blend of Western standards and local knowledge. They specialize in high-level IT services and business process outsourcing.
With them, you get a partner who understands the nuances of global corporate culture.
8. Aisino
Aisino Corporation is a major IT service provider focusing on financial and taxation systems, information security, and enterprise resource planning. They lead the way in digitizing complex government-related financial processes.
They offer high-level security clearance and unparalleled expertise in navigating Chinese fiscal regulations.
9. Symbio
Symbio provides customer-centric digital services that focus on co-innovation.
They help you build products that resonate with modern digital consumers through advanced prototyping and testing.
You benefit from their agile approach to software development and lifecycle management.
10. Insigma Global
Insigma focuses on IT infrastructure and software outsourcing with a strong emphasis on smart city technology. They provide reliable support for large-scale public sector projects and industrial automation.
You can trust their technical depth when dealing with complex data integration tasks.
11. Bsoft
Bsoft specializes in healthcare information technology and medical data outsourcing. They lead the Chinese market in digital health records and hospital management systems.
With Bsoft, you work with a specialized partner if your business operates within the medical or pharmaceutical sectors.
12. Transcosmos China
Transcosmos China is a subsidiary of the Japanese giant, specializing in multi-channel customer support and e-commerce services. They excel at managing high-volume call centers and digital marketing campaigns.
You can use their infrastructure to enter the Chinese e-commerce market with minimal friction.
13. Concentrix China
Concentrix maintains a significant presence in China, offering high-tech customer experience solutions. They combine data analytics with human empathy to drive customer loyalty for global brands.
14. Teleperformance China
Teleperformance operates several centers in China to provide omnichannel customer care and technical support. Protecting sensitive information is a core part of their process, especially in environments that require the highest levels of security and compliance.
15. Sutherland Global Services China
Rather than just patching old systems, Sutherland uses design thinking to build smarter, more efficient ways of working from the ground up.
This provider helps you redesign your back-office operations to be more efficient and customer-friendly. You can also rely on their Chinese centers for sophisticated data research and analytics.
16. Genpact China
Genpact uses its Lean Six Sigma heritage to optimize business processes for Chinese and global firms. They are particularly strong in finance, accounting, and supply chain management.
This dedicated firm focuses on measurable operational improvements rather than just labor arbitrage.
17. Accenture China
Accenture provides high-end consulting and BPO services that help you navigate digital disruption. They operate multiple delivery centers in China that focus on advanced analytics and cloud migration.
18. Capgemini China
Capgemini focuses on business transformation and technology services with a strong European perspective. They provide excellent support for firms looking to integrate their Chinese operations with their global headquarters.
Their collaborative approach is very effective for long-term projects.
19. Infosys China
Infosys brings its world-class Indian outsourcing model to the Chinese market. They provide high-quality IT services and engineering support for global manufacturing firms.
You can leverage their Global Delivery Model to manage projects that span multiple time zones.
20. Wipro China
Wipro focuses on hyper-automation and cognitive computing to drive efficiency in BPO tasks. They help you implement AI-driven solutions for customer service and financial reporting.
With them, you gain a partner that’s constantly looking for ways to reduce your operational costs through technology.
21. Tata Consultancy Services China
TCS was one of the first global firms to establish a major presence in China. They offer a comprehensive range of IT and business services tailored to the local market.
You benefit from their deep relationships with the Chinese government and major local universities.
22. IBM China
IBM focuses on high-value business consulting and cloud infrastructure within China. They provide the technical backbone for many of the world’s most complex banking and telecommunications systems.
You can rely on their expertise for secure, enterprise-grade outsourcing solutions.
23. NTT DATA China
NTT DATA leverages its Japanese heritage to provide extreme precision in software development and testing. They are the preferred partner for firms operating in the automotive and high-tech manufacturing sectors.
24. Atos China
Atos specializes in digital workplace services and high-performance computing. They provide the technical support needed for major global events and complex logistical networks.
You can trust their ability to manage secure, large-scale data centers within China.
25. Cognizant China
Cognizant helps you engineer modern businesses through digital-first BPO services. They focus on redesigning the customer experience for the digital age.
Work with this firm, and you gain access to their innovative interactive studios that help you prototype new service models.
26. HCLTech China
HCLTech focuses on product engineering services and infrastructure management. They help you maintain complex software products throughout their entire lifecycle.
They boast a “relationship beyond the contract” philosophy, which encourages long-term collaboration.
27. Tech Mahindra China
Tech Mahindra focuses on the telecommunications and networking sectors. They provide the technical support needed for 5G rollout and network optimization.
You can leverage their expertise if your business requires high-level engineering support in the comms space.
28. DXC Technology China
DXC Technology provides mission-critical IT services that help you modernize your operations. They focus on cloud migration and secure data management.
This is a company that understands how to manage the transition from legacy systems to modern cloud environments.
29. CGI China
CGI offers high-end business consulting and systems integration. They are known for their CGI Constitution, which prioritizes client satisfaction and operational excellence.
Their local Chinese teams are highly responsive and are known to apply deep focus on your specific business goals.
30. TTEC China
TTEC focuses on the humanity of the customer experience. They use advanced analytics to understand customer sentiment and drive better outcomes for your brand.
You can use their Chinese delivery centers to provide high-touch support for premium products.
31. Alorica China
Alorica provides high-volume customer interaction services with a focus on cost-efficiency. They manage large-scale call centers that can handle seasonal spikes in demand.
32. Majorel China
Majorel focuses on designing, building, and delivering the customer experience. They provide dedicated support for the high-tech and banking sectors.
You will appreciate their focus on employee engagement, which leads to better service quality for your customers.
33. Callnovo
Callnovo is a global multilingual BPO provider with a strong presence in China, notably in Guangzhou. They offer professional customer service, technical support, and telemarketing in over 65 languages.
Business owners benefit from their East-meets-West management style, which bridges the gap between global expectations and local execution.
34. Foundever China
Foundever combines the global reach of Sitel and Sykes to provide massive scale in the Chinese market. They offer a wide range of services from basic customer support to complex financial processing.
They pride themselves on their extensive investment in agent training and development.
35. VXI Global Solutions China
VXI focuses on passion for people and uses technology to enhance the agent experience. They provide excellent sales and customer care services for the telecommunications and media sectors.
36. HKT Teleservices
HKT Teleservices is a premier BPO provider based in Hong Kong with a massive footprint in mainland China. They provide high-end multilingual support for global financial institutions.
37. PCCW Solutions
PCCW Solutions provides IT and BPO services that focus on digital transformation for the retail and hospitality industries. They offer sophisticated warehouse management and supply chain solutions.
You can leverage their infrastructure to optimize your logistics within the Asian region.
38. China Telecom BPO
As a state-owned giant, China Telecom BPO provides unparalleled infrastructure and connectivity. They offer high-security call center services and data hosting for government and financial institutions.
With them, you gain the security of working with one of China’s largest corporations.
39. China Mobile BPO
China Mobile BPO leverages the world’s largest mobile network to provide unique mobile-first customer support. They excel in SMS-based marketing and mobile app support.
You can use their reach to connect with millions of mobile users across China.
40. China Unicom BPO
China Unicom focuses on integrated communication solutions and big data services. They provide reliable BPO support for large-scale enterprise clients. Their technical support for cloud-based services is particularly robust.
41. Inspur
Inspur leads the way in China for cloud-based services and complex data management. They provide the hardware and software needed for massive data processing tasks.
You can partner with them for high-level infrastructure outsourcing and smart city applications.
42. Thunisoft
Thunisoft specializes in software services for the legal and judicial sectors. They lead the market in e-court and e-government solutions.
You gain a highly specialized partner if your business requires legal tech support in China.
43. Digital China
Digital China focuses on cloud and big data to drive digital transformation for traditional industries. They provide a wide range of IT services from hardware procurement to complex software development.
44. DHC Software
DHC Software provides specialized IT solutions for the energy, finance, and healthcare industries. They excel in large-scale systems integration and technical consulting.
You can rely on their expertise for managing complex industrial software systems.
45. GDS Holdings
GDS Holdings is a leading developer and operator of high-performance data centers in China. They provide the physical infrastructure needed for high-frequency trading and massive cloud storage. This is a specific provider that prioritizes uptime and physical security.
46. VSTECS
VSTECS is a leading IT product and service provider in the Asia-Pacific region. They provide extensive supply chain services for global technology brands.
You can use their logistics network to distribute your products throughout China and Southeast Asia.
47. Kingdee
Kingdee is a leader in cloud-based ERP and financial management software. They provide BPO services that focus on financial accounting and human resources.
With that, you can take advantage of their deep understanding of Chinese tax laws and reporting requirements.
48. Yonyou
Yonyou is the largest provider of ERP and HCM software in China. They offer professional BPO services for enterprise resource planning and payroll management.
You can trust their software to handle the complexities of large-scale Chinese operations.
49. NeuCloud
NeuCloud focuses on industrial internet and cloud-based manufacturing solutions. They help you monitor and optimize your factory floor operations in real time.
This firm is perfect for businesses looking for partners who stand at the forefront of China’s smart manufacturing revolution.
50. Baidu
Baidu provides sophisticated AI-driven BPO services through its robust cloud infrastructure. They lead the market in data labeling, autonomous vehicle training data, and high-level AI consulting for global enterprises.
Frequently asked questions about BPO companies in China
Here are common questions businesses ask when evaluating BPO companies in China:
Where are the primary BPO hubs located in China?
Most leading BPO firms are strategically clustered in Tier 1 cities like Beijing, Shanghai, and Guangzhou due to their superior infrastructure. Additionally, Dalian is a renowned hub for North Asian language support (Japanese and Korean), while Chengdu and Xi’an have emerged as cost-effective centers for high-tech software development and back-office processing.
Is it difficult to manage a BPO team in China due to language barriers?
While Mandarin is the primary language, the top BPO companies in China invest heavily in English, Japanese, and Korean language training. Many firms in Tier 1 cities have management teams with international experience who understand Western business culture. Using a partner with a strong record of international collaboration minimizes communication friction.
How does the Chinese BPO market compare to the Philippines or India?
While the Philippines leads in English-speaking voice support and India dominates in global IT services, China is the leader in high-tech manufacturing support and digital transformation for the Asian market. China is often the preferred choice for businesses requiring deep technical expertise, hardware-software integration, and access to the North Asian market (Japan and Korea).
Key takeaways
China is no longer just a low-cost option; it is increasingly a strategic hub for high-end digital services:
- The top BPO companies in China pair deep technical expertise with large-scale operational capacity.
- Success comes from matching a provider to your industry, whether that is healthcare IT, e-commerce support, or AI development.
- Northern hubs like Dalian add strong Japanese and Korean language support, a rare advantage for North Asian markets.
- Around 5 million STEM graduates a year give Chinese providers a depth of technical talent that is hard to match elsewhere.
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