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Home » Guides » Top 10 BPO companies in Mauritius

Top 10 BPO companies in Mauritius

List of BPO companies in Mauritius

  1. Apollo blake
  2. Techmode Outsourcing Ltd
  3. Atalian Interactive
  4. Invecta Group
  5. TBI Mauritius
  6. ProContact
  7. EURO CRM Mauritius Ltd
  8. Help On Call
  9. The Business Exchange
  10. Accenture Mauritius

Mauritius, a small island nation located in the Indian Ocean, is emerging as a popular destination for outsourcing business processes.

It is regarded as a leading International Financial Centre (IFC), which has contributed to its growth as a competitive destination for offshoring and foreign investment.

The IT-BPO sector also plays a vital role in the Mauritian economy, employing around 32,000 individuals across 900 companies.

That’s why the nation continues to venture into the BPO industry, along with the help of its favorable business environment, competitive workforce, and strategic location.

In this guide, we will break down ten of the top BPO companies in Mauritius and why businesses should consider outsourcing to this tropical paradise.

Why businesses should consider outsourcing to Mauritius

Mauritius, with its well-educated and multilingual workforce, offers several advantages that make it an attractive outsourcing destination:

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Economically viable

One of the key reasons why businesses should consider outsourcing to Mauritius is the cost advantage.

The cost of labor in Mauritius is significantly lower, with its minimum wage remaining unchanged since 2023 at 11,575 MUR/month.

Outsourcing to this nation allows businesses to cut down on their expenses and increase their profit margins.

Why businesses should consider outsourcing to Mauritius
Why businesses should consider outsourcing to Mauritius

Proficient workforce

Another advantage of outsourcing to Mauritius is it boasts a highly educated and multilingual workforce proficient in languages like English, French, and Mauritian Creole.

It also has a high literacy rate, recording 92.15% in 2021, as per Macrotrends.

This proficiency enables top BPO companies in Mauritius to cater to a global clientele and provide comprehensive customer support services.

Conducive business environment

Mauritius has one of the highest gross incomes in Africa, which attracts a lot of foreign investment. According to the International Monetary Fund, its GDP is valued at 16.11 billion USD as of 2024.

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In addition, the country has good governance and clear laws, making it politically stable and safe.

Mauritius’s ease of doing business, coupled with its political stability and transparent legal system, makes it a secure and reliable outsourcing destination.

Strategic spot

This island country’s strategic location cannot be overlooked. It is situated in a time zone that allows for seamless communication between businesses in Asia, the Middle East, Europe, and Africa.

It can serve as a convenient hub for those looking to outsource services across multiple regions. Its favorable time zone overlap with major markets allows for seamless communication and collaboration.

Robust infrastructure

Mauritius has invested heavily in developing its infrastructure, including state-of-the-art telecommunications and IT facilities.

A good example is the establishment of Ébène Cybercity — one of the most prominent business hubs in the nation, along with Port Louis.

Construction of the cyber city commenced in November 2001, with the suburb promoted as a burgeoning IT hub and a bridge between African and Asian markets.

The goal was to establish a high-tech office area to invigorate the country.

This infrastructure readiness ensures uninterrupted service delivery and lets BPO providers operate efficiently.

Quality assurance

BPO companies in Mauritius adhere to international quality standards and best practices to deliver superior services to clients. Many firms are ISO-certified and implement stringent quality assurance processes to maintain service excellence.

Industry expertise

The country has developed expertise across various industries, including finance, biotechnology, telecommunications, and hospitality.

The top BPO companies in Mauritius leverage this industry knowledge to offer specialized services tailored to specific business requirements.

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Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We list over 3,800+ BPO firms located across the globe in our global directory, and we provide detailed information, price guides, and reviews.

Whether you’re a solopreneur, SME owner, or a corporate executive, we can help you find the most suitable outsourcing provider for your business.

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You may also check out our Top BPO Outsourcing lists per country here:

Top 10 BPO companies in Mauritius

Let’s now explore the ten top BPO companies in Mauritius:

1. Apollo blake

Location: Ébène

Apollo Blake is a leading BPO provider and contact center in Mauritius that specializes in customer service and technical support.

It has a strong track record of providing high-quality services to its clients and a reputation for professionalism and reliability.

2. Techmode Outsourcing Ltd

Location: Quatre Bornes

Techmode Outsourcing Ltd is a dynamic BPO firm that offers a wide range of services, including:

  • Administrative support
  • Marketing and sales
  • Litigation and legal

It has a team of highly skilled professionals who are dedicated to delivering exceptional results to their clients.

3. Atalian Interactive

Location: Port Louis

Atalian Interactive, under Atalian Servest, is a global BPO provider with a strong presence in Mauritius.

It offers a comprehensive suite of services, including IT support, back-office operations, acquisition, accommodations, and multilingual customer service.

4. Invecta Group

Location: Rivière Noire

Invecta Group is a leading outsourcing provider that specializes in back-office solutions for businesses of all sizes. It also focuses on offering end-to-end BPO solutions, leveraging advanced technology platforms for efficient service delivery.

5. TBI Mauritius

Location: Grand Baie

TBI Mauritius is a trusted business management consultancy firm that offers an array of services to industries, including real estate, fintech, and legal.

This third party services company is a reliable partner for foreign entities relocating to, investing in, or utilizing Mauritius as a base for business and investment in Africa and beyond.

6. ProContact

Location: Floréal

ProContact is a reputable outsourcer in Mauritius that excels in customer care and technical support. It regards itself as the best English-speaking contact center in the Indian Ocean.

ProContact also has headquarters in nearby territories like Madagascar and Rodrigues.

7. EURO CRM Mauritius Ltd

Location: Moka

EURO CRM Mauritius Ltd is a subsidiary of EURO CRM, a renowned European call center operator. It provides multilingual customer support to clients in diverse industries, including telecommunications, e-commerce, and finance.

8. Help On Call

Location: Ebène

Help On Call is a reliable BPO company that focuses on providing personalized support services. Some of the business functions it serves include IT help desks and customer relations.

9. The Business Exchange

Location: Quatre Bornes

The Business Exchange is an office space agency that provides physical and virtual office services to businesses.

It offers solutions such as mail handling, call forwarding, and virtual assistant services. This third-party service provider allows both local and foreign organizations to operate remotely without compromising professionalism.

10. Accenture Mauritius

Location: Ebène

Accenture Mauritius is a subsidiary of Accenture, a global consulting and outsourcing company. It provides a wide range of services, including IT consulting, business process management, and digital transformation.

Its global expertise, coupled with local knowledge, makes it a trusted partner for businesses looking to offshore or work in Mauritius.

Partner with the top BPO companies in Mauritus

To sum up, Mauritius offers numerous advantages to businesses looking to outsource their operations. The numerous benefits it presents as a BPO destination make it an appealing choice for companies worldwide.

The ten top BPO companies in Mauritius mentioned above represent the diverse range of services available in the country.

Partner with the top BPO companies in Mauritus
Partner with the top BPO companies in Mauritus

Whether businesses require customer support, data management, back-office solutions, or creative services, Mauritius has reputable BPO providers that can cater to their needs.

By considering outsourcing to Mauritius, businesses can achieve cost savings while improving operational efficiency. They can also focus on their core competencies while enjoying the tropical charm of this island nation.

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Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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