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Top 10 BPO companies in Argentina

Top 10 BPO companies in Argentina

List of BPO companies in Argentina

  1. LinkSolution
  2. Grupo PyD 
  3. Antevenio
  4. VN Global
  5. Sinertec Solutions
  6. Proximo
  7. iContact-Ar
  8. Multiconex
  9. Apex America
  10. Transvalores 

Staying competitive often means outsourcing non-core tasks to specialized professionals. 

If you’re a business owner seeking reliable outsourcing partners, Argentina has emerged as a hub for business process outsourcing (BPO).  

Let’s dive into the top ten BPO companies in Argentina and explore what makes them stand out.

The BPO industry in Argentina

The growth of Argentina’s business process outsourcing (BPO) market is fueled by customer demand for economical and top-notch services. 

The nation’s well-trained workforce, proficiency in both English and Spanish and advantageous time zone contribute to its appeal as an outsourcing hub. 

Furthermore, its proximity to the United States and other Latin American nations positions it as a favored outsourcing destination for these regions.

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Statista revealed that the anticipated revenue of Argentina’s BPO market is forecasted to achieve a value of US$569.50 million by the year 2024.

Thus, the revenue is predicted to demonstrate a compound annual growth rate (CAGR) of 3.83% between 2024 and 2028. It leads to a market volume of US$661.80 million by the year 2028.

The BPO industry in Argentina
The BPO industry in Argentina

Top outsourcing list

Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We list over 3,800+ BPO firms located across the globe in our global directory, and we provide detailed information, price guides, and reviews.

Whether you’re a solopreneur, SME owner, or a corporate executive, we can help you find the most suitable outsourcing provider for your business.

Explore our outsourcing directory now. You may also check out our Top BPO Outsourcing lists per country here:

Argentina’s top 10 BPO companies

Explore Argentina’s ten of the top BPO companies below:

1. LinkSolution

Location: Buenos Aires, Argentina

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LinkSolution specializes in providing a wide range of professional services, with a focus on customer service and IT solutions. 

The firm offers services such as: 

  • AI for customer service
  • Telemarketing
  • Consultancy for contact centers
  • Surveys
  • Debt and recovery management for businesses
  • Customer support

LinkSolution’s team consists of professionals with experience in multinational companies. They aim to apply dynamic solutions and agile methodologies to help clients achieve their goals quickly and effectively.

2. Grupo PyD

Location: Buenos Aires, Argentina

Grupo PyD is an Argentinean company that has been a pioneer in contact center services for over 30 years. It offers tailored business solutions focused on quality, flexibility, and efficiency.

Grupo PyD provides various solutions, including: 

  • Outsourcing services
  • Sales support
  • Customer service
  • Omnichannel communication 

The firm gives comprehensive advice to clients looking to outsource its operations and ensure transparency during the transition.

3. Antevenio

Location: Buenos Aires, Argentina

Antevenio was founded in 1997. This BPO company specializes in performance and brand marketing. 

It provides technological solutions to help brands anticipate their competitors, generate new audiences and databases, achieve sales goals, and retain existing clients. 

Antevenio is listed on the Euronext Growth Paris stock market and has offices in New York, Paris, Madrid, Barcelona, Milan, Mexico City, Buenos Aires, and Bogota.

4. VN Global

Location: Córdoba, Argentina

VN Global is a flexible outsourcing company with over 30 years of experience in the industry. It helps its clients redesign, automate, and outsource their business processes.

This outsourcing firm has 8 operational centers in two countries, with 2,800 experts, and serves over 20 million interactions annually. It has a combination of highly qualified human capital, advanced technology, and maximum operational flexibility. 

VN Global offers specialized back-office services such as: 

  • SAC protection
  • Government consumer protection
  • Banking back-office
  • Credit
  • Real estate
  • Financing
  • Cards
  • Insurance
  • Fraud prevention

5. Sinertec Solutions

Location: CABA, Buenos Aires

Sinertec Solutions provides technology solutions for various industries. It aims to help businesses optimize their operations and improve efficiency through technology.

The company offers a range of services, including: 

  • Development of customized software solutions
  • Implementation of IT infrastructure
  • Consultancy services

Sinertec Solutions works with clients from different sectors, such as logistics, transportation, utilities, and finance, among others. Its team consists of professionals with expertise in various areas, including software development, project management, and IT infrastructure.

6. Proximo

Location: Cordoba, Argentina

Proximo specializes in providing contact center and business process outsourcing solutions. It offers support in various languages, including Spanish and English.

The company is located in Cordoba, Argentina, which is considered an excellent outsourcing destination due to its proximity to North America.

This outsourcing firm emphasizes integrating the right technology. It leverages its highly skilled human resources to deliver competitive and cost-effective solutions.

7. iContact-Ar

Location:  Ciudad de Buenos Aires, Argentina

iContact-Ar specializes in call center services and contact center solutions. Its featured offerings are:

  • Customer service
  • Sales management
  • Telemarketing
  • Debt collection management
  • Direct sales
  • Advertising campaigns
  • Telephone surveys
  • SMS sending and receiving
  • Management of 0800 numbers
  • Complaint management
  • Technical support 
  • Helpdesk services

iContact-Ar aims to address the market needs of small, medium, and large companies by outsourcing telemarketing. This strategy helps companies expand their products or services, both locally and internationally.

The firm approach starts with analyzing the client’s objectives and then offering different solutions to achieve and maintain success.

8. Multiconex

Location: Ciudad de Cordoba, Argentina

Multiconex is a contact center company with over 15 years of experience in the market. 

This BPO company specializes in debt collection, customer service, and sales management. Its debt recovery solutions concentrate on efficiency across early, preventive, and late collection stages.

Multiconex always strives to achieve optimal results. It prides itself on putting passion, energy, and commitment into every service it offers. 

9. Apex America

Location: Córdoba, Argentina

Apex América specializes in providing next-generation customer experiences to its clients. Its services are designed to deliver world-class customer experiences by increasing customer satisfaction, brand loyalty, and company revenues.

This outsourcing firm provides contact center services developed with automation, intelligence, and innovation to ensure cost-effectiveness and quality of service, including:

Way 

It is a platform for employee experience and performance with speech analytics. 

The conversational and self-management platform allows businesses to order and focus on key performance indicators (KPIs) and culture management.

Advanced speech text analytics 

This provides CX insights and data analytics. It allows businesses to process and analyze audio and text from customer conversations, identify patterns and categories, extract insights, and design solutions that improve customer relationships.

Alfred 

Alfred is a conversational chatbot powered by artificial intelligence (AI) and machine learning. It offers personalized and efficient support across various digital channels, aiming to provide an excellent user experience.

10. Transvalores

Location: Buenos Aires, Argentina

Transvalores offers outsourcing services in financial asset management. It provides a range of services, including: 

  • Call center services for sales
  • Customer support
  • Surveys
  • Data entry 

This outsourcing firm also offers solutions tailored to asset recovery, product commercialization, customer service, mass campaigns, financial consulting, business intelligence, and document digitization. 

Transvalores emphasizes its commitment to innovation and uses technology to enhance its services. It has a customizable CRM system and integrated networks to handle communication and monitor performance. 

How to choose a reliable BPO company in Argentina

Choosing the right BPO to partner with is a crucial decision that can significantly impact your business operations and overall success. 

Here are some key factors to consider when selecting a BPO partner:

Industry expertise

When choosing a BPO partner, it’s crucial to consider industry expertise. Look for companies that understand the nuances of your business sector. 

A BPO expert ensures a seamless integration of its services with your operations.

Services offered

Not all businesses have the same needs. Opt for a BPO company that offers a variety of services tailored to your requirements. 

Whether it’s customer support, data entry, or IT services, a one-size-fits-all approach doesn’t cut it in today’s dynamic business landscape.

Technology and infrastructure

In a digital era, technology is the backbone of successful outsourcing. 

Evaluate a BPO company’s technological capabilities and infrastructure. This step makes sure they can keep up with the evolving demands of your business.

How to choose a reliable BPO company in Argentina
How to choose a reliable BPO company in Argentina

Language and communication skills

Effective communication is key to outsourcing success. Choose a BPO partner with strong language skills and cultural awareness. 

Seamless communication guarantees that your business processes are carried out with precision, regardless of geographical differences.

Costs and pricing structure

Cost is a significant factor in outsourcing decisions. Look for transparency in pricing structures and evaluate the overall value a BPO company brings to the table. 

Hidden costs can disrupt your budget, so choose a partner with a clear and honest pricing model.

Carefully evaluating these factors can help you choose a BPO partner that aligns with your business goals and contributes to the overall success of your operations.

Take your business to the next level by teaming up with one of Argentina’s top BPO companies. Optimize your operations and reach new heights through smart outsourcing strategies.

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Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

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