Top 10 BPO companies in Bulgaria
List of BPO companies in Bulgaria
- A Data Pro
- TTEC
- TELUS Digital
- Pontica Solutions
- MarketStar
- Yource Bulgaria
- Customer Care BG
- Foundever
- Infosource
- ResultsCX Bulgaria
The top BPO companies in Bulgaria include A Data Pro, TTEC, TELUS Digital, Pontica Solutions, MarketStar, Yource Bulgaria, Customer Care BG, Foundever, Infosource and ResultsCX Bulgaria. Each one runs live delivery from Bulgarian soil.
Bulgaria is now a significant player in business process outsourcing (BPO). It offers cost-effective delivery and a deep pool of skilled, multilingual professionals.
The country sits inside the European Union. It adopted the euro on 1 January 2026, at a fixed rate of BGN 1.95583 to EUR 1, per the European Central Bank. That removes currency risk for buyers who already price in euros.
In this article, we delve into the top BPO companies in Bulgaria, the advantages of doing BPO business in the country, and the attractive working conditions it offers.
BPO sector in Bulgaria
In recent years, Bulgarian BPO businesses have grappled with these two dilemmas:
- Unreasonably high expenses of outsourcing customer service to domestic locations
- Occasional service shortcomings in offshore destinations
These challenges, however, were slowly being overshadowed by the numerous advantages offered by Eastern European countries like Bulgaria.
As reported by the International Trade Administration, the Bulgarian ICT industry has experienced a remarkable growth rate of 300% over the past seven years, reaching a substantial value of 2.5 billion euros.
The sector is now a major employer. The 2025 annual industry report from AIBEST, the Bulgarian industry association, counts 105,436 full-time employees across 833 Bulgarian companies in 2024.
Operating revenue across those firms grew 7.6% in 2024. Bulgarian news agency BTA reports the sector contributed 9.6% of national gross value added in the same year.
Software development sits alongside it. IBISWorld sizes the Bulgarian software development market at EUR 3.8 billion in 2026.
Notably, the United States, United Kingdom, and Western Europe are the primary foreign clients for software development outsourcing in Bulgaria.
AIBEST splits those 833 companies into three groups. There are 388 BPO companies, 412 IT outsourcing companies and 33 research and development centres.
There are also top BPO companies in the country that primarily specialize in a variety of services, including:
- IT strategy consulting
- Custom software development
- Web development
- IT-managed services
- Mobile app development
Where Bulgarian delivery centres sit
Four cities carry most of the country’s outsourcing capacity. The table below shows what each is known for.
| City | Typical delivery focus | Providers on this list |
|---|---|---|
| Sofia | Multilingual customer care, data and business intelligence, IT support | A Data Pro, TTEC, TELUS Digital, Pontica Solutions, MarketStar, Yource Bulgaria, Customer Care BG, Foundever, Infosource, ResultsCX Bulgaria |
| Plovdiv | Voice and digital CX at lower cost than the capital | A Data Pro, TTEC, TELUS Digital, ResultsCX Bulgaria |
| Varna | Customer experience and technical support | Pontica Solutions |
| Burgas | Newer CX capacity on the Black Sea coast | Pontica Solutions |
Attractive BPO working conditions in Bulgaria
Bulgaria offers a compelling proposition for businesses looking to outsource their business processes.
With its favorable tax regime, competitive labor costs, high-level internet speed, and attractive working conditions, this country is no wonder it is dubbed one of the most preferred outsourcing destinations.
Let’s explore each of the mentioned appealing BPO working conditions of this country below:
Lower taxes
One of the most significant advantages of doing business in Bulgaria is the favorable tax regime.
Bulgaria applies a flat 10% corporate income tax, the lowest headline rate in the European Union. That rate is a direct incentive for firms setting up BPO operations locally.
By reducing the burden of taxes, companies can significantly lower their operational costs, maximizing profitability and competitiveness in the global market.
Lower labor costs
Bulgaria’s competitive labor costs further enhance its appeal as a BPO destination.
The average wages in Bulgaria are notably lower compared to many Western European countries, yet the country maintains a skilled and proficient workforce.
This combination of affordability and expertise enables businesses to access high-quality talent at a fraction of the cost without sacrificing the quality of services delivered.
High-level internet speed
Connectivity is solid rather than record breaking. Ookla Speedtest Global Index data from December 2025 puts Bulgaria’s median fixed broadband download speed at 88.83 Mbps, with median mobile at 267.37 Mbps.
The country’s advanced telecommunications infrastructure ensures reliable, high-speed internet access, which is crucial for seamless communication and efficient service delivery.
With robust internet capabilities, top BPO companies in Bulgaria can effectively manage tasks that require real-time data processing, online collaboration, and client interaction.
Favorable cost of living
One of Bulgaria’s most attractive aspects of BPO operations is its relatively lower cost of living compared to other European countries.
This translates to a higher standard of living for employees at a more affordable expense, making it an appealing destination for both skilled professionals and businesses alike.
Additionally, a favorable cost of living contributes significantly to higher employee satisfaction and retention rates within the BPO industry. Employees can enjoy a comfortable lifestyle without compromising their financial stability.
From a business perspective, the lower cost of living allows BPO companies to optimize their operational expenses, thereby enhancing profitability and competitiveness in the global market.
Top global outsourcing lists
Outsourcing is a viable and cost-effective way to expand your business.
The Outsource Accelerator directory has been the first stop for thousands of companies looking for outsourcing solutions online. We help our users browse through more than 5,000 BPO service providers who cater to small businesses and large corporations alike.
In this list, you’ll see a lot of contenders stemming from all around the globe. But if you’re looking to work with a local company, see some of the country-specific roundups we have below:
- Top 40 BPO companies in the Philippines
- Top 30 BPO companies in India
- Top 30 BPO companies in the USA
- Top 40 South African BPO companies
- Top 30 BPO companies in Jamaica
- Top 40 BPO companies in Europe
- Top 20 BPO companies in Fiji
- Top 20 BPO companies in Puerto Rico
- Top 30 BPO companies in Poland
- Top 30 BPO companies in Canada
- Top 20 BPO companies in the UK
- Top 30 BPO companies in Germany
- Top 20 BPO companies in Colombia
- Top 30 BPO companies in Brazil
- Top 25 BPO companies in El Salvador
- Top 20 BPO companies in Uruguay
- Top 30 BPO companies in Honduras
- Top 30 BPO companies in Costa Rica
- Top 25 BPO companies in Malaysia
- Top 25 BPO companies in Spain
- Top 15 BPO companies in Albania
- Top 20 BPO companies in Ghana
- Top 25 BPO companies in Romania
- Top 20 BPO companies in Indonesia
- Top 30 BPO companies in France
- Top 20 BPO companies in Australia
- Top 40 nearshore BPO companies
- Top 20 BPO companies in East Asia
- Top 20 BPO companies in Los Angeles
- Top 20 BPO companies in New York
- Top 20 BPO companies in Washington
- Top 20 BPO companies in Chicago
- Top 20 BPO companies in Mexico
- Top 25 BPO companies in Pakistan
- Top 20 BPO companies in Guatemala
- Top 20 BPO companies in North Macedonia
- Top 20 BPO companies in Kenya
- Top 20 BPO companies in Sri Lanka
- Top 20 BPO companies in Vietnam
- Top 20 BPO companies in Morocco
- Top 20 BPO companies in Ethiopia
- Top 15 BPO companies in Dominican Republic
Top 10 BPO companies in Bulgaria
The top BPO companies in Bulgaria below exemplify the country’s growing prominence as a preferred destination for outsourcing solutions.
Let’s explore what each of these ten outsourcing companies offers. Some are Bulgarian owned. Others are global providers running genuine Bulgarian delivery centres, and we say which is which.
1. A Data Pro
A Data Pro is Bulgarian owned and headquartered in Sofia. It also runs offices in Plovdiv and Veliko Tarnovo.
The firm delivers content, data and business intelligence services. Its three main lines are risk intelligence, media intelligence and data solutions, including training data for artificial intelligence.
A Data Pro reports 25 or more years in business and over 500 domain specific experts. Its teams cover more than 50 languages and staff come from over 30 countries.
2. TTEC
TTEC is a global customer experience company. Bulgaria is a delivery location for it rather than its headquarters.
The company opened its first Bulgarian site in 2004 and now works from Sofia and Plovdiv. It reports 660 seats across the two cities.
Its Bulgarian teams support 24 languages, spanning Bulgarian, English, German, French, Greek, Turkish and much of the Balkans. Services include customer care, technical support, content moderation, data annotation, fraud prevention and back-office work.
3. TELUS Digital
TELUS Digital trades under a new name. It was known as TELUS International until the group rebranded, and it remains part of Canada’s TELUS.
Bulgaria is a delivery location, not the head office. The company runs three centres here, two in Sofia and one in Plovdiv, and calls itself the largest BPO employer in the country.
Its Bulgarian sites cover customer experience and IT delivery. The wider group supports more than 50 CX languages, plus over 500 data annotation languages and dialects.
4. Pontica Solutions
Pontica Solutions is Bulgarian founded and headquartered in Sofia. It was set up in 2015 and has since added sites in Varna and Burgas.
The company describes itself as a customer experience partner working in more than 20 languages. Services span customer support, back office, technology-enabled operations, CX consulting and workforce management.
Pontica reports over 500 specialists across four delivery locations. Its teams draw on more than 30 nationalities.
By aligning its operations with these principles, the company empowers businesses to streamline their diverse processes, helping them achieve strategic objectives seamlessly.
5. MarketStar
MarketStar is headquartered in Ogden, Utah, so Bulgaria is a delivery location for it. It entered the country by acquiring the Sofia sales agency Out2Bound in 2022.
The local arm trades as MarketStar Bulgaria and works from Sofia. It builds outsourced sales teams for technology clients, alongside MarketStar offices in the United States and Ireland.
Through MarketStar’s comprehensive suite of services, it empowers businesses to do the following initiatives:
- Optimize sales processes
- Penetrate new markets
- Achieve sustainable growth
6. Yource Bulgaria
Yource is a Dutch headquartered customer contact group, so Bulgaria is a delivery location. Its Bulgarian arm works from Sofia and is run together with a sister operation in Athens.
The Bulgarian and Greek business marks 20 years in the market. It provides BPO and contact centre services and was recruiting for both countries at the time of writing.
The wider Yource group reports more than 4,000 employees across nine countries. It supports 16 languages.
Work covers telephone, chat, video and voicebot channels. Client sectors include telecoms, energy, financial services, insurance, logistics and retail.
7. Customer Care BG
Customer Care BG, which trades as C Care BG, is a Bulgarian owned call centre based in Sofia. It offers business process outsourcing across inbound, outbound, back office and social media services.
The company reports service in 16 or more languages and round-the-clock coverage. It names travel, e-commerce, technology, gaming, telecommunications and finance as its core sectors.
Moreover, this firm leverages advanced technology infrastructure to streamline its operations and enhance service delivery.
By combining human expertise with cutting-edge tools, the company consistently delivers personalized support services that exceed client expectations, thereby fostering long-term client relationships.
8. Foundever
Foundever is a global customer experience provider, so Bulgaria is a delivery location rather than its base. The brand was created when Sitel Group and Sykes came together.
Its Bulgarian operation dates to 2006 and runs from two sites, including Sofia. The company reports more than 1,000 associates in the country.
Bulgarian teams cover more than 25 languages, including Arabic, Chinese, Dutch, Greek, Japanese, Russian and Turkish. Service lines are customer care, technical support, sales and retention, collections and back-office support.
9. Infosource
Infosource is a Bulgaria-based BPO vendor serving clients across Europe. It markets itself on access to the Eastern European technology talent pool.
Its services cover data handling and processing, customer support, technical support, compliance and verification, and back office work. It also offers human-in-the-loop services for AI projects, plus staffing and recruitment.
Infosource assists businesses in streamlining their operations and enhancing productivity.
Whether it’s managing data entry tasks, processing documents, or providing virtual assistance, it ensures that clients receive top-notch service tailored to their specific requirements.
10. ResultsCX Bulgaria
ResultsCX Bulgaria grew out of 60K, a Sofia contact centre founded in 2008 that later joined the ResultsCX group. It now runs delivery centres in Sofia and Plovdiv.
The unit focuses on complex customer contact operations and technical support. It offers customer support, technical assistance and omnichannel engagement.
Emphasizing innovation and continuous improvement, the company adopts cutting-edge technologies and best practices to enhance client outcomes.
Furthermore, its team of skilled professionals ensures that every interaction leaves a positive impression on its customers.
Frequently asked questions
How much cheaper is outsourcing to Bulgaria than Western Europe?
Bulgarian delivery costs a fraction of an equivalent in-house team in Germany, France or the Netherlands. The saving comes from wage levels and a flat 10% corporate income tax, the lowest headline rate in the European Union. Ask providers for a fully loaded seat rate rather than an hourly figure, because seat costs include facilities, supervision and attrition cover. Rates in Sofia usually sit above those in Plovdiv or Varna.
Which languages can Bulgarian BPO teams support?
Language coverage is the main reason buyers shortlist Bulgaria. Providers on this page report anywhere from 16 to more than 50 languages, with real depth in German, Greek, Turkish, Russian and the Balkan languages. Native-level coverage of smaller European languages depends on recruiting expatriates, so volumes are finite. Confirm headcount per language, not just the list.
Does GDPR apply when I outsource to Bulgaria?
Yes, and that works in the buyer’s favour. Bulgaria is an EU member state, so personal data stays inside the bloc and no international transfer mechanism is needed. You still need a data processing agreement setting out purpose, retention and sub-processors. Bulgaria also adopted the euro on 1 January 2026, which removes currency conversion from euro-denominated contracts.
What time zone does Bulgaria work in?
Bulgaria runs on Eastern European Time. That is one hour ahead of Central European Time and two hours ahead of the United Kingdom. Buyers get a full working-day overlap with Western Europe and a partial overlap with the US East Coast. Round-the-clock coverage is available but is staffed on shifts, so price night work separately.
How should I shortlist a Bulgarian BPO provider?
Start by separating Bulgarian-owned firms from global providers running a local delivery centre. Both work, but they differ on flexibility, escalation paths and minimum contract size. Ask for named client references in your sector, current attrition rates by site, and evidence of the languages you need. Then tour the actual floor, in person or by video, before signing.
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