The business process outsourcing sector is one of the largest industries in the Philippines. It has been helping the country’s economic status and providing jobs to thousands of people.
It is also one of the fast-growing industries that many people would love to work in. Currently, the IT and Business Process Association of the Philippines (IBPAP) reported that around 1.44 million Filipinos are working in the BPO sector.
A BPO work is not a dead-end job. In fact, a lot of people dream of joining the industry as it gives them hope for a better future. There are still great things that one can experience in working in the industry.
Advantages of working in the BPO industry
Here are five amazing reasons to work in BPO companies.
BPO companies offer a higher take-home pay compared to other jobs in the Philippines. Usually, employees can get at least US$500 per month for entry-level jobs.
It is very evident that there are lots of success stories from BPO employees from sending their siblings and children to private colleges, traveling to foreign countries with parents, or even just finishing off a debt, BPO has been a great source of income for most of the Filipinos.
BPO industries are well known for providing the best benefits for their employees. Workers can get generous benefits from life insurance, premium health benefits, scholarship programs, family day, movie treats, 14-day paid leave, 13th month pay, and a lot more.
Not all of the benefits in a BPO company are completely available in a local company. These are one of the many reasons why people would prefer to work there. It covers not only the employee but also their family members which gives assurance to employees when it comes to wellness.
Contrary to this belief, BPO employees are well-rounded, fast learner and flexible individual who is always ready to step up in their careers.
In fact, after being regularized in the company, which is six months, an employee can apply for supervisory, managerial, or other support roles. Depending on your skill set and work history, application for different roles is open to everyone.
BPO company buildings are most of the time situated in the heart of the city. It is created with a state of the art designs and amenities that are well thought out to address the needs of the employees.
Most buildings have sleeping quarters for agents with night shifts, pantry areas, game rooms, gyms, and training rooms. These are designed to fit the fast-paced life of the employees and to give comfort and convenience to the employees.
A BPO company requires each employee to work at least nine hours a day for five days. Employees get to enjoy two rest days, giving them time with their family while taking care of errands and chores at home.
They even have extra time to spend with their colleagues after work or even on one of their rest days.
Most of the employees or teams would usually pan for dinner or lunch out after their shift. They also have occasional team buildings where they just choose to go out of town or a nearby place to relax and have fun with their colleagues, and sometimes, together with their family.
Jobs in BPO companies
Many people think that BPOs usually connote to call centers. Contrary to this belief, call centers are only a part of what the industry has to offer. Employees can get hired according to their expertise and skillsets, giving them the chance to practice their professions better.
At the same time, the industry is also open to entry-level employees looking for a stepping stone in their careers.
Some of the job positions found in BPOs include the following.
Nowadays, outsourcing is not just about repetitive business processes. Clients look to outsource more complex functions such as accounting to offshore countries such as the Philippines for cost efficiency.
Applicants with good communication skills and strong empathy are needed in customer-facing roles such as technical support. While the majority of support services still involve answering calls, agents can still apply for non-voice processes such as chat and email.
Companies outsource human resource processes as a way to manage their teams better. HR professionals have the chance to utilize their expertise in the industry by getting HR-related roles in BPOs.
Lastly, back-office roles such as data entry and payroll processing are also delegated to improve the business operations of a firm. Back office roles are the most preferred entry-level work for fresh graduates and professionals looking for a shift in career.